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What's With O2 Lately ? (Retentions)


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Posted by fluke9
Customer retentions is a joke.

I was on 18 month 35 reduced to 20, 600 x network mins, 1000 texts, unlimited net (500mb) and a free Nokia 5800XM.

Now ask about upgrade told minimum for the same package would be 35 a month, (the phone was not specified to me).

How is that an upgrade ??????

The best they can offer me is same amount of mins, text and net for 20 a month, 12 months sim only ??????

Talk about not wanting to keep their customers.
[ This Message was edited by: fluke9 on 2010-09-30 12:53 ]



Posted by masseur
Lol, I got off the phone with them 10 mins ago. My wife has been with O2 for 5 years, 4 of those on contract and now on simplicity. She wants an iPhone and the best they could do was 16gb for 24 x 40 + 88 initial cost on the standard iPhone tariff of 500 mins, unlimited data and text!

Needless to say we were not impressed!

Posted by goldenface
That's an awful offer.

Look at Three's offer http://www.three.co.uk/Phones/iPhone/Plans

Posted by fluke9
I am considering 3 at the moment.

6 1/2 years with O2 and they are doing the same as T mobile did to me after 10 years.

Posted by RLP06
I asked for my PAC code and they said, ok we'll give it to you, no questions asked, lol

Posted by fluke9
I tried that and they said the same , but made em hold on till I have decided to go with 3.

Posted by weirdwilli

On 2010-09-30 13:53:03, fluke9 wrote:
Customer retentions is a joke.
I was on 18 month 35 reduced to 20, 600 x network mins, 1000 texts, unlimited net (500mb) and a free Nokia 5800XM.

Now ask about upgrade told minimum for the same package would be 35 a month, (the phone was not specified to me).
[ This Message was edited by: fluke9 on 2010-09-30 12:53 ]


Was on exactly the same tarrif as you, but with 2000 texts, and got offered the same deal as you, with a free Elm

The woman on the phone sounded so surprised when I turned it down, made me want to kill myself

Would go with Tesco Mobile's iPhone deal, but O2 reception isn't great in my area so am going to go with the 10 Sim Only deal with Three, and either keep my Desire, or buy an iPhone 4 outright!

Posted by Bonovox
I just left O2 myself(again) & am very happy on Orange with iphone 4 It's a keeper


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