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Watchdog slagging off UK Mobile Networks |
jcwhite_uk
Joined: Feb 18, 2004
Posts: > 500
From: Dorset, UK Phone:Xperia Z1
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Turn to bbc1 now to see watchdog slag off O2. They say that the k700 doesnt work on o2.
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The proud owner of: Ericsson T28s, R320s, R190 sat phone, T66, 2xT39m, R520m (prototype). Sony Ericsson T68i, T600 (broken), P910i. Also a SE CAR100.
[ This Message was edited by: jcwhite_uk on 2005-03-22 19:00 ] |
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Superluminova
Joined: Feb 24, 2002
Posts: > 500
From: ...Mummies Tummy!
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wow they've decided to stop selling it?
OBEY GAINT |
bluesign2k
Joined: Oct 18, 2004
Posts: 73
From: Birmingham, UK
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was just about to announce that myself. BUSTED!!!! (finally!!!!) |
jcwhite_uk
Joined: Feb 18, 2004
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From: Dorset, UK Phone:Xperia Z1
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They gave O2 a real going over. O2 have admitted that the K700i isnt completely compatible with O2`s sms system so O2 have stopped selling the K700i.
Checkout my photos at My Website"Duct tape is like the force. It has a light side, a dark side, and it holds the world together." |
govigov
Joined: Jul 30, 2004
Posts: > 500
From: Back home - Cochin
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very bad news for SE.
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Lembo
Joined: Mar 13, 2004
Posts: > 500
From: East London
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news on this on BBC Watchdog Website.
O2 Mobile Phones
18th January 2005
Four years ago, a mobile phone company called BT Cellnet reinvented itself and became O2. Thousands of O2 customers have since complained to Watchdog. Some of these complaints may be little more than an annoyance, like not being able to view bills online, poor reception, nobody calling back. Others are more serious.
One student we spoke to switched her account to a "Pay As You Go" yet O2 kept billing her. Without her knowledge, they'd upgraded her to a higher tariff and told her if she wanted to cancel she'd have to pay a £119 fee. O2 eventually apologised for their mistake and promised to close her account. She thought that would be the end of it, until she got a letter from a debt collection agency saying they would take her to court if she didn't pay up.
In another case, a viewer found that her picture messaging wasn't working. When she rang O2's technical support line to get it fixed, she found out she was getting charged at a premium rate. The problem took some time to resolve and it ended up costing her £70 in calls to the service line.
O2 have been selling the Sony Ericsson K700i - a phone that isn't completely compatible with their network. Some models of this phone can't receive text messages on the O2 network yet it is still being promoted by the company.
O2 say they have 14 million customers, over 100 million daily transactions and 500,000 weekly calls into their service centres and sometimes can get things wrong. When this happens, they say they don’t make excuses or defend the indefensible. They fix the problem as quickly as they can, apologise and provide appropriate credits and goodwill.
Regarding the Sony Ericsson K700i, they want to set the record straight. In a small number of recent cases, customers have experienced problems sending texts. Total reported faults represent a fraction of 1% of all K700i’s sold. They say they replace any device with a reported fault. While they are working with Sony Ericsson to eliminate this unusual issue, they are temporarily stopping new sales of this handset.
[ This Message was edited by: Lembo on 2005-01-18 19:29 ] |
MsJ
Joined: Dec 20, 2004
Posts: 85
From: UK
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The nokia 3510i was incompatable 2 ! . . .But i must say i'v neva had problem with o2 and stil hav the same sim i got wen it was btcellnet. If u need customer ser email them. !
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Superluminova
Joined: Feb 24, 2002
Posts: > 500
From: ...Mummies Tummy!
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thats shocking, i wonder how many people have bought the k700i from o2 in the last 9 months? surely there could be claims of faulse advertising now?
OBEY GAINT |
Sammy_boy
Joined: Mar 31, 2004
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From: Staffordshire, United Kingdom
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And I've just renewed my O2 contract for a year! 
I have a K700i and used it on O2, but haven't had too many problems with it, although I did buy the k7 sim free off Ebay - I wonder if it's O2's firmware that's messing the phone up?
"All it takes for evil to flourish is for good men to do nothing" - Edmund Burke
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Lembo
Joined: Mar 13, 2004
Posts: > 500
From: East London
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Quote:
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In another case, a viewer found that her picture messaging wasn't working. When she rang O2's technical support line to get it fixed, she found out she was getting charged at a premium rate. The problem took some time to resolve and it ended up costing her £70 in calls to the service line.
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So at 50p a minute she was on the line for 2hrs 20mins.
That must of been one good picture she wanted to send 
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MsJ
Joined: Dec 20, 2004
Posts: 85
From: UK
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Lol@lembo. . . . . easier to email them mycare@o2mail.co.uk (they hav to answr u - and u also get a name insted of department, to deal with yor complaint/query !)
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bluesign2k
Joined: Oct 18, 2004
Posts: 73
From: Birmingham, UK
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both the k7 and s7 seem to hav dissapeared fr o2's site:( |
Lembo
Joined: Mar 13, 2004
Posts: > 500
From: East London
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That has only happened in the last hour or so. Was checking there only at work.
link still there K700i
[ This Message was edited by: Lembo on 2005-01-18 19:49 ] |
govigov
Joined: Jul 30, 2004
Posts: > 500
From: Back home - Cochin
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How many customers have SE lost now?(roughly.)
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Lembo
Joined: Mar 13, 2004
Posts: > 500
From: East London
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Wow my link is'nt working now. 10 mins later
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Posted: 2005-01-18 20:16
