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P990i Vodafone (UK) firmware |
mamoulian
Joined: Jun 25, 2003
Posts: 30
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Well if anyone's bothered about this enough to waste half an hour of your life then phone Voda and register a complaint about their reluctance to use SEUS. (call 191, its free on contract)
As I said before it takes so long to get their CS reps to understand the issue that I suspect Voda have no idea that users are pi**ed off at their firmware practises.
To register a complaint you have to get passed to a supervisor - the CS rep will do their best to resolve the problem but in this case its Voda policy so not a lot they can do.
Explained again to supervisor, who eventually - after talking to technical - knew what I was talking about. She said (to paraphrase...) that they don't use SEUS because they don't want customers bricking their phones. I argued that its supported by SE and O2 so why not Voda, why should we be disadvantaged customers. If I brick my phone I'll just have to send it to Voda for 7 days anyway.
She said she could see my point and would raise it at some future meeting.
Thats about the best we can do. If they register several complaints on the same subject then maybe they'll consider it a bit more. Who knows.
I also tried to get an O2 handset. After a brief discussion about locking she had a look but reckoned she couldn't get any. Didn't expect Voda to be able to but worth a go...
I forgot to suggest to her that the Voda branding is pointless - all there is is startup and shutdown screens, and the only time anyone else sees those (presumably the marketing goal) is when my phone has crashed and is rebooting, so thats hardly a good advert!
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kradcliffe
Joined: Mar 10, 2003
Posts: 434
From: Aberdeen, Scotland
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Quote:
| I forgot to suggest to her that the Voda branding is pointless - all there is is startup and shutdown screens, and the only time anyone else sees those (presumably the marketing goal) is when my phone has crashed and is rebooting, so thats hardly a good advert! |
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Maybe their newer versions will be more locked down. The first P910's sold by Voda just had startup/shutdown videos, then the newer ones had locked WAP settings and a few other bits & bobs.
The danger of SEUS is that Voda can add more crippling features in the new updates.
I agree it's pointless, but it's their marketing machine in play to achieve world domination ........
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liamski
Joined: Mar 13, 2003
Posts: 201
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just spoke to SE about my Voda P990
same old story.. he slated Voda... suggested I take it to a service centre in Tottenham to have the phone reflashed.... again, no date on a new Voda firmware although they ARE working on one.
bah
I know my phone is covered by my home insurance... I might drop it down the toilet, get a replacement and make sure it's an unlocked one!  |
buxtonguy
Joined: Oct 22, 2006
Posts: 19
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....... and voda dont answer emails about this topic either (.... even tho says ... answer within 24 hrs lol)
As a shareholder and P990 holder I'm gonna keep hassling them ! |
jamied
Joined: Oct 03, 2006
Posts: 34
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just connected phone to seus for 1st time. it said latest version,i clicked continue and its now updating phone????i didnt have latest version, will edit this post in min with sw i have
[ This Message was edited by: jamied on 2006-10-25 00:46 ] |
zahg
Joined: Mar 19, 2003
Posts: 78
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40 mins later and no pulse...? |
jamied
Joined: Oct 03, 2006
Posts: 34
PM |
it updated and everthing, although i arent too sure if the sw has changed as i stupidly never made a note of the old. |
mamoulian
Joined: Jun 25, 2003
Posts: 30
PM |
@liamski: indeed, SE blame Voda, Voda say they don't want to put it on SEUS as they don't want to support customers bricking their phones. Only answer to this is to phone up and register a complaint...
@buxtonguy: no the emails, just like your average complaint to the average first line customer service rep, fall on deaf ears. Mainly because they don't know what you're talking about. You have to phone up (191 free on Voda contract), say you want to make a complaint, get put through to a supervisor and then explain. After they go away and check with 'technical' they'll understand you and go 'sorry, you have to send it off for 7 days' - at which point you lodge a complaint because SE and O2 phones can be done at home, online via SEUS.
@jamied: What are your version numbers now? Everyone else's (well, other than those lucky lucky people who happened to get updated by SE at the smartphone show  ) are the same as mine, see the first post to this thread.
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jamied
Joined: Oct 03, 2006
Posts: 34
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yeh my sw is same. wonder why it updated then  |
buxtonguy
Joined: Oct 22, 2006
Posts: 19
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yep mamoulian of course youre right ... so lets all follow your phone in complaints suggestion .... but I also intend sending them the same email ... every hour .....  |
buxtonguy
Joined: Oct 22, 2006
Posts: 19
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... and when they continue to ignore the hourly emails ... I'll make them every minute .... and attach a 10MB graphic to each one lol |
bard108
Joined: Jul 25, 2004
Posts: 80
From: London
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I went into Vodafone to have a play with a P990, the woman said she was using one and loved it. Her's is unbranded, she told me when they started making them live with all the voda branding they all started crashing. They know there's a problem, they just arent changing it. Maybe they're not used to UIQ 3.
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buxtonguy
Joined: Oct 22, 2006
Posts: 19
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... and Voda continue to ignore even hourly emails ..... going to start adding the 10MB attachements today .... hope they have good servers ! |
mamoulian
Joined: Jun 25, 2003
Posts: 30
PM |
Quote:
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On 2006-10-27 09:35:36, buxtonguy wrote:
... and Voda continue to ignore even hourly emails ..... going to start adding the 10MB attachements today .... hope they have good servers !
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I really wouldn't bother... I would suspect a company with as good customer service as Voda and as large/diverse a customer base has met with repeated mails before, and have worked out how to add a mail filter.
You may well get a comment on your account file to the tune of 'difficult customer' which is going to get you poorer customer service going forward, and certainly isn't going to help our cause.
If they do take any notice the person who eventually reads any of your emails will not have a clue what 'firmware' is. They will not understand and will send a standard reply. If they do take a look into it they'll just tell you to take the phone to the store and wait 7 days whilst they send it off for flashing.
No complaint will be registered.
Only way is to phone them and persevere... (be polite and patient, the ops aren't being rude or trying to fob you off, 99% of the time they have absolutely no idea what you're talking about...)
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jimbo385
Joined: Oct 26, 2006
Posts: 32
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Just called Vodafone to quiz them about the Firmware Upgrade. The person did not have a reason why Vodafone would wnat to block the firmware upgrade.
His solution was to call into a vodafone store and get them to upgrade the phone for me. I will give that a try and suggest that everyone does. At least we will probably then get the store staff complaining back to base about this.
Does anyone know where it states what the current firmware version is for the P990? I need to have this as proof for the store tomorrow.
Cheers. |
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Posted: 2006-10-24 14:51
