This FAQ is here to answer the most frequent questions we receive by mail.
If you don't find an answer to your question here then you should search our discussion forum.
Most of the Ericsson specific answers are taken from the Esato forum.
What are the official Sony Ericsson sites?
Here is a link to Sony Ericsson. You will official :es: software, drivers, manuals, and FAQs at Sony Ericsson Global Support Pages. Go to Sony Ericsson Fun and Downloads to get backgrounds, themes, games, and ringtones. Finally The Sony Ericsson Press Room might be usefull if you want to find out about upcoming releases and other official info.
How can I listen to recording (AMR) on my PC?
You will find the answer in this thread.
Is it possible to use AMR as a ringtone?
It's both impossible and undesireble. This is why.
My phone was locked to a provider, but now the contract has expired and I have recieved the unlock code. How do I unlock my phone)?
The instructions for the (T-series) can be found here.
I made my own WAP site but I am unable to download themes and JAVA games directly from my phone. What's wrong?
Correct MIME types have to be defined on the server. Contact the system administrator.
How do I clean up storage on my P800?
There is a thread on this topic here.
Is it possible to browse WAP on my P800 using the computer's ADSL/Cable/Modem/etc... connection?
Yes. Here is a thread detailing how. Note that this is NOT supported on T610/T68/T310.
Are there any usefull camera shortcuts on T610?
Here you will find some camera shortcuts. Note that you must have firmware version R1L for most of them to work.
Can I customize the joystick shortcuts on my phone?
You can only customize your "joystick left" shortcut. You do that by changing the first entry in your "My Shortcuts" list on the phone. Here is some more info.
How long should I charge the battery the first time I use the phone (T68/T610/T300/T310), and what are some good charging habbits?
First time you should charge the phone for 4 hours (stated in the manual). Read this thread for more info.
Can I run ICQ, MSN or IRC on T610?
Here is a thread discussing why you CAN'T run any of those apps on T610.
I am trying to use my phone as a GPRS modem for my PC. How do I do that?
Reading this thread might answer your question.
What is this 13sec trick I keep hearing about?
13sec trick is when you do a master reset on your phone, wait aprox. 13 sec (the screen goes blank) and then remove the battery. It's supposed to remove all the preinstalled items from your phone. Note that it's usually not a good idea to remove the battery from an operating phone and might cause damage. Also, you can remove everything the 13sec trick removes by deleting it manually using the 'C' button. There has been some discussion about it here
I need to modify my ringtones and change the volume. Where can I find a small MIDI editor?
Try this thread.
Why won't the ringtone start full volume even though I have ascending ringtone option set to off?
You will find the answer here.
What is this BlueJacking I keep hearing about?
You can find a thread about BlueJacking here.
I have a problem, SonyEricsson sofware won't connect to my phone. Can you help?
This thread might be what you need.
I am having trouble syncing outlook with my T610. Can you help?
Reading this thread and this thread might be usefull.
I have set up BlueTooth and paired the phone to the PC but :es: sofware won't detect the phone. What's wrong?
A. Make sure you have activated the COM port used by the BlueTooth Serial Port (found in your phone services) in the Ericsson Mobile Phone Monitor (control panel). Reading this might be usefull.
Where can I buy some Mophun games?
You can buy Mophun games worldwide from www.mophungames.com. You can also take a look at Sony Ericsson Fun and Downloads. If you are looking for software for your P800 this might be the site for you.
How do I send games from the phone to the PC?
You can't. If you are having trouble sending games from PC to the phone read this thread.
I have a BlueTooth dongle. How do I send files to and from my phone?
T68/T610: You can send files to the phone by Right-clicking the file in explorer -> Choosing "Send To" -> "BlueTooth" -> [your phone]
T610: You can use OBEX file exchange that you find in your phone services (BlueTooth Neighbourhood -> [Your Phone] -> "OBEX File Transfer") After you open OBEX file transfer you can simply drag/drop files to and from your phone. Note that Games are not accessible this way
When you send files from the phone to the PC they will end up in your "BlueTooth exchange" folder
T610 owners can browse the contents of the "BlueTooth Exchange" folder from the phone by going to: Connectivity -> BlueTooth -> My devices -> [computer] -> Browse files
Can I send files to the phone using a cable?
You can use Christersson SendFile
Can I upload pictures from my phone to the PC using a cable?
No. You'll have to use IRDA or Bluetooth. Note that you can also send them as E-Mail but you will need WAP.
I want to transfer files from my PC to the phone. Should I get a Cable, IR, or BlueTooth?
This thread might be of interest.
Does my T610 Hiss?
Well, if you aren't certain it probably doesn't. All the phones with production date 3w23 and later (hardware version R3 and higher) are definetly hiss free. You can find your phone production date on the sticker under the battery. The hardware version is the 3rd word in the 1st line. Note: Most phones before 3w23 have been repaired and are hiss free now.
I flashed my phone to remove the Vodafone customizations. Now I want to upgrade the firmware to the newest version. Will my phone be upgraded with the Vodafone or original firmware?
According to this thread your phone will be flashed back to Vodafone version.
Is it possible to get rid of those ugly Voda Icons?
Yes. This thread might be of interest. You should also take a look at www.mobilexchange.net. New: Here is the tutorial by pleber on how to flash the firmware on your phone yourself.
Note that flashing your phone yourself will void your warranty.
Can I flash my phone software over a DSR Cable, IRDA, or BlueTooth?
Where do I find a Sony Ericsson Service Center?
You will either have to search the forums, or contact Sony Ericsson to find out. This page might be of interest.
Where can I get my phone firmware updated?
You will have to take the phone to your local Sony Ericsson Service Center
How do I get into the service menu?
T610/T68/T310/T200/T100 Press: [joystick right] [star] [joystick left] [joystick left] [star] [joystick left] [star]
P800: Close flip or activate virtual keyboard then: [jog dial up] [star] [jog dial down] [jog dial down] [star] [jog dial down] [star]
How can I find out my phone firmware version?
Go into the service menu, then Service Info, then SW Information
What is the latest Firmware version available for my phone?
Latest firmware for:
T68 is R8A015
T610 is R3B011
P800 is R2F
T310 is R3B003
Can I turn off the clock screensaver and use my own screensaver instead?
No. It's impossible to turn off the clock screensaver. It's primary purpose is to save power.
What is that red LED in the joystick on my T610 for?
The red LED will light up when you set the phone on charge while it's off and when the phone is low on power. IMY ringtones can also flash the led when they play.
What's the latest T68 software version?
The latest version is R6A012 (December 9th, 2002). The T68 was first released with the software version R1B.
All T68m models (the old model launched in autumn 2001) can be upgraded to a T68i. With the new software version you will get MMS, My Pictures, CommuniCam Software etc. For an unofficial list of phone software, take a look at Cytech's homepage.
How do I upgrade my Ericsson to the latest software version?
You can't do this yourself. You will have to visit an authorized Ericsson dealer or Service center.
You can find your nearest service center at http://www.sonyericssonmobile.com/.
Read this thread for more information.
How do I save more than one background picture on the T68?
You can't. You have 10 preinstalled backgrounds on the T68 but can't change any of them :-( This forces you to visit Esato often :-)
Why can't I save the backgrounds to my T68 from AT&T
Rumours are saying that AT&T has removed the "Save image" menu from the phone with software version R5D007 for T68. This is done because they want to block out sites like Esato offering backgrounds, themes and screensavers for free. They will only let download expensive content from the AT&T mMode site. Solution: Sell your AT&T branded T68 with a non-branded T68. Discuss this in the Esato forum
How do I set up my phone for WAP access?
Ericsson has made it very easy to set up your phone to use WAP. Go to this address
and select Country/Network/Mobile phone/WAP service provider and the service will send you a SMS with the correct settings.
This service applies to all Ericsson WAP phones, but will only work for most European countries, but not U.S., Africa,
How do I find the "secret" games in T68?
There are four secret games in the T68. The games are only found in the old T68(m). NOT the T68i model.
This is the thread where the guys discovered some of them.
The complete listing and instructions on how to access them is found in this post.
How do I find the "secret" games in T39?
There are three secret games in the T39. Read this post in our forum to access these games.
How do I check which software version my phone has?
Go to the main screen (not in menu) and use this key combination: > * < < * < * where '<' is left
menu button on T39, R520 and joystick left on T68, '>' = right and '*' = *.
Where do I find Ericsson software for my PC or Macintosh?
Ericsson keeps improving their PC communication software for their phones. Most of them are located at
But it's sometimes hard to find the files so arnoldc made
a post about exactly where you can find them on the site, and
what they can do for you. Read the post here
- Sendfile from Christersson.org - Send logos, themes, screensavers to any T68 model. (Windows)
- Phone Backup from Christersson.org - Backup Contacts, Calendar, SMS Messages, WAP Profiles, WAP Bookmarks, Data Accounts, Profiles, Locks, Time settings and My Shortcuts. For models R520, T39, T65 and T68 (Windows)
- Themes creator from Christersson.org - Themes creator for T68i (Windows)
- float's Mobile Agent - SMS and contact manager for T68i, T68m, T39, Siemen S45/6618. (Windows)
- Ericsson Client - Macintosh shareware program for transfering files to and from Ericsson phones using cable, IrDA or bluetooth.
- T68x Monitor - Windows freeware software for meassuring the current temperature, signal strength and battery status/current usage of the phone.
- Isync from Apple - Apple software for syncronizing calendar events and phonebook entries with a Mac. Uses Bluetooth as the connection method.
- PC control from Christersson.org - Use the T68 as a remote control for your PC. This application adds a new menu to your T68. From the new menu you can control the mouse, lauch applications and select songs from the Winamp playlist.
- T68 ThemeEdit - Free theme editor for the Mac.
- PhoneAgent - Phonebook editing, SMS, MMS, Themes, Sending files for Macintosh OS-X, T610, T616 and Z600
- MultiSync - Linux program to synchronize calendars, addressbooks and other PIM data between programs on your computer and other computers, mobile devices, PDAs or cell phones
Apple Macintosh, Bluetooth and the T68
O'Reilly has written an excellent article on how you connect your T68 with a Mac.
What's the difference between the T68 and T68i
The Ericsson T68 and the SonyEricsson T68i is the same phone except for the cover and name. The T68i is the first phone released under the new brand SonyEricsson. Existing T68 users can upgrade their phone software to convert their T68 into a T68i. Read the answer from SonyEricsson support regarding this issue.
Which phone models are able to download background images (logos), themes, screensavers and melodies via WAP?
At the time of writing, the following phone models are able to download logos via WAP:
T68(m), T68i, T65, R600, T60d (use T65 logos), T39 and Sagem MY X-5
Themes: T68i and soon the T300
Ringtones: T68, T68i, T65, R600 and T39
Note that you must have upgraded the old T68(m) with the T68i software to be able to download and change themes and screensavers on this model.
What is the meaning of the blinking LED's on SonyEricsson phones
= telephone on with reception
Red = battery low
Green = charging
Blue = Bluetooth turned on
Can I change the sound for message/SMS alerts in the T68?
No. Not possible in the T68
Am I forced to use WAP to transfer logos, screensavers, ringtones or themes to the phone?
No. You have several options for doing this. Buy a DRS10 or DRS-11 cable, a IrDA dongle or a Bluetooth adapter.
The MSI-6967 Bluetooth dongle is an inexpensive USB adapter.
How do I remove the operator text.
Sorry, but you can't remove the name of the operator.
Can I remove the clock screensaver?
No. The "clock screensaver" automatically starts after 10 sec. The time interval is depending on the length of the custom screensaver you have (optionaly) installed.
How do write the extended characters with P800?
This is how:
How to pair an Apple with Sony Ericsson K700?
Read the forum member JoolsG3's instructions on this here