Cannot connect PC & w715 or w660 - why?

Posted by AaLF
Both my w715 & w660 do not connect to any PC via MyPhoneExplorer (any version). The response is always 'No device found. disconnect battery Restart PC & try again."

any guidance please??

Posted by tranced
Are you selecting "Phone mode"?

Posted by AaLF
Yes. I've even wasted money buying a new cable.

Posted by tranced
Probably the drivers aren't installed. It's been like this always?

Posted by AaLF
I've installed myphoneexplorer a zillion times. Are there more drivers apart from the downloaded program??

Posted by tranced
I think not. I recommend you to try another computer.