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S700i on o2 sms problem |
bobby_splithead2000
Joined: Jun 02, 2003
Posts: 67
From: England
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Probably not give you a p910...but give cus service a call cos there has been lots info cascaded to advisors about what to do if there are problems.
What gets me, and Im guilty of it myself, is that people buy brand new handsets as soon as they're released and year after year its the same: there are always bugs and problems and so on. Word of advice for anyone waiting for a new handset to be released...wait for at least 3-4 months after release before getting one: not only will the price be reduced but it will be enough time for any problems with them to become apparent. Who can forget the Nokia 8210 saga! |
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kinc
Joined: May 15, 2004
Posts: 226
From: Bh,England
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@Bobby I bought my phone cos my P900 got fried so claimed on house insurance.
Just asked my mate to text me came through straight away as did sent message, so I'm hoping this is a firmware problem which wil be solved by flashing phone.
Will keep all posted if any more sms problems though. 
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bobby_splithead2000
Joined: Jun 02, 2003
Posts: 67
From: England
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It does tend to be more the K700i than the S700 thats having the problems...got one myself im getting all sorts of grief from the mrs asking why im ignoring her....then she gets all the texts at daft o'clock AM!!! My name is mud! |
rvision
Joined: Jan 19, 2005
Posts: 8
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Really it was on watchdog, wow lol what timing. it had been driving me mad for ages, just today I decided I would ring S.E, with their so called satement.
My sister works for CPW... she got me a cracking deal on the phone 2 months ago.
im on o2 300 + 50 for £15 p/m for 6 months and it was a free upgrade so cant complain that I have the phone. Im just going to go back in kick up a stink and should hopefully get some more perks
Totally have the "why are you ignoring me" problem... flippin nightmare. o well.
Andy
[ This Message was edited by: rvision on 2005-01-19 17:01 ] |
dave_uk
Joined: Mar 06, 2003
Posts: > 500
From: London, UK
PM |
Quote:
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I'll be onto carephone ad 02 later, see if I can get out of a contract with a nice expensive phone hehe...
Hope this helps some othere
Andy
[ This Message was edited by: rvision on 2005-01-19 10:47 ]
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Basically, no you can't. You can exchange for one of the following handsets if you wish but that, I'm afraid is it. Carphone weren't aware of the fault when you bought the phone either. There has been no breach of contract, but if you want to spend some money on a lawyer, go ahead mate.
Anyway, the handsets you can exchange for are:
- Nokia 6230
- Nokia 6170
-  T630
- Siemens SL65
- Motorola V620
- Samsung P510
A fair selection, I think you'll agree.
Dave
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rvision
Joined: Jan 19, 2005
Posts: 8
PM |
well not when you want an s700i, so id have to disagree. cant stand any of the other brands, user interfaces are crap and im loyal to S.E so doesnt help at all.
What about all those people who paid £200 to get one?
Just spoken to my sis, shes gonna give me the insider gossip 2morrow when she's in CPW.
Apperently on watchdog they said they would replace faulty phones? direct replacement or other?? |
dave_uk
Joined: Mar 06, 2003
Posts: > 500
From: London, UK
PM |
I also work for CPW.
The S700i is not an equivalent spec - even the most ardent would have difficulty arguing that.
I'm not sure I understand your point about paying £200 for it. The replacements offered reflect the value and specification of the K700i. Anyway, the S700i is also rumoured to have this problem, so requesting that is simply emphasising that your goal is not to get a working phone, but a free upgrade, no?
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rvision
Joined: Jan 19, 2005
Posts: 8
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please read the start of the post again and the title it regards the s700i, I understand watchdog was about the k700i but this problem also exists again, I have this problem WITH an s700i and o2 and SE agree the problem exists on the S700i read the statment I posted earlier.
Having just got off the phone to CPW, they say that an email went round today regarding both phones the s700i and k700i and they have been told to issue the following referance number to all customers.
471838696
the list of phones dave gave is only for the k700i and no list has been given for the s700i. but the k700i is being totally recalled.
What a mess.
S700i people need to go instore to find out what to do...!!!!
Andy
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dave_uk
Joined: Mar 06, 2003
Posts: > 500
From: London, UK
PM |
yup - my bad.
There's been no communication about the S700i internally, and we haven't withdrawn it from sale. That list is indeed for the K700i.
In which case, and this is only speculation, given the cost price of the S700i, I would imagine that if the problem is accepted as being as serious as that with the K700i, you could probably change it for a P910i.
But don't quote me...
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[ This Message was edited by: dave_uk on 2005-01-19 17:57 ] |
rvision
Joined: Jan 19, 2005
Posts: 8
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had the p800 & p900 already, bit to big bulky and heavy, was nice downsizing to the s700, with nicer screen and camera. appaerntly the s700i is only 1% of all phones, so maybe they will exchange it.
failing that ill cancel my contract and let the credit card company sort the contract out since they can use the credit act on my behalf, and sign up with orange with s700i
Will see what happends when I go in tomorrow, just tried ringing the shop but there closed 
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jemo
Joined: Jan 02, 2004
Posts: 93
From: Belfast UK
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all k700i should be withdrawn from sale until issue is resolved, my company has removed then from sale until further notice |
Lynx69
Joined: Feb 22, 2004
Posts: > 500
From: [ENGLAND]
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I hate o2 for this reason : http://www.esato.com/board/viewtopic.php?topic=60205 
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[ This Message was edited by: Lynx69 on 2005-01-19 23:38 ] |
rvision
Joined: Jan 19, 2005
Posts: 8
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what I hate is the fact that they denny there is a problem and make it think its down to you until someone like watchdog highlights the problem as being more of an epidemic than just a one off.
Its down to capitalist damage control and its extremly annoying and innconvinent. There really needs to be more consumer protection for issues like this. The big boys just like to push us around dennying things until they cant be dennied.
I cant get S.E or o2 to physically send me a statement saying they are at fault or what the fault is. They will only read a statment over the phone. I want written confirmation of a problem ive known about for sometime.
Grrr
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rvision
Joined: Jan 19, 2005
Posts: 8
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Well it sounds like CPW will replace the phone so thats a good start. I'll update the situation when I take it in on thursday.
Andy |
dave_uk
Joined: Mar 06, 2003
Posts: > 500
From: London, UK
PM |
@rvision
Who did you speak to? I only ask because I'm still trying to find out what the official line on this one is!
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Posted: 2005-01-19 14:55
