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RE: P990. Is SE listening? |
Discord
Joined: Nov 21, 2006
Posts: 65
From: down the street
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The past few weeks have seen topics and posts with P990 problems, solutions, suggestions for alternatives, rants, ideas for a class action lawsuit, an online petition, the list goes on.
I mentioned in another thread that we should be listing specific problems that can realistically be rectified instead of issuing generic complaints against the handset. Something adnhk1 mentioned really got me thinking. He said that SE decided to not include the option to turn transitions on/off because they are under the impression that users are happy with the speed. They're listening but how they came to the conclusion that the comment is representative of the entire population of users out there is beyond me.
I feel that what we're all missing is a link into SE. I'm not sure if anyone out there shares my dissatisfactions with the way things are handled right now, but I believe that we, as a community, may be able offer SE something valuable enough to warrant 2 way communication.
What I propose is simple. We name representatives (users) who'll communicate directly with SE. They in turn give us a go-to person. How this works out for us, is that our voices get heard, we stay in the loop. For SE, they get real data from real users. Focus groups are crap. And expensive. "Imagine a phone company that doesn't simply speak of Connecting People but really connects with its customers... It's not that hard to imagine is it?"
The business model works out as well. You'd think that really listening to your customer could serve as a pretty good USP. |
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find_myself
Joined: Jan 03, 2007
Posts: 29
From: U.K.
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well,about transitions...they can be closed sometimes(it's a bug,of course).last night,after using and closing wayfinder beta(java),the transitions were off,until the next restart,of course.And the menu works so fast without them! |
firetech
Joined: Dec 09, 2006
Posts: 295
From: Lund, Sweden
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SE has their own developer forum, where you sometimes can see SE representatives. (I've only seen SE Developer Support, but I'm not registered on that forum either...) I guess there's a bigger chance to get your voice heard if you're posting there compared to here, but I agree with you anyway. We'll all benefit from that. I doubt that SE knows much about the more bizarre bugs like the 'duplicated contacts on SIM and in phone' and 'video player volume' issues...
P990i (GW1) + 4GB MS
This signature is (probably) brought to you with the help of HTTP. |
find_myself
Joined: Jan 03, 2007
Posts: 29
From: U.K.
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and about se...they have so much to learn!They say the smartest people learn from other people's mistakes.se don't even learn from ttheir own mistakes and to make mathers worse,they eliminate som good things from their phones.The 5 way jog-dial has existed since the sony cmd-j5(year 2000 that is) and nobody has ever complained about it.In fact,it was so good.and they made it a 3 way jog dial now.why did sony ever get into this joint-venture?they had the nicest phones back in 2000(cmd j5,cmd j70),they could have continued. |
Dups!
Joined: Sep 24, 2006
Posts: > 500
From: GMT +2
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@find_myself- please let's look at what Discord mentioned. One thing that will lead us nowhere are questions like 'why did Sony merge with Ericsson?'. I personally wish Ericsson didn't merge with Sony cause I feel they were far better in quality and technology, but then where am I heading with this kind of thinking? Right now we have Sony Ericsson not Sony or Ericsson separately. @Discord- that's an excellent suggestion! I really think that what they currently use for feedback is not such a good job.
[ This Message was edited by: EMS06 on 2007-01-06 16:29 ] |
breeder
Joined: Sep 02, 2006
Posts: 30
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I was thinking about getting the P990i but then I saw the Nokia N95 and fell in love with it. I heard so many problems with P990i so I'm glad. Although I heard the N series had alot of problems. |
find_myself
Joined: Jan 03, 2007
Posts: 29
From: U.K.
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Quote:
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On 2007-01-06 17:26:00, EMS06 wrote:
@find_myself- please let's look at what Discord mentioned. One thing that will lead us nowhere are questions like 'why did Sony merge with Ericsson?'. I personally wish Ericsson didn't merge with Sony cause I feel they were far better in quality and technology, but then where am I heading with this kind of thinking? Right now we have Sony Ericsson not Sony or Ericsson separately. @Discord- that's an excellent suggestion! I really think that what they currently use for feedback is not such a good job.
[ This Message was edited by: EMS06 on 2007-01-06 16:29 ]
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ok,sorry for the offtopic
[ This Message was edited by: find_myself on 2007-01-06 17:14 ] |
Discord
Joined: Nov 21, 2006
Posts: 65
From: down the street
PM |
Quote:
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SE has their own developer forum, where you sometimes can see SE representatives. I guess there's a bigger chance to get your voice heard if you're posting there compared to here |
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Yes, I've seen the bug thread and their representatives. Most of their people were probably asked to give non committal replies anyway.
The purpose of this thread is not to get their attention. I just want to find out what you guys think of the idea. If there's enough response, we may just be able to get something positive started. |
firetech
Joined: Dec 09, 2006
Posts: 295
From: Lund, Sweden
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@Discord
I understood that, I just gave my thoughts on the current situation...
P990i (GW1) + 4GB MS
This signature is (probably) brought to you with the help of HTTP. |
pachy
Joined: Nov 05, 2002
Posts: > 500
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I think its far more likely that after all th bad press, SE will be very hard at work on a phone that is not called P990 & i think it wont even start with a "P" because even if they completely sorted it, people would not believe it & wouldnt buy it,a phones reputation is made or broken during the first few months of sales, only a small effort will now be made to sort out the P990 i think the majority of their time will now be spent on the next top end smartphone.
Remember the T68, it was a half finished phone but with the "i" upgrade it became superb.
Anyone who bought P800's will remember they felt like they had been used as guinea-pigs but by buying he p800 it made the P900/P910 possible, we invested in the concept. thats the game we are playing here with SE, its a game i dont mind playing because i dont want to be part of the WM5 thing.
my P990 is a good one, its always worked a treat, i got it half price brand new for reasons beyond me, OK it could be quicker through the menus but it would have to be a lot worse for me to give up on SE smartphones.
Reminder; milk, sugar, crisps, post letter. |
PhoenixSpiri
Joined: Nov 23, 2006
Posts: 18
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I want to know (and I'm pretty sure that I'm not alone on this) when will the "lesser" bugs be fixed. For example, the P990i houses a great 2 Mpix camera.
But 8 of 10 photos turn out to be out of focus (I'm talking about normal shooting mode, macro shots focus is OK, but normal is not) !
In the past, I had several types of cameras, including SLRs and I think, it's not my hand that causes the focus problem, on the contrary, according to much mentioning of it on the P990i forums, may be a software problem as well.
Next one...is not really a bug, but a feature, that SE has seemingly forgotten about...the last P990i whitepaper and the previous one before that promises full MPEG-4 video recording support. As far as I know, the phone still records to 320x240 3GP, even with the latest (R4A13) organizer firmware. So, what about that ?
Last, but not least...previous UIQ versions were greatly customisable operating systems. What's up with UIQ 3 ? The only customization is themes and a few icons...hardware buttons are very limited in this an please finally do something about that blank space on the main screen in flip open mode :S It's very sad to see that, because WM devices have plenty of information on the "Today" screen...and one doesn't have to switch to it, but just look on the phone. UIQ 3 messed up here greatly...
And yet another feature request...please make programs so they can be closed with one touch (not with taskmanager and such). Again, see WM, they have this for long time now.
P990i could be the very best of smartphones, but SE needs to take the time and effort to achieve this ! (N95 is a strong opposition, but lacks a touchscreen and a QWERTY keyboard, these two are greatly appreciated among smartphones) |
PeterKay
Joined: Jul 08, 2003
Posts: > 500
From: The Ummah
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 are aware of what we say and do, check This page for more info 
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Discord
Joined: Nov 21, 2006
Posts: 65
From: down the street
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Wow. That's pretty scary. I know that organizations guard their information with their lives but this is a bit much. The motivations are easily understood but I can't help but question the methods. You'd think that it makes more sense to work with the fans than planting a paid staff to acquire information. |
PeterKay
Joined: Jul 08, 2003
Posts: > 500
From: The Ummah
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Its like working for the secret services 
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madmoroccan
Joined: Jul 23, 2002
Posts: 83
From: London
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Ok... So if they really are watching these forums, then why not sort out all the issues people are experiencing with UIQ3 products that were incomplete at launch and even now are nothing more than a beta test?
Also why lock the system folders apart from a blatant attempt to profit from developer's efforts... That is low, and by the looks of things new applications are very thin on the ground because nobody can be bothered to pay SE for the privelege of developing good software for their poorly developed phones. Oh... Execute in place anyone? I guess they couldn't be bothered. Cutting costs on components for their flagship phone is nothing short of ridiculous! And seems to me to be very badly thought out.
All this after they were nearly 7 months late with p990... LOL!
who are we kidding here? I am sickened by the amount of people who are quick to defend the Sony Ericsson brand... WHY? After all the crap we've endured, why should we continue to support a company who fail to deliver in every department? Have you ever had a problem with your phone sent it to them and got a new one back? Used to be like that in the days or the R380... But then they were ONLY Ericsson back then!
Please don't rush to attack my views, all I want is for people look at this objectively and if they still think SE are the best thing since sliced bread then so be it... But it doesn't hurt to air your displeasure, the worst thing that could happen is that nobody at SE cares. What's new?
THE END
[ This Message was edited by: madmoroccan on 2007-01-09 12:39 ] |
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Posted: 2007-01-06 16:31
