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K750i & USA = Buyer beware. |
riffola
Joined: Jun 02, 2005
Posts: 247
From: NYC
PM |
Just wanted to warn anyone considering purchasing the K750i or heck any  phone not released in the US of A. USA will take forever to fix your phone, if you are lucky, otherwise you'll be stuck in limbo.
They'll say that Solectron has ordered parts/is ordering parts/is waiting on parts, and keep saying it is WIP (Work in progress). They will refuse to give you any answers as to why some K750i parts were received while others aren't.
Also they claim that they will not count the phone as a lemon if it is unfixable, instead they will send it back to the customer.
My K750i has been at the repair center since July 1st 2005, and it is still "Work In Progress".
Anyway, please be very aware that if something goes wrong with your non-US purchased phone, then getting it fixed is not an easy matter even if you are lucky.
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kbb_bkk
Joined: Jul 26, 2005
Posts: 18
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Where did you buy your phone from? |
riffola
Joined: Jun 02, 2005
Posts: 247
From: NYC
PM |
I bought it from MyWorldPhone.com, they offer a 7 day return policy, but the phone failed on the 10th day.
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randomtask77
Joined: Jan 06, 2003
Posts: 313
PM |
I almost had my Z600 sent in to have it repaired. The problem with the phone was that when I had the phone set to "Active Flip" that the phone would sometimes shut itself off when I flipped the phone open to answer a call.
I called the US SE center to see if I could have it sent in to be repaired. When I asked how long it would take, they said a minimum of 30 days.
At that time, I've read some horror stories of folks sending in their phones only to get it either damaged cosmetically (but the problem was fixed) not having the problem resolved, or sometimes not having the phone returned at all. I didn't want to risk it, so I just lived with having that "small" problem with my Z600.
I think the best that could be done is if the phone's damage is extensive, I would probably sell it for parts. It's doubtful that anyone would buy a pre-owned phone (that's damaged) so the next best thing that could be done is sell it piece by piece (not selling the damaged part of course!). I'm sure somebody could use an antenna or a keypad or something. |
Evil Eye
Joined: Jun 23, 2004
Posts: > 500
From: Pune, Maharashtra, India
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Quote:
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On 2005-08-12 03:16:12, riffola wrote:
I bought it from MyWorldPhone.com, they offer a 7 day return policy, but the phone failed on the 10th day.
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Oh! Thats a bad luck! Dont you get warranty with your phone? 
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Miss UK
Joined: Jan 11, 2003
Posts: > 500
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u shuda sent it back regardless to that 10day thing, there ment to get ur fone fixed or send u replacement.
This message was posted from a WAP device |
riffola
Joined: Jun 02, 2005
Posts: 247
From: NYC
PM |
I sent it to for repairs. MyWorldPhone.com clearly states that they are not responsible after the 7th day. There is an one year warranty that SE USA does honour, but what good is it if the phone is not fixed?
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victorh017
Joined: Jul 24, 2005
Posts: 379
From: Caracas, Venezuela
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Well, apparently for the people at SE USA the main solution to all cell phones is to do "a master reset" they recommended that to me when I got my new k750 but the camera application wasn't opening. Since it was a hardware problem (and I realised that later...) of course the reset was needless and also it ended up being really frustrating for I lost a LOT of stuff: games, themes, the demo tour video, etc... Anyway, I was able to send back the phone and got a replacement.
It really sucks that solecron is taking so long to fix yours!! |
Marcus_129
Joined: Aug 19, 2003
Posts: 136
From: sweden
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Here in sweden we can call customer care and do a complaint. Then they sole it in a few days, often they send out a exchange unit |
alchang
Joined: May 21, 2005
Posts: 7
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victorh017, did you have to send in a card with the IMEI number as proof of purchase to SE USA for the replacement? where did you send it for service.
My k750i has started to turn itself off around once a day.
I bought it off qpaxx or x1387 from hong kong on ebay and didn't get that card. my friend brought his in for service in china and they really hassled him about that card before they'd service it. also, since the phone isn't released in the USA, will they still service it?
Has anyone else successfully gotten service? can you tell us where you call and/or send the phone for service?
Thanks!!
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Miss UK
Joined: Jan 11, 2003
Posts: > 500
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Quote:
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On 2005-08-12 04:00:49, riffola wrote:
I sent it to for repairs. MyWorldPhone.com clearly states that they are not responsible after the 7th day. There is an one year warranty that SE USA does honour, but what good is it if the phone is not fixed?
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well clearley if they cannot fix your phone, they have to send you a new 1 or something similar, id just wait and see if you hear from them..
did you get a hire phone or did you already have a spare as most ppl do? 
An "Apple" a day keeps the Doctor at Bay! |
riffola
Joined: Jun 02, 2005
Posts: 247
From: NYC
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Thankfully I had my old T300. My T610 is currently on loan to my mom until her contract expires.
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Miss UK
Joined: Jan 11, 2003
Posts: > 500
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lol when does that expire
is your mom a gadget geek.. you should give her the T300 and get your T610 back for now.. 
An "Apple" a day keeps the Doctor at Bay! |
Krubach
Joined: Dec 05, 2002
Posts: > 500
From: Sunny Portugal! :)
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What a sh*tty service you have there in the US! You should complain about it directly to SE Global. If enough people do complain about it maybe things would change. ;-)
This message was posted from a S700 |
cam'ron
Joined: Mar 22, 2005
Posts: 11
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Are u serious? The phone isn't sold here, how can you expect the same service as one that is? Try taking an American phone to UK and I say good luck even getting it repaired at all. NA is the only place that offers a Best Effort Universal Support. Complaining won't help, as they are going beyond the stipulated warranty you have anyways. |
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Posted: 2005-08-12 03:12
