Posted by Seanyb2
I am totally disgusted with the constant rip off charges of O2 and other networks i have had contract with in the past. I have just recieved my O2 bill and for one month as well as make calls and send texts within my allowances i browsed the internet but only used it for browsing and not downloading and my bill has come to over 400 quid and the GPRS charges alone are 350 quid. I am sorry but that is disgusting is it not about time customers in this country were not ripped off anymore. I have friends from Italy and Hungary and they say the networks in the Uk are far more expensive than anywhere else in Europe. Why is this. You cannot justify a bill like that why dont the networks realise this and take a leaf out of T Mobiles book with Web n Walk or like a flat rate per month just like people pay on the internet on a pc. Its a disgusting rip off and i cant understand why its so expensive. I am not paying my bill by the way i am nearing the end of my contract so they can take me to court for all i care its not on charging so much just to browse the internet. Has anyone else out there had my experience like mine.
Posted by Greggy
Totally agree with ya. Why o2 cant offer an unlimited package as an add on to there normal contract like tmob is behond me
This message was posted from a 3510i
Posted by MrZippy
Ummm, choice springs to mind...
There are 5 networks, and several virtual networks to choose from.
I am on 3-UK with 30 MB free a month, for £5 you can get 1 GB!
[ This Message was edited by: MrZippy on 2007-01-27 20:28 ]
Posted by dude_se
i downloaded one esato theme off my pay as u go orange phone and cost £1.50. luckily i had £4 of free gprs. still a rip off. the file was like 100kb. normally it costs me like 10-30p a minute.
btw downloading off esato is free so thats purely orange charging me ^
dude_se
_________________
Dude_Se™ "here to help"
I wont be posting here much
ive moved on to a far better place. W800 FINALLY, WOHOO!!
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[ This Message was edited by: dude_se on 2007-01-27 21:12 ]
Posted by Red_Rach
I totally agree with you. My bills the last 2 months have been £100 pounds each and its a joke esp when you are used to something like vodafone live who offer free GPRS.
Posted by phataki
o2 are scandalous when it comes to gprs you could argue it does not tell you how much it charges you and you are not aware of how the charges are created, by saying this and refusing to pay the amount they will refund you the charges, dont go on it again, 3 is one of the best networks for the net, majorty of the stuff is free!!!!!!!!!!!!!!!
Posted by maggflodd
Yo... This comes from Ireland - so, err, networks are "different" anyway ... But remember november: the great "o2 ireland - napster mobile deal"??? To this day (after 100's of tv commercials, etc...) noone, no 1/nO2 can tell you how the kcuf o2 are gonna charge their prepay customers! 2 days ago I was told data traffic charges "won't change"... That's 1cent/kb!!! I.e. €20 - €30 for an average song... It seems to me they just tried to dump loads of k610im's for x-mas (oh, plus free speakers...)... imagine, tv-ads announcing napster on your k610im, and O2 staff say, "I think it'll be 1 cent per kilobyte!?"... Gee, even voda on ready to go here give you a mb for €2.oo
well, maggflodd out
Posted by The Lostprophet
mmm tmobile Web 'N' Walk nice and cheap
Posted by Seanyb2
Networks like 3 and Vodafone dont charge you for browsing their own portal but as soon as you browse other sites its then where it becomes a rip off. For instance i was on Virgin pre pay once and i downloaded one file from another site which was only around 200kb on 3G and it used up 8 pound of my credit. Its far too much that is. I have decided never to get another contract again. They entice you in with all this free this free that but in the end its one big rip off. I am sticking with pre pay and sim free.
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Posted by Simon N
No one forces you to run up a £400 bill.........thats just your own fault for not being more careful.
If you dislike o2 then leave the network and head elsewhere ...after paying
what you owe of course.
...and no I do not work for them just satisfied with their service and helpfulness.
Posted by Red_Rach
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I always found that Vodafone live had everything I needed a rarley left their portal. O2 charges you for being in their portal, and its a complete waste of space anyway
Its impossible to be careful with O2, since theres no way to find out how much you have used until a full month after you have used it, its only then you are charged for the usage. So just when you think you've got a nice cheap bill, little do you know that a month later you will have a whopper of a bill on the way.
When you consider the charges of broadband I fail to see why GPRS is so expensivel.
[ This Message was edited by: Red_Rach on 2007-01-28 05:32 ]
Posted by maggflodd
I was gonna make this a new thread, but since you all moved on to other networks, here goes: vodafone ireland on ready-to-go charge 2cent/kb gprs outside vodafone live, BUT... With new Nokia handsets you are given various access points incl. Vodafone isp... Thanks to nokia's settings wizard, that is. So if you have a nokia, vodafone let you use voda. iSP at €2.oo/mb - 0.2cent/kb... A tenth! But only on Nokia handsets... how is that legal (not to mention fair competition... Anyone using the mobile net a lot is hardly gonna buy a SE/motorola and so on). as a matter of fact, even on an expensive contract they charge €3/mb... is that just Irish or do they get away with that in UK as well?
Posted by Dogmann
Hi all,
I really don't understand why anyone that intends to use Mobile Data would be with any other Network than T-Mobile or now 3. Both of these companies IMO have made using Mobile Data a reasonable expense as for a max £10 per month with T-Mobile you can use up to 3GB and even use your device as a modem with a Computer. Although there are some restrictions on use this to me is good value. I am not a 3 customer but there new X-Series services do also look to be good value. As now it is easy to port your existing number i can see no reason to continue with a rip off Network. In fact if you need/ want to use Mobile Data it is even cost effective to reduce your current contract to the minimum and just take a new contract get a free phone and sell it to help offset the cost.
Marc
_________________
Nokia Black N93,2gb SanDisk MiniSD & TomTom6,AD-46,Sony MDR-EX71SL
[ This Message was edited by: Dogmann on 2007-01-28 12:40 ]
Posted by DCUK7
What makes me laugh is the constant comments from the industry analysts saying that "the mobile web isn't taking off, probably due to lack of content" when the actual truth is its not taking off because everyone knows they will be paying rip-off prices to access the web from their phone.
I guarantee if it was priced more fairly, it would be getting used a hell of a lot more!
Posted by Seanyb2
Hello its me again who started this. I have just been reading Mobile Choice magazine and it says on pay and go and contract Orange is 4 pound per megabyte outside your allowances T Mobile and Vodafone are 7.50 per megabyte outside of your allowances too. Now when you put that next to Broadband charges per month of 15 pounds or so its really a no brainer. Totally not right. I mean its even in the Sunday Mirror paper today again about the Goverment are putting pressure on the networks again to reduce call charges abroad. Now how many times do we keep hearing that saying things will get cheaper. Too many times and nothing really changes much. Crazy.
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Posted by Dogmann
@Seanyb2
Whilst i get and agree your logic on costs they hold no value, you can not compare broadband running over a fixed line Network to costs incurred over a wireless network. If anything this Government is partially to blame and it is them that totally ripped off the Networks over the costs they paid to get their 3G license not counting the cost to the Networks of building and buying the equipment for 3G and they have make these costs back some how.
It also not correct to look at Pay as you Go prices either as these will always be more expensive as the Networks wish to encourage thier customers to sign contracts and be tied to them. I also have to disagree with the prices you have quoted as T-Mobile introduced a fix maximum of £1 per day for Data use for non contract customers.
At the end of the day you used 02's data service without checking how much it was going to cost this is not 02's fault but yours. If as you insist you are not going to pay them they will pass this to a debt collection agency which will rapidly escalate the cost's and eventually result in a CCJ against you. This will then effect your credit rating for a minimum of 6 years or until paid and even then will remain on your credit file for 6 years. This will effect your ability to open a bank account or get any form of credit or Mortgage. If i was you i would attempt to reach an amicable resolution with 02 and get them to reduce these charges as much as possible. It's like you having a BT home line and dialling 090 premium rate numbers say for Football or whatever and running up a bill for several hundred £££'s and saying sorry i didn't realise it would cost that much the responsibility for checking the costs is yours. Sorry if this is not what you wanted to hear but this is the way of the world you need to take responsibility for your actions as no one else is responsible for them but you.
Marc
Posted by Seanyb2
For Simon N on O2. Yes no one forced me to run up that bill but because O2s systems are so prehistoric i was happily browsing away and for a whole month i was checking my bill on line and only 3 days before my bill arrived the GPRS charges suddenly appeared. Nothing was there whilst i was checking during the month as their systems are so poorly behind you can never keep track of costs and know when to stop. Also when i recieved my bill for the following month O2 very kindly put another 137 pounds of GPRS charges from the last month which was late coming through on my followig months bill even though it was run up during the previous billing period. Lol can you fathom all that out mate. But you surely you can understand how hard it is to keep track. Also since the early days when O2 had no systems in place to charge for GPRS now they have its just let the charges go off the rails without thinking of cost to customers and putting some sort of cost affective pricing in place. Not good.
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Posted by Simon N
Yes I can see they are archaic in their billing...I have used this to my avantage several times and have just received 2 free phones via the loophole in thier website (see another thread).
However your phone should have a data counter and using that is sufficient in calculating costs and tbh if you spend a long time using the web on a phone its kinda obvious you are going to need to pay for it.
I personally would like the ability to set a max monthly data usage and then have to physically ask if I wish to go over this....it might stop people using huge amounts then complaining.
As said a few posts previous though; you cant use a service then play dumb to the costs.
Posted by DCUK7
If you are a heavy user of GPRS maybe you should look at purchasing one of O2's data tariffs:
http://www.o2.co.uk/mobilestariffs/tariffs/datatariffs/
They are pretty rubbish (unless you are business customer) but better than the £2 per megabyte charge you pay without them!
Posted by Seanyb2
Yes i agree maybe it was over used but what confused me is my bill always said Inclusive Browse and Download anyway i am reluctantly paying off the remainder of my contract though i will never get one again its always just too easy to run up a big bill however you use your phone i think and i am a heavy user on all fronts. Going to buy a nice new phone soon on pre pay as my main phone though it will probably be Vodafone pre pay as its the best value for calls and texts on pre pay and then just use my t mobile pre pay phone for web use. That sounds controlled i think.
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Posted by craig_l
How much data did you send / receive to run up a £400 bill ?!?!?
My o2 contract includes 1mb in the price. After this it is £3.00 per meg or I can get a bolt-on for £3 which adds 2mb onto my original 1mb (something I will probably do. Using push email seems to push a fair bit of data back and forth).
Does your contract not include any browsing?
Posted by Seanyb2
No it did not include data bundles but i had browsed before almost the same usage and i only had 2 pounds charges so i just dont understand it but as you also say 3 pounds per megabyte its still just very pricey and a total rip off. I will never do it again. I dont think O2 contracts are the good value they once were. 3 is the best value but their network is poo.
This message was posted from a 6233
Posted by craig_l
did you do alot of downloads, music etc? Something I always wonder is if MMS messages eat into your data usage aswel as your txt msg usage. Is this the case?
Posted by Seanyb2
No i only used for browsing. Thats what makes it worse.
This message was posted from a 6233
Posted by janahan
I agree that T-Mobile and 3 provide decent Data plans. I have added Web n Walk Plus to my contract at only £12 extra, and get up to 3GB a month data allowance. Although this does not allow for VOIP, it allows pretty much all else.
Allows me to use Push IMAP, which i feel is better than the Blackberry service, as it removes the middle man, if your IMAP servers support it (most do).
Posted by craig_l
@janahan
How much data do you send / receive a month (approx) using IMAP push?
Posted by ayejatt
my vodafone text pack can be used for GPRS browsing as well. It works out 12mb dl outside vodafone live if i dont use the texts
Posted by Seanyb2
Guess what my O2 bill which is now standing at 614.85 is now being written off along with all my other debts. People i am telling you i left my job due to high levels of stress after 9 years and i never had another job so my 9,000 pounds worth of debt is now being written off as i am going bankrupt. Not an easy thing to do but i have had bad luck since i left so O2 are not getting their money. Sorry O2. Not.
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Posted by Lembo
I've never been charged by o2 in the last 4 years and I've had some GPRS hungry phones.
Hopefully they'll won't realise.
Posted by ~lozishere~
Aww man that sucks! I have a SIM where I get everything for free, local, national, international calls as well as 3G data. Must go through like a gig a month. I actually can't imagine paying in the region of 200 quid for the privilege!
Posted by darrengf
I have just switched this week from orange to O2 and far been very impressed with the network, customer care is way better the orange and im happy with the deal i get.
One thing tho i am also concerned with is the GPRS Charges.
Everything on my bill is pretty much upto date, however GPRS charges can be another 7-14 days later which to me is wrong.
I am sure that O2 are working on something as we speak.
I Hope so
I would have gone to T-mobile but the network coverage is no where the best of where i live or where i go.
In fact 4 out of the 5 places i dont get a t-mobile signal.
One this i do miss tho is 3g.
O2 3g is to be frank crap, Orange for me had fantastic 3g coverage, but everything else let it down.
Oh well i will wait and see what o2 offer during the year.
Im hoping o2 sign up with t-mobile for the 3g coverage. like orange and voda have.
That would make a vast improvement.
Posted by Seanyb2
I agree O2 are a good network for coverage and customer care is average. But there systems are ancient despite the fact that their systems have only just last year started charging for GPRS but their systems just dont catch up quick enough so you cant keep track of it on line until its too late before your bill arrives. Its the same with Vodafone both these networks have poor systems which dont catch up with your usage quick enough and also with their spend checker bill limit which goes over your usage before the system catches up. I think O2 and Vodafones technology is still old compared to T Mobile and Orange. I know everything about all the networks.
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Posted by o2gprsripoff
Hey folks.
I have also been ripped off by 02 to the sum of £200 odd quid, I also know of 4 other people personnaly that are having the same problem.
The problem I have had today is that I have been dissconnected for non payment even after I was told to pay the minimum until the investigation was complete.
I have decided to do something about it, I would like to ask for you help. I have setup a forums to goto where we can communicate together I would ask you go there and register and hopefully we can get this sorted. The link is http://o2gprsripoff.proboards81.com/index.cgi
Thanks
Posted by Dogmann
Hi all,
To be honest untill T-Mobile launched Web N Walk it was the only Network i had never used. But once i saw this tariff that was it for me as far as i was concerned £7.50 per month meant mobile data could be a reality at last as was now not only affordable but with the vast improvement in speeds was actually useable.
Just out of interest any one remember the 02 surf the mobile web ads when Wap launched if ever anything failed to live up to the marketing it was the launch of Wap as the mobile internet.
Marc