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What's With O2 Lately ? (Retentions) |
fluke9
Joined: Oct 31, 2006
Posts: 461
From: Sarf Lundun UK
PM |
Customer retentions is a joke.
I was on 18 month £35 reduced to £20, 600 x network mins, 1000 texts, unlimited net (500mb) and a free Nokia 5800XM.
Now ask about upgrade told minimum for the same package would be £35 a month, (the phone was not specified to me).
How is that an upgrade ??????
The best they can offer me is same amount of mins, text and net for £20 a month, 12 months sim only ??????
Talk about not wanting to keep their customers.
[ This Message was edited by: fluke9 on 2010-09-30 12:53 ] |
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masseur
Joined: Jan 03, 2003
Posts: > 500
From: Sydney, London
PM |
Lol, I got off the phone with them 10 mins ago. My wife has been with O2 for 5 years, 4 of those on contract and now on simplicity. She wants an iPhone and the best they could do was 16gb for 24 x £40 + £88 initial cost on the standard iPhone tariff of 500 mins, unlimited data and text!
Needless to say we were not impressed!
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goldenface
Joined: Dec 17, 2003
Posts: > 500
From: Liverpool City Centre
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That's an awful offer.
Look at Three's offer http://www.three.co.uk/Phones/iPhone/Plans
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fluke9
Joined: Oct 31, 2006
Posts: 461
From: Sarf Lundun UK
PM |
I am considering 3 at the moment.
6 1/2 years with O2 and they are doing the same as T mobile did to me after 10 years.
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RLP06
Joined: Jul 10, 2007
Posts: 342
From: London
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I asked for my PAC code and they said, ok we'll give it to you, no questions asked, lol
RLP06 (+17, -0) [e]
http://a-zott.com/ps.aspx
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fluke9
Joined: Oct 31, 2006
Posts: 461
From: Sarf Lundun UK
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I tried that and they said the same  , but made em hold on till I have decided to go with 3.
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weirdwilli
Joined: Mar 30, 2008
Posts: 415
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On 2010-09-30 13:53:03, fluke9 wrote:
Customer retentions is a joke.
I was on 18 month £35 reduced to £20, 600 x network mins, 1000 texts, unlimited net (500mb) and a free Nokia 5800XM.
Now ask about upgrade told minimum for the same package would be £35 a month, (the phone was not specified to me).
[ This Message was edited by: fluke9 on 2010-09-30 12:53 ]
Was on exactly the same tarrif as you, but with 2000 texts, and got offered the same deal as you, with a free Elm
The woman on the phone sounded so surprised when I turned it down, made me want to kill myself
Would go with Tesco Mobile's iPhone deal, but O2 reception isn't great in my area so am going to go with the £10 Sim Only deal with Three, and either keep my Desire, or buy an iPhone 4 outright! |
Bonovox
Joined: Apr 13, 2008
Posts: > 500
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I just left O2 myself(again)  & am very happy on Orange with iphone 4  It's a keeper
Phone?? What phone?? |
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Posted: 2010-09-30 13:53
