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SE customer care stinks |
volvoman
Joined: Dec 15, 2002
Posts: > 500
From: Cumbria, England
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I have to say, I have never had such a bad service from customer services as I did today, now this is someone who is an Orange customer, so i do know what bad service is, but SE have just topped it by along way. My sons K800i is having a few issues, these are it has had a couple of white screens, where he has had to switch off and back on to get it up and running again, but the most confusing issue, is that for some reason the GPRS blue triangle above the signal meter, has suddenly stated to appear, even though the phone is set to CS only, and to GSM only. Even after changing the settings and back again, it is still there. Turned phone off and back on again, and it disapeared for a short while and then came back. So Called SE CS, and got some idiot who tried to tell me it is meant to be like that. After I explained I had several other SE phones, of which none were doing this, so therefore i must either have one working and eight faulty, or eight working and one faulty, he then told me they were all OK. After several times getting put on hold, he told me to send it away for repair, so i said so it is faulty then, he said no. At this point I asked to speak to a supervisor, who then told me yes He thought it was a faulty phone. Who are SE employing as CSA's as in my opinion, it seems any idiot can get a job there, and give useless advise to customers whether it is correct or not.
C702i x 2, T650i, K850i, W850i, K810i, K800i, tomtom GO 910, Brodit proclips. | |
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PeterKay
Joined: Jul 08, 2003
Posts: > 500
From: The Ummah
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I can understand your frustration as i had a similar issue with my P800 a few years back, i personally thought it was just a particular member of staff who didn't know what he was on about! sounds like more have been employed with the same amount of knowledge 
It is quite surprising to know that many of us here at Esato have more knowledge than the staff working for such high profile companies!!
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volvoman
Joined: Dec 15, 2002
Posts: > 500
From: Cumbria, England
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To be perfectly blunt, I would say the average person on the street who can make a call on their phone will know more. The standard of service was so bad, i thought I had got through to the wrong number. What I could not belive, was that he kept telling me it was that the phone had a good GPRS signal, and I kept telling him, the phone was not set to even look for one, so how did it know it had one at all let alone a good one. He then told me they all did that, which is when I asked him if i had eight faulty or eight working handsets, as the others did not do the same. I mean to say, settings should be childs play for the tech team, but this little episode just goes to show it is not.
C702i x 2, T650i, K850i, W850i, K810i, K800i, tomtom GO 910, Brodit proclips. |
PeterKay
Joined: Jul 08, 2003
Posts: > 500
From: The Ummah
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Pathetic is all i can say, however we should point out that not all the staff are the same. Its the minority that gives the majority a bad name
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Dups!
Joined: Sep 24, 2006
Posts: > 500
From: GMT +2
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Quote:
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On 2006-11-02 21:36:14, PeterKay wrote:
Pathetic is all i can say, however we should point out that not all the staff are the same. Its the minority that gives the majority a bad name
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Agree with you there PeterKay. Certain employees have no service whatsoever that no amount of training will help.
Overall their morale is low and they don't seem to care that it reflects bad on them and the company.
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PeterKay
Joined: Jul 08, 2003
Posts: > 500
From: The Ummah
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I have learnt from my experiences. Every time i call them now i take their name and contact centre name and ref number to ensure any misgiven advice is complained for in the correct manner and to the right people.
Working in a contact centre myself helps as i can put myself in their shoes 
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volvoman
Joined: Dec 15, 2002
Posts: > 500
From: Cumbria, England
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I agree, but the first staff member was useless to say the least, and the supervisor was not that much better, if the supervisors don't give a s**t, then the staff are not going to either.
C702i x 2, T650i, K850i, W850i, K810i, K800i, tomtom GO 910, Brodit proclips. |
PeterKay
Joined: Jul 08, 2003
Posts: > 500
From: The Ummah
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Very true indeed.
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Hlcn Twst
Joined: Jul 27, 2006
Posts: > 500
From: Purgatory, Utah, USA
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Sounds like warranty service is the  Achilles' Heel all over the world 
http://www.esato.com/board/viewtopic.php?topic=127387
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MobileBear
Joined: Dec 20, 2003
Posts: 105
From: Sweden
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I don't agree that SE has bad sevice. Even since my first Ericsson GA628 they have been quick and know what they are talking about. I have tested several sericecenters, the last was at SE headquarter in Lund, and it worked great. So I have good realation with SE. |
shyam335
Joined: May 25, 2004
Posts: > 500
From: 127.0.0.1
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me too mostly had only bad experience with se service...
There are a terrible lot of lies going around the world, and the worst of it is half of them are true - Winston Churchill
We shape our buildings; thereafter they shape us - Winston Churchill |
nokevin
Joined: Aug 09, 2003
Posts: 291
From: Tenerife
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I think they are all ex telefonica (spain) employees, now working for SE. has anyone ever tried to get any sense out of them | |
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Access the forum with a mobile phone via esato.mobi
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Posted: 2006-11-02 20:40
