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S700i on o2 sms problem |
crisnash02
Joined: Oct 18, 2004
Posts: 38
From: South Devon, UK
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Hi, in the last few days ive had serious problems with my s700i. My friend sent a text at 10am, and didnt get a reply so sent it again at 3.30pm. I received both at 9am the following day, and my phone was switched on all night (i never turn it off) Also when sending texts it takes about 30-40 seconds to send. Is this a network problem or a software bug? It hasnt done it before and i dont know what to do.
Thanks
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"No really, they are attached!"
[ This Message was edited by: crisnash02 on 2004-12-10 19:14 ] |
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scotsboyuk
Joined: Jun 02, 2003
Posts: > 500
From: UK
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@crisnash02
This is almost certainly a network problem. I suggest you telephone O2 and ask them to have a look at your account. If it is a problem with the O2 network in general, and not just your account in particular, then you will probably have to wait until O2 have fixed whatever the problem with their network is.
"I may be drunk my dear woman, but in the morning I will be sober, and you will still be ugly." WSC |
crisnash02
Joined: Oct 18, 2004
Posts: 38
From: South Devon, UK
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I ve checked its just my phone. People are receiving my texts i just get replys about 4 days later. Is there any evidence of batch sms arriving on the s700i, i read somewhere that this was a bug found on early k700i? |
scotsboyuk
Joined: Jun 02, 2003
Posts: > 500
From: UK
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@crisnash02
I still think this is a network issue, your outgoing texts may be fine, but there could be some problem with your account, which is delaying incoming texts.
"I may be drunk my dear woman, but in the morning I will be sober, and you will still be ugly." WSC |
rvision
Joined: Jan 19, 2005
Posts: 8
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Hi, update on this problem..
I have had this issue for the past 2 months and its been driving me nuts, with floods of txts coming through all at once.
Having called carephone they say a reflash of the firmware is needed, but no fault has been identified. 02 say there is no fault with them.
So I ring SE 0870 23 7237
And they say, believe it or not they have a statement which is not publically available and cannot send me a copy...ive recorded it, and it goes along the lines off.
"S.E and o2 agree that some of our customers are expierecing delays with receiving messages, S.E and o2 are working to resolve the identifying nature of this issue. S.E and o2 suggest power cycling your phone for at least 15 seconds one a day, although they we agree this may not resolve the issue it will allow messages to be delivered."
what a joke, I have been doing this anyway as i worked out it helped the issue, but it doesnt always work.
I bet this is breach of contract, and I also wasnt informed of this when i purchased the phone so it could also be misleading, but since SE or o2 will not comment on this what can we do. Im going to get a better recording of this tonight.
I'll be onto carephone ad 02 later, see if I can get out of a contract with a nice expensive phone hehe...
Hope this helps some othere
Andy
[ This Message was edited by: rvision on 2005-01-19 10:47 ] |
peanut
Joined: Mar 18, 2002
Posts: > 500
From: UK: Oxon and Leics
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No need to get out on breach of contract (which you can't with this issue anyway - read your terms, they are allowed to make errors - you're not).
Sale of Goods and Services Act covers you. It is up to the vendor and service provider (not O2 in this case, both are CPW) to prove that the handset was not faulty at sale. It's nigh on impossible to do that.
So, contract defaulted by... well default. No effort needed aside from the fact that you will need everything in writing and signed. |
jcwhite_uk
Joined: Feb 18, 2004
Posts: > 500
From: Dorset, UK Phone:Xperia Z1
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This was featured on BBC`s Watchdog program last night.
Checkout my photos at My Website"Duct tape is like the force. It has a light side, a dark side, and it holds the world together." |
kinc
Joined: May 15, 2004
Posts: 226
From: Bh,England
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I've had similar problem whereby texts were sent to my phone 6 or 7 seven times, same message when I read text it would disappear from inbox! Now I contacted o2 they advised CPW to flash phone
It has been ok for last 4 days. Free repair 12 month warranty CPW.
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govigov
Joined: Jul 30, 2004
Posts: > 500
From: Back home - Cochin
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Yes. There are some specific o2 and se issues, and now o2 have removed se from their portfolio.
This message was posted from a K500 |
kinc
Joined: May 15, 2004
Posts: 226
From: Bh,England
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@govigov O2 website is advertising S700i for £79.99, if they don't sell  i'm outta there. 
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freestyle
Joined: Jan 27, 2004
Posts: 172
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Quote:
| "S.E and o2 agree that some of our customers are expierecing delays with receiving messages, S.E and o2 are working to resolve the identifying nature of this issue." |
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Should say:
"o2's branding has cocked up s.e phones, so o2 and s.e are currently investigating what the useless muppets at o2 have done to the phones."
I've got unbranded P800 and S700, never had any problems with either my o2 contract or o2 payg sims. |
kinc
Joined: May 15, 2004
Posts: 226
From: Bh,England
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@ freestyle I also have unbranded S700 still affected mine 
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Jake Blues
Joined: May 24, 2004
Posts: > 500
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theres a thread in the technical section.
a guy bought a k500 on o2, unlocked it and put a virgin sim in. now hes having these problems with sms.
i dont know if this phone is o2 branded but if it is that proves its the branding thats at fault.
i know that in the future branding is only gonna get worse but i wish it would be made illegal.
[addsig] |
bobby_splithead2000
Joined: Jun 02, 2003
Posts: 67
From: England
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Some O2 inside info for you... K700i and S700i have been withdrawn from portfolio due to the issues with the text messaging...this doesnt mean O2 will not sell SE again...T630 and P910i still available. If you have a K700i that is suffering these problems call customer service and they will advise on what O2 are able to do to replace the handset.. |
kinc
Joined: May 15, 2004
Posts: 226
From: Bh,England
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Bought phone 28th Sept 2004 unbranded. No sms problems until last friday phone flashed on same day, no problems so far 
Could this be network problem for short time only or coincedence.
If it's a problem will they exchange S700 for P910 bearing in mind I paid £500 for it 
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Posted: 2004-12-10 20:13
