| Author |
O2 are pathetic |
lpt100
Joined: Oct 17, 2004
Posts: 113
PM |
Why are O2 such a teriible network? High prices to call the customer services,, unhelpful emails. My k700's is playing up, they know they've got a problem with it yet they wont help me cause its after the 28 day time limit. Its happened after 28 days. Why use a phone that wont co-operate with the networks software? Dam them. Anyone know how to get to them? Can i threaten to cancle my contract? Which i've had since September. |
|
|
methylated_spirit
Joined: Jul 07, 2004
Posts: > 500
From: Bonnie Scotland
PM |
Check out the o2 complaints thread...cant remembet the name pergaps someone would be so kind as to post a link
Hello, Scroto!
U.G.L.Y. You ain't got no alibi, you ugly! |
TheWhizz_68
Joined: Oct 19, 2002
Posts: > 500
PM |
http://www.esato.com/board/viewtopic.php?topic=82014
http://www.esato.com/board/viewtopic.php?topic=81113
|
govigov
Joined: Jul 30, 2004
Posts: > 500
From: Back home - Cochin
PM |
What does o2 stand for anyway? Oxygen?
|
FuricTrax
Joined: Jan 31, 2002
Posts: 261
From: West Midlands, UK
PM |
I used to be on O2, now moved to Orange.
The reason why you pay to call customer services is because the Tariffs are so cheap, compared to the other networks.
If your problem breaks part of the terms set out in the contract then they have to help you...otherwise they are not upholding their side of the contract. |
slattery69
Joined: Jan 03, 2003
Posts: > 500
From: north east england
PM |
yes you can possible break your contract if the goods dont work as they are advertised.
however they can offer you a replacement and you often have to accept this as part of the contract.
the problem is if they offer an equivalent as your idea and there idea of equivilant can often differ.
others in the thread that someone posted earlier have come up against this and if you stand your ground they may let you leave your contract, however if they offer a suitable solution to the problem they arent obligiged to do anymore |
HyperiaBlue
Joined: Jan 09, 2005
Posts: 424
From: Outerspace!
PM |
You could bring up Ofcom and having the reported to Ofcom as a serioulsy unsatisfied customer...
The fact that the network is acting and causing trouble on an otherwise perfectly working  k700i is not your faulty, be it in a 28 day period or not.
Its unfair practice!
 Sony Ericsson - the marriage of the consumer electronics Beauty to the telecomms Beast If you have any se-nse, then you will visit http://www.se-nse.com  |
lpt100
Joined: Oct 17, 2004
Posts: 113
PM |
i've been to shop and they've sent it away giving me a replaement phone with a £50 deposit on it, a horrid nokia  no way near comparing to the K700. Not even a colour screen.... i hope they manage to fix it. |
FuricTrax
Joined: Jan 31, 2002
Posts: 261
From: West Midlands, UK
PM |
The chances are there is nothing actually wrong with your phone...
I have heard that there is a known problem with the K700i and the O2 network and that O2 even withdrew it from sale a few weeks back? |
FuricTrax
Joined: Jan 31, 2002
Posts: 261
From: West Midlands, UK
PM |
Infact I just visited O2 online and you can't even buy it online anymore. |
jcwhite_uk
Joined: Feb 18, 2004
Posts: > 500
From: Dorset, UK Phone:Xperia Z1
PM, WWW
|
What is the fault with the phone.
Checkout my photos at My Website"Duct tape is like the force. It has a light side, a dark side, and it holds the world together." |
FuricTrax
Joined: Jan 31, 2002
Posts: 261
From: West Midlands, UK
PM |
Not 100% sure to be honest.
Although I do recall it may have been something to do with receiving text messages.
I think there is a thread somewhere if you look hard enough. This may have more concise details. |
jcwhite_uk
Joined: Feb 18, 2004
Posts: > 500
From: Dorset, UK Phone:Xperia Z1
PM, WWW
|
Sorry. I meant what was wrong with lpt100`s phone. The general O2 problem with the K700i is with text messaging on the O2 not being completely compatible with the K700i
Checkout my photos at My Website"Duct tape is like the force. It has a light side, a dark side, and it holds the world together." |
Jake Blues
Joined: May 24, 2004
Posts: > 500
PM |
thats it though, its not a problem with the PHONE as such, its a problem with 02 network not being capable. but as usual 02 blame everything else!
no other network has this problem with the k7, what does that say?!
i had a problem with texts and my t300 a couple of years ago, the girl on customer services said the text part of thier network was old and was due to be updated. time for another update?
[addsig] |
Sammy_boy
Joined: Mar 31, 2004
Posts: > 500
From: Staffordshire, United Kingdom
PM, WWW
|
I think it's just the O2 branded K700s that have a problem, i've been using an unbranded k7 on o2 with no problems. I think sometimes o2 has a problem in general with their texts - I had that problem when no texts came through then they all came through at once a day later on my p900!
"All it takes for evil to flourish is for good men to do nothing" - Edmund Burke
|
|
|
Posted: 2005-02-18 15:36
Sony Ericsson - the marriage of the consumer electronics Beauty to the telecomms Beast
