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Who works for a mobile network & what perks do you get? |
wapchimp
Joined: Jun 09, 2002
Posts: > 500
From: Land of the chimps
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I work in a call centre. I'm not on the phone all the time. I'm the next person above that 
[addsig] |
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scotsboyuk
Joined: Jun 02, 2003
Posts: > 500
From: UK
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So your the person that we actually want to speak to, when something is wrong, then? 
"I may be drunk my dear woman, but in the morning I will be sober, and you will still be ugly." WSC |
Vlammetje
Joined: Mar 01, 2003
Posts: > 500
From: Den Haag
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he is the supervisor in 'let me speak to your supervisor now!!' 
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bahbahsupercar
Joined: Mar 24, 2004
Posts: 248
From: Newcastle upon The Tyne
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Seen as how you work for orange, you maybe able to answer this question.
What is the point in Orange shops?
I will explain, if you go into an Orange shop (which is tourture itself) you are ingnored by the spotty teenage assisatnts looking at porn on their phone (oh yes it is true I have seen it) for a suitabley irritating amount of time only to find that when they do notice you, they can do nothing but call a call centre to help you with anything. Something I could have done myself. They dont have a clue what they are doing most times, one thought I was simple when I asked him about firmware updates. One spotty little manager tried arrguing with me once over a contract flaw. I promptly told him that I was a self made man and that I could buy him but he didnt understand.
GOD, I hate Orange Shops.
Am I ranting, yes, shut up Jonathan, right.
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bacanito
Joined: Feb 09, 2004
Posts: 310
From: Montrizzle my nizzle (Canada)
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@ orangeman
How does the structure work now @ Orange? When I was there (mind you, I could be different than in switzerland) after the CSR, there was like a "walking helpdesk"...then it was the TL (team leader). Apart from that, there was a "Support" group that would basically be the first step for technical issues...
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Posted: 2004-06-25 11:07
