Forum > General discussions > Esato forum > Esato themes on eBay

Thank you for contacting SquareTrade.

We want to ensure that the SquareTrade Seal and Seal Members stand for a
good buying experience. However, SquareTrade is not in a position to
evaluate whether or not the seller's merchandise is authentic or not. We
cannot suspend a Seal Member unless there is evidence that they are
committing a fraud or intentionally misleading their buyers. If you
believe that this is a case of true fraud, we suggest that you contact
your local law enforcement agency to investigate the matter further.

Please note eBay has created a VeRO program, which helps ensure that
sellers have the right or ability to sell their item. This program helps
representatives of the Rights owner help identify infringing or
unlicensed items. For more information please visit the link below:

http://pages.ebay.com/help/community/vero-program.html

We would encourage you to file a dispute with this Seal Member if you
believe that their item descriptions are misleading or
misrepresentative. You can learn more and proceed to do so at:

http://www.squaretrade.com/cnt/jsp/odr/overview_odr.jsp

We appreciate the time you took to inform us about your concern. Please
rest assured that we take all such concerns seriously.

If you have additional questions or concerns, please do not hesitate to
contact us.

Sincerely,

Kenneth
SquareTrade Support