Posted by Toney_Ericsson
After many tests and correspondence with Sony Ericsson and O2 I can confirm that O2 Pay and Go 3G is complete crap.
You are unable to send multiple texts when using O2 3G Pay and Go. This is not only on Sony Ericssons its all 3G handsets as my tests went onto the Motorola V3x and even Nokia N73. None will send a text which goes over a page in length. You can only send multiple texts if you have you're O2 3G Pay and Go USIM set in you're handset to use GSM (2.5G).
Strangely though, if you are a O2 3G contract customer you can send multiple texts using O2 3G settings in you're handset.
Why O2 say handsets like the Sony Ericsson K800i are available on both contract and Pay and Go I do not know as clearly on Pay and Go any 3G handset is not supported fully.
Posted by Toney_Ericsson
Reply from Sony Ericsson about this issue:
Dear ************,
Thank you for letting us know about the outcome of your test in to where the problem lies. I can understand how frustrating it must be. I hope that yourself and every other O2 3G PAYG customer soon have a solution to this problem.
Best Regards,
**************
Sony Ericsson Call Centre
mailto:questions.gb@support.sonyericsson.com
http://www.sonyericsson.com
O2 as per usual were trying to blame Sony Ericsson you see.
What are O2 going to do about it is the question - bugger all by the looks.
Thought I would mention this as it concerns all O2 Pay and Go customers with a 3G handset or people thinking of going with O2 for that matter.
Posted by amawanqa
There aren't just issues/ limitations related to O2 3G services.
Try getting O2 PAYG mobile internet settings and the like... they'll tell you that there are such 'limitations' if you're not on contract... buggers.
WAP and MMS settings no probz, though, but that's about it.
_________________
He who laughs last...thinks slowest.
Current phones:
T39m, 
T610, T630, P900, Nokia 7600, Nokia N73.[ This Message was edited by: amawanqa on 2007-01-11 20:19 ]
Posted by Toney_Ericsson
I know what you mean and one of these so called "limitaions" which is complete crap is O2 POP3 email.
Here is a quote taken from an email O2 customer service sent to me recently which I think is what you are mentioning as I have heard it all before from O2.
"There are certain services (eg POP3) that are offered to our Pay Monthly customers and not Pay and Go customers, as these services are supported by the tariff. But sending multiple text messages is same on both the tariffs."
Both the above comments made by an O2 representative are completely inaccurate, and more like crap to put it blunt.
Posted by Simon N
Sits smiling.
I never did understand the appeal of pay as you go....and now I understand it less.
Get a contract and never look back; just upgraded on O2, 20 a month for 175mins 500 texts 1mb downloads and free w850i. Been with O2 for 3 years and they seem to reward loyalty which is a nice thing.
Posted by Toney_Ericsson
Take out a contract with O2 on the basis that they can not provide a half decent pre-pay service?
I've been an O2 customer since O2 were formally Genie/BT cellnet, the only reason why they have customers is because of the freebies - you dont get any customer service.
Orange are better for contracts anyway, even T-mobiles Flext is very good. I'd rather be with them if I wanted a contract.
Oranges offer here is sure to win a lot of customers who wish to use Pay and Go as it is the exact same as what O2 online offer but with free evening calls for 2 years for only a tenner a month
http://shop.orange.co.uk/shop/payasyougo/benefits?WT.svl=401
Also Orange are currently offering a free sim for the above offer found here
http://shop.orange.co.uk/shop/simoffer?WT.mc_id=ConFreShFre_0415
Sounds good to me minus the stupid text issue.
Besides, I already have unlimited 24/7 local and national calls on landlines, WiFi phone for free long distance family and friends calls, Pay and Go suites me fine. I change my phone often and always go sim free so theres no horrid network branding plus the handset keeps its value better and cant be bothered to wait for a contract for a free upgrade. I think Pay and Go makes sense - it suites me
Above free sim offer finished - only £1 now mind
[ This Message was edited by: Toney_Ericsson on 2007-01-12 00:03 ]
Posted by Miss UK
tbh I get pretty cheesed off seeing how 02 have all these offers for PAYG customers, I think they should consider them less and people take out contracts, ive been with them 6 years I upgraded my tariff from a BT Genie one last month to a £25 per month 1000 off peak calls to any network, 1.0MB GPRS, 500 texts plus ive got 22mins with 02 treats daytime.
I think they've been looking at my records most recentley to as ive had a letter saying im entitled to free phone at the end of the year,
they gave me a Silver 007 K800i last Sunday for £30 aswell,
Posted by Toney_Ericsson
Which particular tariff are you on?
The only contract tariff that looks ok to me is O2 online 35 link here
https://shop.o2.co.uk/tariffs/18_months
But still Orange Dolphin 35 is better than that I would say
http://shop.orange.co.uk/shop/yourplan/online
I disagree with you at Pay and Go customers should be treated unfairy because they choose to "Pay as they Go".
No matter what tariff you are on you should be able to use the same facilities and sending a multiple text is hardly rocket science - which other network has this issue with not being able to send multiple texts using a 3G service.
Another joke about the O2 3G service, my local O2 store has a 3G cell in it's back office yet 30 meters away from the store you have no O2 3G signal.
[ This Message was edited by: Toney_Ericsson on 2007-01-13 16:30 ]
Posted by Miss UK
Im on this one
https://shop.o2.co.uk/tariff/Online_Leisure_25/Standard/12_months
all im saying is I think 02 should look after there Contracteed customers alot more cos they seem to be fobbing alot of us off when it comes to you PAYG lot
anyways they have sorted me out,
they were gonna charge me for a 3G sim at xmas becos i had a replacement a few month earlier but they didn't oviousley they have looked at my records and sent me a invoice with 0.00
im dieing to try Video calling with my phone but none of my mates has it enabled
Posted by Toney_Ericsson
How are O2 fobbing contract customers off, explain?
O2 are fobbing PAYG customers i.e "some services are not available cough cough crap"
I'm suprised you did'nt go for the 35 a month one, free calls all weekend (o2 long weekends)
Thats the only kind of thing I find appealing about a contract, not the free phone because thats just to get customers bound into a contract like any contract. Orange's version of the free calls is unlimited calls to a magic number which is actually better plus unlimited texts (capped at 3000) and 550 anytime mins on that Dolphin one.
Posted by Toney_Ericsson
I'm amazed at O2's incompetence,
Spot the errors and how this idiot is trying to mislead me in this reply from O2.
"Thank you for contacting customer service about the problems you're having with your Pay and Go 3G SIM card.
Following on from what Vicky has told you, were aware that there is a problem with sending text messages which are larger than 180 characters from a Pay and Go SIM card.
This issue is more apparent with specific handsets including the Sony Ericsson K800i and The Nokia N73; however this problem does not affect all 3G handsets.
I can assure you that our engineers are investigating this fault at the highest priority. There is a case open with them and the reference number is *******. Unfortunately I am unable to tell you how long this issue may take to fix.
As our Pay and Go and Pay Monthly service operate on different platforms, there is a difference between the services which are available on them.
I'm also sorry that you're having difficulties using the 3G in your area and I can appreciate how frustrating this must be for you.
Your location does show good coverage on our online coverage predictor; however the map does show a prediction of coverage rather than a true measurement. This is because geographical and structural features arent taken into account so the actual coverage experience can vary. Please note that were always expanding our network and the coverage in all areas of the UK is constantly improving.
I hope youll find this information useful. If there's anything else we can do for you, please reply to this email.
You can also visit our online help centre at:
http://www.o2.co.uk/help
Important - When you email us please provide: your date of birth, postcode and mobile number as it helps us answer your query faster.
Kind regards,
Alpesh Patel
O2 Customer Service.
Getting your query right the first time you email us is very important to us. If your query has not been resolved this time, please reply to this email with the words 'Need More Help' in the subject field.
O2 (UK) Limited, Registered Office: 260 Bath Road, Slough, Berkshire SL1 4DX. Registered in England No 1743099."
My reply will be along the lines of....
Yes I know you dont support multiple texts on the O2 3G service, I'm the one who told you that not you're numpty customer service representative who tried to tell me different and kept arguing that you can send multiple texts until I asked for it to be tested instead of blaming Sony Ericsson and blaming everyone else apart from O2.
Look how that idiot is trying to say "some handsets on O2 PAYG can send multiple texts when using O2 3G" No they cant, what an idiot.
I'm going to ask him which "specific" handsets "can" send multiple texts when using O2 PAYG 3G for the fun of it. I always thought that there is 160 characters in a text not 180 like he is suggesting.
Also, there is proof of the pudding from O2 at how accurate the 3G coverage map is on the O2 website which asks you to put you're postcode to see what sort of 3G coverage you have in you're area.
It's a prediction, yes I know you're bloody dreaming O2!!!!!!!!!!!!!!!
[ This Message was edited by: Toney_Ericsson on 2007-01-14 15:53 ]
Posted by willo
@Toney_Ericsson,
"Also, there is proof of the pudding from O2 at how accurate the 3G coverage map is on the O2 website which asks you to put you're postcode to see what sort of 3G coverage you have in you're area."
You're dead right mate; I can't get a 3G signal when I'm in my office. Despite the fact that the O2 transmitter is 2 storeys above my head on the roof of our building!
The coverage map states I should have a 3G signal.
Dave
Posted by Toney_Ericsson
@ Willo
It's extremely patchy I find yes. Do you get the same outside you're office or would it be just inside the building?
Ok everyone, what the hell is this reply I got from O2 today look below, this is the reply I got after asking "so which specific handsets are supported by the O2 3G Pay and Go service, also its after 1 page in length, 160 characters are in a 1 page text.
"Thanks for emailing us about the problems you're having with your Pay and Go 3G SIM card.
The 3G mobile phones by O2 Pay and Go which supports 3G service are O2 ICE, Samsung Z320i, Sony Ericsson K610i, Sony Ericsson K800i, Sony Ericsson P990i.
Were aware that there is a problem with sending text messages, which are larger than 180 characters from a Pay and Go SIM card.
Our engineers are investigating this fault at the highest priority and as soon as the issue is resolved well contact you.
If you need further information about this matter, please reply to this email.
For further details about O2, please visit our online Help Centre at:
http://www.o2.co.uk/help
Important: Please make sure that every time you contact us you include the following information: Your Date of Birth, Postcode, Mobile Number.
Kind regards,
Irfan Fodkar
O2 Customer Service.
Getting your query right the first time you email us is very important to us. If your query has not been resolved this time, please reply to this email with the words 'Need More Help' in the subject field and well deal with your response as a matter of priority.
O2 (UK) Limited, Registered Office: 260 Bath Road, Slough, Berkshire SL1 4DX. Registered in England No 1743099."
Why is he mentioning the Sony Ericsson K800i as being supported when this whole issue is about it not being supported including other handsets that I have tried. I question those handsets as being supported as I dont believe they are as the multiple text issue is because of O2's 3G Pay and Go system/platform - I would think thats pretty obvious.
I've just tried sending a multiple text from my girlfriends Sony Ericsson K610i which is an O2 contract phone with my O2 Pay and Go USIM at 162 characters long - it won't send. That information O2 customer service have sent is more inaccurate bull.
Anyone fancy trying a Sony Ericsson P990i with an O2 3G Pay and Go USIM or do you think we can safely presume it won't work
[ This Message was edited by: Toney_Ericsson on 2007-01-15 17:44 ]
Posted by Toney_Ericsson
Update:
Had a call from O2 this evening, basically chaps there is bugger all they are doing about the text issue they "dont know when our engineers will be able to find the specific things thats causing this fault".
As I told them and keep telling O2, the reason why there is this problem is because of the differences between you're contract and Pay and Go 3G platforms.
Also, I did tell them that their interpretation of "supported handsets is misleading customers".
I do not call a half supported handset as being supported by a network.
Be warned!
This is very much something that you would see on the BBC's Watchdog television programme and something that all O2 Pay and Go customers should know about - I'm putting this forward to them. Already have made a complaint to OFCOM about O2's incompetent Customer Service, thats nothing new though as I hear it all the time from O2 customers:D
4 months to finally admit that there is a fault at O2's end is a joke.
Posted by Miss UK
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02 Prepay customers are getting alot more in terms of promotions,
free weekend calls I don't get that
how much do you top up on your phone btw?
Posted by Toney_Ericsson
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Good morning Miss UK, my ears were burning so I thought I would check esato after checking my emails and I see you have made a reply
I don't get free weekend calls on O2 Pay and Go, I am however getting 500 mins free a month for 3 months because I asked O2 what are they going to offer anything of the same as Orange do on the above posting i.e. Orange are doing the exact same as what O2 online Pay and Go do with the 300, 500 and 1000 texts but with free evening calls between 7pm and 11:59pm Monday - Sunday for 2 years and thats Pay and Go.
O2 do have free weekend calls on their online contract £35 or more tariffs though and they call it "O2 Long Weekends" look here: https://shop.o2.co.uk/tariffs
On Orange they do Orange Dolphin with free calls to a magic number plus unlimited texts (capped at 3000)
here: http://shop.orange.co.uk/shop/yourplan/online
How much do I top up? That's dippends really, sometimes the minimum and sometimes way over the top but at least you're in control. When I do top up a lot then yeah I am paying what would be a contract tariff in that month. T-mobile have the right idea for customers like that with their "Flext" 35 tariff for instance which is extremely popular at this very moment look here: http://www.t-mobile.co.uk/Dis[....]_flext_get&chosenPricePlan=pmt
I know with the flext one you even get a text saying you've used you're calls or text allowance in that month which is good.
Have you seen what Vodafone are doing on their contracts? free calls for 3 or 5 people of you're choice wheather if they are on contract or Pay and Go, they call it Vodafone family. One of those persons pays £5 a month for that look here: http://online.vodafone.co.uk/[....]Vodafone_others&pageID=MV_0136
The only thing I find appealing in any of those contracts is the unlimited areas like the unlimited calls. This really is for another thread though as this thread was to let other O2 Pay and Go customers know about how crap O2 are. If anyone has any other complaint which they want to put in writing to O2 about then this is their address
O2 Compliant Review Service
PO Box 116
Leeds
LS11 5DS
I will see how they deal with my complaint and keep correspondence as I have done so far of what complete sheee-it O2 Customer Service have tried to throw my way with their misleading bull, if not satisfactorily then it's time to push their crap towards the BBC's Watchdog then they really will see sh%* hit the fan should it be broadcast like other dire mobile network instances of a very similar nature have been in the past. I do hope Peter Erskine Chairman and Chief Executive Officer of O2 (and that killer mousache will be viewing)
This in fairness is something all O2 customers should know about the O2 3G Pay and Go service and O2's non exsistant customer service and also their misleading bull.
[ This Message was edited by: Toney_Ericsson on 2007-01-16 07:42 ]
Posted by Miss UK
what your getting is good,
have you not setup treats?
I wouldn't really like to keep topping up tho myself,
i was spending something like £10 a week when I was a Pre-pay customer 6 years ago, on the BT Cellnet "U" tariff it wasn't that bad 5p per text message, but when I got a new phone and went for the Shop Pre-pay phone and sim the prices were alot more 10p per text message and no free benefits, I hated the fact everytime you sent a message your balance would come on everytime... i gave that old sim to my mom btw.. ive told her she can ave 1 of my free 0nline sims so she's just waiting for her credit to run out now
having a Contract is more beneficial to my needs,
1. don't have to keep spending more than £40 a month on top-ups
2. saving alot more
3. get the best deals on the latest handsets
4. better customer care
those are the main issues I have with Prepay
I was looking at other contracts with other networks before I re-newed but none are as good as 02 to be frank.
vodafone are very sly...
they offer 6 free month line rental but don't tell you how long the contract is, and they charge you £35 per month.
orange may have a few more advantages,
but they don't have 1471
Posted by Toney_Ericsson
Is'nt treats like 20 extra texts a month? I think I do have that, not that I notice 20 texts though.
Someone told me today Vodafone will be doing free unlimited internet, theres a little info to watch out for.
Posted by golmauk
The stupidity of O2 never ceases to amaze me.
I'm glad I left for Orange. Although I cancelled my account with O2 in November. I found they wanted to still bill me for december and called up, complained, apparently it was my fault for not using the PAC (but I wasn't told I had to in order to cancel my account), this was offered to me AFTER the guy told me my account was now cancelled. I cancelled the direct debit and no money was taken ... but what the hell, I turned on my K750i the other day and the SIM Card for O2 is still active! Dealing with their customer services is useless, they still didn't get the message after a few phone calls and DD cancellation!
Sometimes the reception isn't so good as O2 in my home, but all the services work without a problem.
Posted by Toney_Ericsson
How can that be you're fault? as far as I'm concerned when they say it's cancelled it's cancelled.
Posted by golmauk
It seems like with long texts, O2 wants to blame everyone else except themselves! That's how it's "my" fault.
The cr*p that they wrote to you is ridiculous. You'd think they'd at least try putting their heads together and come up with a consistent story.
As with Microsoft, "it's not a bug, it's a feature". lol.
Here's hoping O2 finally sort this out and offer O2 PATG 3G customers what they're paying for - a 100% working service.
Posted by Toney_Ericsson
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I have made a formal complaint to their O2 review service, I will post on here anything I get back about it so other O2 Pay and Go customers are fully aware of what O2 are or are not doing about it.
Posted by Miss UK
Yeah O2 treats is that, ive got enuff texts tho so I use the 23mins
worth of free calls
02 are really bending outta there way with me latley i got a courtesy call of them the other day asking if I was happy with my phone and tariff
what on earths going on
Btw my bruv in laws just cancelled hos contract today it's ment to end,
I was wondering does anyone know if you can take the number onto the online prepay instead of the shop 1?
his contract was with the 02 shop not online.
Posted by Toney_Ericsson
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Should'nt be a problem with any network.
I was looking further into this so called O2 Long Weekends on contract where they say you get free calls on the weekend on £35+ a month tariffs. It's capped at 2000 mins a month if you read the small print.
Not interested personally after reading that.
Posted by Miss UK
Yeah I mention that to him then
..that contract is ok but maybe its Betta to keep browsing
Posted by Toney_Ericsson
For £35+ I would expect proper unlimited calls, I only pay £15 a month on my landlines for 24/7 local and national unlimited calls.
Look at what Vodafone are doing here:
http://online.vodafone.co.uk/[....]bel=template10&pageID=PPP_0037
For £5 a month you could be in a Vodafone family and have better than that o2 one. I'm trying to work out if the Vodafone one is capped in any way per month. I see it's up to 60 mins a call but can you simply ring the person back if you want to keep chatting.
I do it all the time on my home phone
no worries with running up a bill with that.
Posted by Toney_Ericsson
To give an update on this issue about not being able to send more than a 1 page text when using O2 3G settings i.e. when you have a 3G signal icon showing I had a call from O2 complaints review service the other day.
Basically the lady said that she was intrigued by it not working and tested it herself. She said it worked for her, I asked if this handset she tested it on was set on 3G mode, she did'nt know and said she would need to test it again........o.k I thought, I've already tried this in several handsets and it does'nt work and it shows as no 3G handset is supported by O2 Pay and Go fully.
She just basically gave me some shpeel about O2 has 2 million customers and I'm the first to mention this and that O2 engineers are looking into this but there is no time scale on how long.
Like hell are they doing anything about it.....
Does anyonelse have this issue or am I the only person on esato using a 3G handset with and O2 Pay and Go 3G USIM?
Posted by Seanyb2
I agree as my younger brother is on O2 pre pay and he has same problems. I can send multiple text on T Mobile 3G which by the way is fantastic service and coverage. Though my point is why are pre pay customers treated like second class customers by all networks. Was it not for pre pay in the first place years ago the mobile market would have never took off like it did. Orange and Vodafone are the worst for cutting you off in mid conversation to make way for the more important contract customers call trying to get through. I used to with Orange years ago thinking they were the only good network now i think they are awful and its a shame. Their pre pay service charges are the most expensive out there. Anyway thats why you cant send a long text on O2 pre pay as the networks try to save capacity for contract customers as they are favoured over pre pay users.
This message was posted from a 6233
Posted by Toney_Ericsson
Hello Seanyb2,
What handset does you're younger brother have out of interest? It most certainly is because there is a difference in 3G platforms between O2 Contract and O2 Pay and Go. When using 3G texts I understand use the 2.5G service anyway when the handset is set on to use 3G but there appears to be something in the O2 3G Pay and Go platform which is'nt set to send the maximum number of page texts, it looks as though it's set only at 160 characters.
I agree T-mobile are good, Flext on contract is pretty good, T-Mobile (one2one) was the first network I was ever on and still they have free voice mail which is good.
Posted by Toney_Ericsson
A little update on this multiple text issue.
I have'nt been contacted by O2 since but now see you can send multiple texts on o2 Pay and Go when using 3G settings.
Dodgey bastards....
Posted by hobbian
Last November I started a contract with O2. What a disaster!!!
Before I bought the XDA Exec (good phone etc) I asked about the coverage between home, work and surrounding areas. "Excellent", they said.
From experience I found this to be blatantly untrue. In and out of signal range every 3 -4 miles on my commuter journey.
Tried to concel the contract. Yes I can, but only if I pay ALL outstanding line rentals. (no hint of a compromise)
Customer services say, "Go to the shop where you purchased the phone and they will sort it out".
Shop says, "Phone customer services, they will sort it out".
The whole experience has taught me one thing. O2 shop staff couldn't care less about customer service. For example, I was told, with a straight face, no hint of irony, that no phones work at sea level. As I live on the North Norfolk coast, I know this to be untrue. Do they think I am a complete fool. Evidently they do.
I have now gone to another network that I know gives the coverage I require and would advise anyone not to touch O2 with a bargepole.
Appalling does not even come close. The whole comany is, as far as I am concerned, a waste of space.
BE WARNED!!! (From one who knows!!!)
Posted by Seanyb2
Hello sorry ToneyEricsson i only just seen your message. Er my brother has a K800i. I dont know what else to say the situation with not sending multiple text is crazy. Pre pay customers are treated unfairly but i am just not sure no more what is going on with O2. How did they win best network. Their customer service is awful very patronising they are. I still after 4 months with T Mobile have had no problems with them. Its always the quiet networks who just get on with it that do a good job. Anyway cool name ToneyEricsson wish i thought of that one.
This message was posted from a 6233
Posted by Toney_Ericsson
Seanyb2, you're brother should be able to send multiple texts now - I can. O2 did'nt contact me or anything I just tried it out of the blue and it seems to work. All them phone calls and complaint letter seemed to of worked although this took long enough did'nt it.
I still agree about the dodgey 3G signal and crap customer service. Complete waste of space.
I'm only with them because of the free texts.
Posted by Seanyb2
Yes i will let him know he is away in Wiltshire now i will text him tomorrow. He aint very technical minded like i am so he wont know though he may have tried. Yes the free stuff from O2 is good thats the only thing thats not so good on T Mobile there are not many freebies. I am thinking of switching to Vodafone only cos they provide free calls and texts all weekend if you spend 5 quid in the week plus Stop the Clock on every week day evening. I will just use T Mobile for web. Its cos i am starting to make long calls and i dont want a contract no more. Anyway cheers for that.
This message was posted from a 6233
Posted by o2.ie
As an O2 Ireland contract (formerly speakeasy/pay as you go) customer there does not seem to be any of the service limitations as you guys have in the UK.
Also there are no service differences between pay as you go and contract, if you can do it on one you can do it on the other.
I dont want to sound too pro O2 but there Cus Service is excellent, maybe O2 UK can learn a few things from their Irish sister!!
One or two bad things are the 3G network only covers 54% population coverage at the moment i.e Dublin. Plus the only Network that offer Video Calling over here are Vodafone!!
Posted by darrengf
I have been wit Orange for the last 7 Years and 6 of them on contract.
In the last year Orange customer care is appauling. They havnt got a clue, not interested and you can take over a hour sometimes to get through.
I have heard mixed reviews with my friends with vodafone so i want bothered and the deals they are offering are crap.
I have also been with Virgin on contract for the last 5 years and very happy with them, but again deals arnt brilliant and the network still isnt overaly strong in places where i live, But i know a few friends of mine are extremely impressed with customer care so thats a +point.
3 is best not going there on customer care, but coverage is getting better now.
So I chose 02. Online 35, i was over happy with the deal, I can ring any 0800, 0844, 0870, 0845 numbers out of my bundle (No other network does this)
I can use my text bundle from aborad. 1 text sent from abroad removes 4 out of my bundle (Doesn your network does this? Nope only o2 again)
And customer care i can honestly say are superb. Shops are fantastic, very helpful and if i ring them again, superb. Really helpful, no problems at all.
I have just transfered over a few family and friends on 02 as well in last couple of months and again they have had no problems and very happy with customer care and service.
Regarding Network coverage I have not had any problems.
I have been able to make calls where i couldnt before on Orange and only found 1 place where coverage was poorer than orange, but i could still make a call.
I cant fault orange for 3g or coverage and I cant fault O2 for GSM coverage, but for 3g its not very good at all.
However if they sign a deal with T-moible to share 3g then im happy.
I also (When i get 3g) can make 3g calls until october for free to other networks (they come out of my bundle)
I have friends abroad and text over seas now only cost 12p per sms instead of 20p like orange charged.
Im not sying O2 are perfect and 3g coverage is poor, but ive yet to find a real fault with them and customer care are gr8.
I can tell you that Orange are not. trust me. My mate was told he cant have a free upgrade as he doesnt spend enough (Avg £25-30 a month) and your sort of a burden on the network!! (If you read between what he was told)
Posted by Toney_Ericsson
O2 Customer Service is great?!? blimey, every single one I've spoke to has'nt a frigging clue and My Care is a complete waste of space, thats well known.
It took MONTHS.... and a complaint letter to get this multiple text issue on O2 3G Pay & Go fixed!!
Thats not what I call great.
_________________
I
myself[ This Message was edited by: Toney_Ericsson on 2007-03-17 02:46 ]
Posted by jonat8
I am on an O2 Online contract and it is fine for your standard calls and texts, no problem but considering I live in a full 3G area, it would be nice if there were some more 3G features such as radio or mobile TV or just something like that! And when T-Mobile are coming out with their £7.50 unlimited browsing deal and 3 with their X-Series unlimited browsing deal, charging £3.00/Mb seems remarkably "old-school", especially since a) their proxy server is rubbish and doesn't even support cookies and b) Online customers cannot sign up to data bundles other than the ridiculous 4Mb one for £5.00.
[ This Message was edited by: jonat8 on 2007-04-24 06:37 ]
Posted by Mr Miyagi
hmm to the person who said something about o2 advertising free long weekend calls on o2, and at the bottom it says to a maximum of 2000 mins a month, i dont see anything wrong with that at all, at least O2 are mentioning on the small print that everyone should read that der is a fair usage policy. UNlike some companny's like orange, they mention unlimited texts on one of der animal tariffs, however its not unlimited its subject to a maximum 2000 or 3000 texts, again same applys to oranges free evening calls on pay and go, its not free if u use over 500/600 mins since its capped at 500 r 600 mins. der is no such thing as a service being always free.
Posted by Oz-Sco
@Toney_Ericsson
While i'm all in favour of you having a rant about O2. I came to a couple of conclusions when reading the posts..
First, since you are on PAYG why go through all this hassle with O2? Just go pick up a new sim from a different provider? I mean, your battling with customer care, the techies, keeping records and even considering approaching BBC watch dog.. Is it really worth the stress, and time? (time is money after all)
ALL OVER A PAYG SIM?!
Isn't the point of PAYG considerably more flexibility? I notice you say how good T-Mobile, voda and orange.. are.. so my advice would be go get one..
Second, Perhaps O2 do care/provide more for their contract customers... and this is wrong? Are you forgetting contract means a minimum yearly income for O2? PAYG on the other hand only lasts till you next decide to top up.. or not?
Anyways, i'm really glad that 'magically' you can now send long sms, i'm sure it must have been all the abusive emails you sent! because they always make huge corporations change policies.. I can't imagine it would be a setting that 'magically' got changed on your phone was it? No.. Thought not..
Posted by Toney_Ericsson
On 2007-04-24 11:19:21, Oz-Sco wrote:
@Toney_Ericsson
While i'm all in favour of you having a rant about O2. I came to a couple of conclusions when reading the posts..
First, since you are on PAYG why go through all this hassle with O2? Just go pick up a new sim from a different provider? I mean, your battling with customer care, the techies, keeping records and even considering approaching BBC watch dog.. Is it really worth the stress, and time? (time is money after all)
ALL OVER A PAYG SIM?!
Isn't the point of PAYG considerably more flexibility? I notice you say how good T-Mobile, voda and orange.. are.. so my advice would be go get one..
Second, Perhaps O2 do care/provide more for their contract customers... and this is wrong? Are you forgetting contract means a minimum yearly income for O2? PAYG on the other hand only lasts till you next decide to top up.. or not?
Anyways, i'm really glad that 'magically' you can now send long sms, i'm sure it must have been all the abusive emails you sent! because they always make huge corporations change policies.. I can't imagine it would be a setting that 'magically' got changed on your phone was it? No.. Thought not..
Why not expose a company who is not meeting customers expectations or not providing a proper service? Yes it is worth it!
You may have "kick me" on your back and just wonder off somewhere else but I don't and neither does other O2 customers who expect a decent service!
I've used and use all networks, hence why I have an opinion on which network is the worst, o2 are crap.
The freebies is what keeps o2's customers, it's nothing else.
I went through this "hassle" because I know a lot of people on o2. It was fine on 2.5G but with the 3G Pay & Go sims multiple text messaging was not set up properly on o2's Pre-pay system, it was on the o2 contract system.
I sent o2 a very nice complaint letter high lighting that and other areas of their service. (
), received a telephone call from O2 complaints service, got thanked for pointing it out about the multiple text issue, she had tested it out by then and could see the problem saying that it will be looked into why multiple texts can not be sent, discussed the other issues with their service, received a reimbursement for my calls to them, two days later everyone has multiple texts enabled on o2 3G Pay & GO.
So yes, it did "magically" start working.
A reason why I think noone noticed the text issue before is because noone uses O2 3G to notice the multiple text issue.
Thats pretty much proven in other posts. O2 don't have any decent 3G content worth downloading or streaming, no mobile tv nothing.
Crap.
_________________
I
myself
[ This Message was edited by: Toney_Ericsson on 2007-04-29 01:42 ]
Posted by s32bauer
I still can't believe that O2 has a 3G signal in a tiny village where my Nan lives, yet in the town centre where I live there is nothing!
Rip off!
Posted by moose8
Think you all miss the point about O2 its there to save you money. I have two phones on contract with them and cant get reception nearly any where. Way i see it is the wife cant call me or her friends. My bill is lots lower than it was with Orange.£100 a month better off thanks to O2 - dont talk to anyone but hey!!! (Bought a Orange pay as ya go to talk to girlfriend lol)