Esato

Sony Ericsson / Esato FAQ

This FAQ is here to answer the most frequent questions we receive by mail. If you don't find an answer to your question here then you should search our discussion forum. Most of the Ericsson specific answers are taken from the Esato forum.


FAQ updated: July 30 2004

Esato FAQ
Problems with downloading themes, screensavers and logos from our WAP page?
Where is the Esato WAP site?
Can I download any of the logos found on this site to phones not produced by Ericsson.
How to download your favourite logos to your phone?
I can only see a small logos centered in the middle of the display.
I'm not able to login to my private logos.
Why do only see boxes with names in when browsing Esato's WAP site?
Why doesn't my custom made theme install correctly on my T68i.

SonyEricsson FAQ
What are the official Sony Ericsson sites?
How can I listen to recording (AMR) on my PC?
Is it possible to use AMR as a ringtone?
My phone was locked to a provider, but now the contract has expired and I have recieved the unlock code. How do I unlock my phone)?
I made my own WAP site but I am unable to download themes and JAVA games directly from my phone. What's wrong?
How do I clean up storage on my P800?
Is it possible to browse WAP on my P800 using the computer's ADSL/Cable/Modem/etc... connection?
Are there any usefull camera shortcuts on T610?
Can I customize the joystick shortcuts on my phone?
How long should I charge the battery the first time I use the phone (T68/T610/T300/T310), and what are some good charging habbits?
Can I run ICQ, MSN or IRC on T610?
I am trying to use my phone as a GPRS modem for my PC. How do I do that?
What is this 13sec trick I keep hearing about?
I need to modify my ringtones and change the volume. Where can I find a small MIDI editor?
Why won't the ringtone start full volume even though I have ascending ringtone option set to off?
What is this BlueJacking I keep hearing about?
I have a problem, SonyEricsson sofware won't connect to my phone. Can you help?
I am having trouble syncing outlook with my T610. Can you help?
I have set up BlueTooth and paired the phone to the PC but :es: sofware won't detect the phone. What's wrong?
Where can I buy some Mophun games?
How do I send games from the phone to the PC?
I have a BlueTooth dongle. How do I send files to and from my phone?
Can I send files to the phone using a cable?
Can I upload pictures from my phone to the PC using a cable?
I want to transfer files from my PC to the phone. Should I get a Cable, IR, or BlueTooth?
Does my T610 Hiss?
I flashed my phone to remove the Vodafone customizations. Now I want to upgrade the firmware to the newest version. Will my phone be upgraded with the Vodafone or original firmware?
Is it possible to get rid of those ugly Voda Icons
Can I flash my phone software over a DSR Cable, IRDA, or BlueTooth?
Where do I find a Sony Ericsson Service Center?
Where can I get my phone firmware updated?
How do I get into the service menu?
How can I find out my phone firmware version?
What is the latest Firmware version available for my phone?
Can I turn off the clock screensaver and use my own screensaver instead?
What is that red LED in the joystick on my T610 for?
What's the latest T68 software version?
How do I upgrade my phone to the latest software version?
How do I save more than one background picture on the T68?
Why can't I save the backgrounds to my T68 from AT&T
How do I set up my phone for WAP access?
How do I find the "secret" games in T68?
How do I find the "secret" games in T39?
How do I check which software version my phone has?
Where do I find Ericsson software for my PC or Mac?
Apple Macintosh, Bluetooth and the T68.
What's the difference between the T68 and T68i
Which image formats are supported by the T68 model
Which phone models are able to download background images (logos), themes, screensavers and melodies via WAP?
What is the meaning of the blinking LED's on SonyEricsson phones
Can I change the sound for message/SMS alerts in the T68?
Am I forced to use WAP to transfer logos, screensavers, ringtones or themes to the phone?
How do I remove the operator text.
Can I remove the clock screensaver from T68?
How do write the extended characters with P800?
How to pair an Apple with Sony Ericsson K700?

Accessories
Difference between DRS-10 and DRS-11 Serial Cables
How to connect a T68i with Windows XP using USB cable DCU-10


Esato

Problems with downloading themes, screensavers and logos from our WAP page?
To be able to download a logo from our WAP page, the image must be below 3000 bytes in files size. Most of our logos are in the range 1000-2700 bytes, and none are over 3000 bytes. Some WAP-gateways (Orange.uk) has set the WAP-gateway limit to 1.5Kb. This means that you not are able to download much of the content on our WAP Site. There is nothing we can do to help you with this. You should direct this concern to your operator.
There is a solution, which can help you around this problem: Change the WAP-gateway. Ericsson has a public WAP-gateway that you can use. You can get the Sony Ericsson settings sent to your phone as an SMS for free. Request the WAP setup from here: Sony Ericsson, Nokia and Motorola
Our themes and screensavers are almost always larger than 3000 bytes. Sometimes up to 30000 bytes in size. It is possible to download these objects to the T68i model, but not the T68(m). You can upgrade the T68 to T68i at your Service Location. Read more about this on the SonyEricsson Web site.

Where is the Esato WAP site?
You will find our WAP site at the following addresses: http://wap.esato.com/. And don't forget the last slash in the URL. Not all WAP-gateways redirect you to http://wap.esato.com/ when you only type in http://wap.esato.com

Can I download any of the logos found on this site to phones not produced by Ericsson.
This site is dedicated to Sony Ericsson phones, but you should be able to download the colour logos to the Sagem my X-5 and Panasonic GD67. Use the T68 logos when choosing phone model on our WAP page.
If you use a PALM. You can download the free FunnyPhone software from FunnySoft. The FunnyPhone includes most T68 logos found on this site.

How to download your favourite logos to your phone?
Please read this explanation of how to download a logo to your phone.

I can only see a small logos centered in the middle of the display.
When you browse the WAP site for logos, you only see small "preview" versions of the logos. You must click on the "Download logoname" link if you want to install the large version of the image.

I'm not able to login to my private logos.
Don't try to login to your private logos with the username and password you use in the Esato forum. Remember that you probably have two accounts here at Esato. One for the forum, and one for the userlogos. Username and password may be the same, but they doesn't have to be. You can create several accounts in the logo section, but not in the forum

Why do only see boxes with names in when browsing Esato's WAP site?
To install a logo from a WAP page, the image must be below 3000 bytes in files size. We regularly check the logos made available on our WAP site. None of the logos are over 3000 bytes, but even a 2900 byte large logo could cause problems with the phone. To solve the "empty box" problem, you could try clear your phone cache. Do this by navigate to "WAP services" and then choose "Clear cache".
Another reason why this could happend is because of your operators WAP gateway settings. One of our users (wapster) posted this explanation to the Esato forum: "There is a setting in the WAP GW called large account transfer or large data transfer or something similar. That setting has to be increased. Othervise you will never see any pictures trough that WAP GW. As far as I know, it's just Ericsson's and Phone.com's WAP GW that has that setting increased enough by default.."
You can solve this in two ways:
- Ask you operator to change the settings.
- Use Ericsson's WAP-gateway. The settings is sent to your phone in an SMS from this page https://secure.mouse2mobile.com/clients/ericsson/jv/wap/new/
 
Updated March 22 2002: We have checked this with Orange customer support, and they could verify that the Orange WAP gateway currently has a 1.5kb data limit. The are going to rise this limit as soon a possible, but could not come up with a date for the change.

Why doesn't my custom made theme install correctly on my T68i.
The T68i is only able to use themes where the background and text/foreground colour is different. I.e: if you create your theme with black foreground and background, the phone will accept receiving the theme, but you will not be able to activate it.



Sony Ericsson
What are the official Sony Ericsson sites?
Here is a link to Sony Ericsson. You will official :es: software, drivers, manuals, and FAQs at Sony Ericsson Global Support Pages. Go to Sony Ericsson Fun and Downloads to get backgrounds, themes, games, and ringtones. Finally The Sony Ericsson Press Room might be usefull if you want to find out about upcoming releases and other official info.

How can I listen to recording (AMR) on my PC?
You will find the answer in this thread.

Is it possible to use AMR as a ringtone?
It's both impossible and undesireble. This is why.

My phone was locked to a provider, but now the contract has expired and I have recieved the unlock code. How do I unlock my phone)?
The instructions for the (T-series) can be found here.

I made my own WAP site but I am unable to download themes and JAVA games directly from my phone. What's wrong?
Correct MIME types have to be defined on the server. Contact the system administrator.

How do I clean up storage on my P800?
There is a thread on this topic here.

Is it possible to browse WAP on my P800 using the computer's ADSL/Cable/Modem/etc... connection?
Yes. Here is a thread detailing how. Note that this is NOT supported on T610/T68/T310.

Are there any usefull camera shortcuts on T610?
Here you will find some camera shortcuts. Note that you must have firmware version R1L for most of them to work.

Can I customize the joystick shortcuts on my phone?
You can only customize your "joystick left" shortcut. You do that by changing the first entry in your "My Shortcuts" list on the phone. Here is some more info.

How long should I charge the battery the first time I use the phone (T68/T610/T300/T310), and what are some good charging habbits?
First time you should charge the phone for 4 hours (stated in the manual). Read this thread for more info.

Can I run ICQ, MSN or IRC on T610?
Here is a thread discussing why you CAN'T run any of those apps on T610.

I am trying to use my phone as a GPRS modem for my PC. How do I do that?
Reading this thread might answer your question.

What is this 13sec trick I keep hearing about?
13sec trick is when you do a master reset on your phone, wait aprox. 13 sec (the screen goes blank) and then remove the battery. It's supposed to remove all the preinstalled items from your phone. Note that it's usually not a good idea to remove the battery from an operating phone and might cause damage. Also, you can remove everything the 13sec trick removes by deleting it manually using the 'C' button. There has been some discussion about it here

I need to modify my ringtones and change the volume. Where can I find a small MIDI editor?
Try this thread.

Why won't the ringtone start full volume even though I have ascending ringtone option set to off?
You will find the answer here.

What is this BlueJacking I keep hearing about?
You can find a thread about BlueJacking here.

I have a problem, SonyEricsson sofware won't connect to my phone. Can you help?
This thread might be what you need.

I am having trouble syncing outlook with my T610. Can you help?
Reading this thread and this thread might be usefull.

I have set up BlueTooth and paired the phone to the PC but :es: sofware won't detect the phone. What's wrong?
A. Make sure you have activated the COM port used by the BlueTooth Serial Port (found in your phone services) in the Ericsson Mobile Phone Monitor (control panel). Reading this might be usefull.

Where can I buy some Mophun games?
You can buy Mophun games worldwide from www.mophungames.com. You can also take a look at Sony Ericsson Fun and Downloads. If you are looking for software for your P800 this might be the site for you.

How do I send games from the phone to the PC?
You can't. If you are having trouble sending games from PC to the phone read this thread.

I have a BlueTooth dongle. How do I send files to and from my phone?
T68/T610: You can send files to the phone by Right-clicking the file in explorer -> Choosing "Send To" -> "BlueTooth" -> [your phone] T610: You can use OBEX file exchange that you find in your phone services (BlueTooth Neighbourhood -> [Your Phone] -> "OBEX File Transfer") After you open OBEX file transfer you can simply drag/drop files to and from your phone. Note that Games are not accessible this way
When you send files from the phone to the PC they will end up in your "BlueTooth exchange" folder
T610 owners can browse the contents of the "BlueTooth Exchange" folder from the phone by going to: Connectivity -> BlueTooth -> My devices -> [computer] -> Browse files

Can I send files to the phone using a cable?
You can use Christersson SendFile

Can I upload pictures from my phone to the PC using a cable?
No. You'll have to use IRDA or Bluetooth. Note that you can also send them as E-Mail but you will need WAP.

I want to transfer files from my PC to the phone. Should I get a Cable, IR, or BlueTooth?
This thread might be of interest.

Does my T610 Hiss?
Well, if you aren't certain it probably doesn't. All the phones with production date 3w23 and later (hardware version R3 and higher) are definetly hiss free. You can find your phone production date on the sticker under the battery. The hardware version is the 3rd word in the 1st line. Note: Most phones before 3w23 have been repaired and are hiss free now.

I flashed my phone to remove the Vodafone customizations. Now I want to upgrade the firmware to the newest version. Will my phone be upgraded with the Vodafone or original firmware?
According to this thread your phone will be flashed back to Vodafone version.

Is it possible to get rid of those ugly Voda Icons?
Yes. This thread might be of interest. You should also take a look at www.mobilexchange.net. New: Here is the tutorial by pleber on how to flash the firmware on your phone yourself.
Note that flashing your phone yourself will void your warranty.

Can I flash my phone software over a DSR Cable, IRDA, or BlueTooth?
No

Where do I find a Sony Ericsson Service Center?
You will either have to search the forums, or contact Sony Ericsson to find out. This page might be of interest.

Where can I get my phone firmware updated?
You will have to take the phone to your local Sony Ericsson Service Center

How do I get into the service menu?
T610/T68/T310/T200/T100 Press: [joystick right] [star] [joystick left] [joystick left] [star] [joystick left] [star] P800: Close flip or activate virtual keyboard then: [jog dial up] [star] [jog dial down] [jog dial down] [star] [jog dial down] [star]

How can I find out my phone firmware version?
Go into the service menu, then Service Info, then SW Information

What is the latest Firmware version available for my phone?
Latest firmware for: T68 is R8A015 T610 is R3B011 P800 is R2F T310 is R3B003

Can I turn off the clock screensaver and use my own screensaver instead?
No. It's impossible to turn off the clock screensaver. It's primary purpose is to save power.

What is that red LED in the joystick on my T610 for?
The red LED will light up when you set the phone on charge while it's off and when the phone is low on power. IMY ringtones can also flash the led when they play.

What's the latest T68 software version?
The latest version is R6A012 (December 9th, 2002). The T68 was first released with the software version R1B. All T68m models (the old model launched in autumn 2001) can be upgraded to a T68i. With the new software version you will get MMS, My Pictures, CommuniCam Software etc. For an unofficial list of phone software, take a look at Cytech's homepage.

How do I upgrade my Ericsson to the latest software version?
You can't do this yourself. You will have to visit an authorized Ericsson dealer or Service center. You can find your nearest service center at http://www.sonyericssonmobile.com/. Read this thread for more information.

How do I save more than one background picture on the T68?
You can't. You have 10 preinstalled backgrounds on the T68 but can't change any of them :-( This forces you to visit Esato often :-)

Why can't I save the backgrounds to my T68 from AT&T
Rumours are saying that AT&T has removed the "Save image" menu from the phone with software version R5D007 for T68. This is done because they want to block out sites like Esato offering backgrounds, themes and screensavers for free. They will only let download expensive content from the AT&T mMode site. Solution: Sell your AT&T branded T68 with a non-branded T68. Discuss this in the Esato forum

How do I set up my phone for WAP access?
Ericsson has made it very easy to set up your phone to use WAP. Go to this address and select Country/Network/Mobile phone/WAP service provider and the service will send you a SMS with the correct settings. This service applies to all Ericsson WAP phones, but will only work for most European countries, but not U.S., Africa,

How do I find the "secret" games in T68?
There are four secret games in the T68. The games are only found in the old T68(m). NOT the T68i model. This is the thread where the guys discovered some of them. The complete listing and instructions on how to access them is found in this post.

How do I find the "secret" games in T39?
There are three secret games in the T39. Read this post in our forum to access these games.

How do I check which software version my phone has?
Go to the main screen (not in menu) and use this key combination: > * < < * < * where '<' is left menu button on T39, R520 and joystick left on T68, '>' = right and '*' = *.

Where do I find Ericsson software for my PC or Macintosh?
Ericsson keeps improving their PC communication software for their phones. Most of them are located at http://wap.sonyericssonmobile.com/. But it's sometimes hard to find the files so arnoldc made a post about exactly where you can find them on the site, and what they can do for you. Read the post here
Non-official:

  • Sendfile from Christersson.org - Send logos, themes, screensavers to any T68 model. (Windows)
  • Phone Backup from Christersson.org - Backup Contacts, Calendar, SMS Messages, WAP Profiles, WAP Bookmarks, Data Accounts, Profiles, Locks, Time settings and My Shortcuts. For models R520, T39, T65 and T68 (Windows)
  • Themes creator from Christersson.org - Themes creator for T68i (Windows)
  • float's Mobile Agent - SMS and contact manager for T68i, T68m, T39, Siemen S45/6618. (Windows)
  • Ericsson Client - Macintosh shareware program for transfering files to and from Ericsson phones using cable, IrDA or bluetooth.
  • T68x Monitor - Windows freeware software for meassuring the current temperature, signal strength and battery status/current usage of the phone.
  • Isync from Apple - Apple software for syncronizing calendar events and phonebook entries with a Mac. Uses Bluetooth as the connection method.
  • PC control from Christersson.org - Use the T68 as a remote control for your PC. This application adds a new menu to your T68. From the new menu you can control the mouse, lauch applications and select songs from the Winamp playlist.
  • T68 ThemeEdit - Free theme editor for the Mac.
  • PhoneAgent - Phonebook editing, SMS, MMS, Themes, Sending files for Macintosh OS-X, T610, T616 and Z600
  • MultiSync - Linux program to synchronize calendars, addressbooks and other PIM data between programs on your computer and other computers, mobile devices, PDAs or cell phones

Apple Macintosh, Bluetooth and the T68
O'Reilly has written an excellent article on how you connect your T68 with a Mac.

What's the difference between the T68 and T68i
The Ericsson T68 and the SonyEricsson T68i is the same phone except for the cover and name. The T68i is the first phone released under the new brand SonyEricsson. Existing T68 users can upgrade their phone software to convert their T68 into a T68i. Read the answer from SonyEricsson support regarding this issue.

Which phone models are able to download background images (logos), themes, screensavers and melodies via WAP?
At the time of writing, the following phone models are able to download logos via WAP:
T68(m), T68i, T65, R600, T60d (use T65 logos), T39 and Sagem MY X-5
Themes: T68i and soon the T300
Ringtones: T68, T68i, T65, R600 and T39
Screensavers: T68i

Note that you must have upgraded the old T68(m) with the T68i software to be able to download and change themes and screensavers on this model.

What is the meaning of the blinking LED's on SonyEricsson phones
Green flashing = telephone on with reception
Red = battery low
Green = charging
Blue = Bluetooth turned on

Can I change the sound for message/SMS alerts in the T68?
No. Not possible in the T68

Am I forced to use WAP to transfer logos, screensavers, ringtones or themes to the phone?
No. You have several options for doing this. Buy a DRS10 or DRS-11 cable, a IrDA dongle or a Bluetooth adapter. The MSI-6967 Bluetooth dongle is an inexpensive USB adapter.

How do I remove the operator text. Sorry, but you can't remove the name of the operator.

Can I remove the clock screensaver?
No. The "clock screensaver" automatically starts after 10 sec. The time interval is depending on the length of the custom screensaver you have (optionaly) installed.

How do write the extended characters with P800?
This is how:
P800 extended characters

How to pair an Apple with Sony Ericsson K700?
Read the forum member JoolsG3's instructions on this here


Thanks to wrath000 and many others for the additional answers.



Accessories
Difference between DRS-10 and DRS-11 Serial Cables
According to Daniel Hertrich, the DRS-10 does not have a DCD (data carrier detect) line. The DRS-11 includes this, aside from using a newer chipset, MAX3386.

DCD, together with DTR (data terminal ready), DSR (data set ready), RTS (request to send) and CTS (clear to send) are handshaking lines. These are used by devices to exchange information about their status (whether or not a device is ready, can send data, can receive data, etc). The need and use depends on the kind of data transmission you run and on the software which handles the transmission.

Device compatibility
Accodring to the SonyEricsson office in the Philippines, the DRS-10 and DRS-11 are compatible to the T68 and T65 phone models. We have successfully tested the DRS-10 with T60, T65, T66, T68, T68i and the T39.

How to connect a T68i with Windows XP using USB cable DCU-10
Read the instructions here


Please let us know if you find any of these answers incorrect.