| Author |
Rotten Orange |
Bones
Joined: Aug 06, 2002
Posts: 16
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Orange- a poor choice for t68 owners
Orange do not allow t68 users to have the free Sony-Ericsson t68 to t68i upgrade. In fact, they actively prevent it!
I purchased my t68 because it was considerably cheaper than the t68i (which wasn't even available on Orange at that time) and because of the free upgrade which had been widely reported. Even the woman in my local Orange Shop confirmed it (but I didn't buy it from there).
After purchase, I called Sony-Ericsson, who confirmed that I could have the upgrade, but would need to ask Orange's permission, but also told me that Orange HAD been granting permission. A quick call to Orange, and I was told that as it was my 'phone, I could do what I liked with it. The only downside was that they wouldn't be able to offer technical support. No problem!
A 20 mile trek to my nearest S-E repair centre, and they refused to touch it. They said that although they could upgrade it, Orange had told S-E and repair centres that they must not. Furthermore, the upgrade was untested and not fully compatible with the 'phone! The only way that they would upgrade it was with WRITTEN PERMISSION from Orange.
I called S-E, who were unapologitic, but said that the infomation previously given to me was wrong.
Next, back to Orange. This time Orange refused to give permission, either verbally or in writing. They then refered me to the Term & Conditions of my contract, which stated that any "modifications" to the 'phone would void the warranty. Even manufacturer's upgrades? "Yes" Was their answer.
Why is this? What do Orange do to the t68 software that they don't want changing? Are they the only Mobile 'Phone company which deny t68 users the upgrade?
So I miss out on the additional features. Oh, and I can't download new background pics from WAP as Orange impose a filesize limit on their network.
t68 users- choose a different network! |
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gazobee
Joined: Apr 03, 2002
Posts: 146
From: Reading, England
PM |
My advice is
F*#K Orange!
Read the two threads below
http://www.esato.com/board/viewtopic.php?topic=8822&forum=2
and this one
http://www.esato.com/board/viewtopic.php?topic=8486&forum=2
Then go and get it done anyway!
I had mine done. I'm on Orange and have been for 4 years.
That is all coming to an end now though. If a company can treat it's customers like that whilst all the others are providing what is a manufacturer approved service. They are nothing but a bunch of thieves!!!
Burn the evil Orange. Free the T68m!!!
Back in love with the Big O again! |
392MHz
Joined: Aug 01, 2002
Posts: 126
From: Hungary
PM |
Tell them that the phone always freezes. They must repair it in warranty (free), and the only possible solution will be a sw upgrade.
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pjmoorhouse
Joined: Jan 14, 2002
Posts: 11
From: east UK
PM |
Apologies if this has been mentioned before....I have just spoke to my local Orange store regarding upgrading to T68i software. They said they didn't have a problem with me doing it through SE - no effects on warranty etc. I called my local SE Service Centre who are happy to upgrade my phone for £20.00!! Is this normal ?? I have also called CPH who won't touch it because it is on Orange.
Orange Store also confirmed that MMS will be available from 12/08/02 at 40p per message.
PM |
gazobee
Joined: Apr 03, 2002
Posts: 146
From: Reading, England
PM |
Orange are going to beat Voodoofone to the market with MMS.
I'll believe it when I see it!!
If things go according to Orange's usual business schedule they will launch MMS just in time for the NEXT millenium!!
If we are lucky!!!
Back in love with the Big O again! |
gazobee
Joined: Apr 03, 2002
Posts: 146
From: Reading, England
PM |
Still no sign of it on the SE MMS configurator.
It is plastered all over the Orange web site however.
They may surprise me yet!
Back in love with the Big O again! |
Bones
Joined: Aug 06, 2002
Posts: 16
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I would just like Orange to allow the upgrade. What's wrong with them?
[ This Message was edited by: Bones on 2002-08-06 18:51 ] |
gazobee
Joined: Apr 03, 2002
Posts: 146
From: Reading, England
PM |
@bones@ where in the UK are you?
Back in love with the Big O again! |
Bones
Joined: Aug 06, 2002
Posts: 16
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West Midlands. |
gazobee
Joined: Apr 03, 2002
Posts: 146
From: Reading, England
PM |
OK. So all of the places I have metioned are way to far away.
The place in Wimbledon will do it via mail, if you send it registered or courier.
Back in love with the Big O again! |
bobahiom
Joined: Jul 16, 2002
Posts: 45
From: Hull
PM |
Ok people there are loads of threads for this do a search but i will say again MMs comes out next month.Never ring customer services get the number for customer relations and ring them they know what they are on about! From my experience it seems that  do not have there own service centres they subcontract out to smaller telecommunications companys right, and the impression i get is that either a) orange charge them to "buy" the upgrade software from them, promotions or something who knows or that b) It's a pain in the ass to change orange pre installed software and they can't be arsed because it is up to the individual service centre weather or not the get the package to do it!I spoke to a service centre in slough who said no can't do it ur on orange, spoke to one in pocklington up north and they said yeah sure not a prob took 40 min.Didn't void my warrenty or anything BUT if anything happens to it orange will not replace with a T68i but an original T68m which is what the phone was originally.
Finaly p800'd |
superjoe
Joined: Apr 29, 2002
Posts: 51
From: Harrogate, UK
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I had my Orange T68 upgraded with T68i software in June with no problem. They (Link Telecom, Keighley) just did it no questions asked and for free. |
Eciton
Joined: Jul 20, 2002
Posts: 11
From: Windsor / Oxford
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I called a SE service centre in Langley on the off-chance today, and they said they'd received a fax from Orange just a minute before saying that they were at last allowed to do the upgrade! The girl I spoke to at Orange didn't know anything about it (she even called another department), but told me to go ahead with it. I think Orange might have lifted the ban!
I'll get my phone back tomorrow morning... I hope it still works 
Eciton |
jackass
Joined: Jul 19, 2002
Posts: 8
From: Uranus
PM |
seems like orange turned out to be a lemon.
This post was posted from a WAP device |
jackass
Joined: Jul 19, 2002
Posts: 8
From: Uranus
PM |
seems like orange turned out to be a lemon.
This post was posted from a WAP device |
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Posted: 2002-08-06 11:01
