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R1NA005 for the W800 |
dangerpaki
Joined: Oct 23, 2005
Posts: 29
PM |
Quote:
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On 2005-10-23 22:05:04, fullforce wrote:
dangerpaki
"good" to hear that others have the sam problems!
Letīs see what SE says when i call them tomorrow! Iīm going to tell them to fix it or give me a new phone with the old working firmware!
And i also can tell them that people all over the world is really pissed off at them!
This is an warranty issue and to me clearly is a "warranty fault/defect".
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indeed, i'm glad as well that you have the same problems, i thought i was the only one.
but let me know what SE tells you.
anybody here has the email for SE support, i can't seem to find one. i mean if we have that we can massively mail them about our problems, not spamming or something but just everyone explaining there problems to SE. might get them to work out problems faster.
cos i can just see it coming that after the release of the w900 we w800 users are justing gonna get stucked with some freaky firmware just not working right.
don't understand these guys, they made a fantastic phone, but just screw up in the firmware part. i mean if they would do it right once just have one good firmware. than we wouldn't really need anymore updates, and it would give them a lot of happy users which are potential customers for their next walkman phone. but if they continue like this i ain't buying a se very easily again.
let's hope they make some awesome software soon so everybody is amazed by these guys
edit: by the way i have also noticed that sometimes when i use bluetooth and it's turned on (like when i use the remote or send something to someone) it stays on after i have stopped sending or using the remote. i have to go into the menu and disable it manullay. in the last firmware bluetooth was turned off automatically after you quit using the service
[ This Message was edited by: dangerpaki on 2005-10-24 12:19 ] |
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fullforce
Joined: Oct 12, 2005
Posts: > 500
From: Sweden
PM |
UPDATE FROM FULLFORCE REGARDING FIRMWARE AND THE POSSIBILITY TO GET SE TO FIX IT VIA WARRANTY:
I have now spoken to SE call centre in Sweden and they HAVE NOT HEARD A WORD ABOUT COMPLAINTS ABOUT THE FIRMWARE!! I told them to check out forums such as esato and others and see that many people over the globe is pissed off at the crappy firmaware and how SE is handeling these issues. They donīt know when a new firmware will be out (i wonder if they know where they live and how to tie their own shoes) They only said that they will tru to fix it if i return my phone. I told them that the only way to fixi it is to make a new (better?) firmware or take a new completely unflashed phone and flash it with the old firmware.
I also called the service centre, wich the call centre said wasnīt certified wich they are!!!, and told them the same thing. I also told them that i donīt want to turn my phone in and they just sit on it waiting for the new firmware and put that in the phone and then return it to me.
I wonder how and if they think and plan ahead at all in some departments of SE. I would like to be able to endorse SE because iīm from Sweden and 50% of SE is a swedish company...but i canīt do that at this time!
Now iīm going to SE service centre in a atempt to flash it back to the old firmware. Yes i know that most say that you cantīdo that. And if that doesnīt work i will go back tomorrow when the person in charge of the service centre comes back from his vacation. So i probably will turn it in for a warranty repair tomorrow.....sigh.
Iīm not giving in until they fix it! And iīm satisfied if they just put back the old firmware.
Over and out. M.R
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fullforce
Joined: Oct 12, 2005
Posts: > 500
From: Sweden
PM |
Ok..
iīve been to the service centre and they couldnīt even find any software at all in my phone when they tried to put in the old firmware.
So are going to send the phone to "repair" it. I told them that i hope for/want them to take a unflashed phone and flash it with the old firmware and return it to me, since they canīt put old firmware in my phone. Also said thet i really hope they wonīt sit on it and just wait for the new firmware.
Well...lets see what happens..
to be continued! |
ares
Joined: Dec 11, 2003
Posts: > 500
From: Coimbra, Portugal
PM |
this new firmware is also supposed to alow id tag reading from m4a files...anyone confirms this???
SE w880 + Iphone 4 16gb |
fullforce
Joined: Oct 12, 2005
Posts: > 500
From: Sweden
PM |
Quote:
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On 2005-10-24 18:47:55, Arez wrote:
this new firmware is also supposed to alow id tag reading from m4a files...anyone confirms this???
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Donīt know. Maybe the developers donīt know themselves hehe
But there maybe there are somebody here with better insight in SE that can confirm this? |
dangerpaki
Joined: Oct 23, 2005
Posts: 29
PM |
i just found another bug (they just keep coming) in the last firmware i could actually find songs in my track list by pressing some letter and i would go to the songs starting with that letter (just like you find names in your adressbook)
but now this thing doesn't even work at all. really crapp
by the way fullforce : i can't just understand how they can say that there are no known problems with the firmware. they gotta be kidding. |
fullforce
Joined: Oct 12, 2005
Posts: > 500
From: Sweden
PM |
dangerpaki
well the person that i spoke with told me that they hadnīt heard any complaints whatsoeverand i told them to really check out internet sites like esato and that people all over the world are raving mad at thier crappy firmware. . But another guy here at esato had spoken to another person at the call center and that person said that they were aware of (as i understood) most or all of the issues.
I have yet another bug (yes they keep coming!) in the "song list" the software canīt display letters the we use in the swedis language. The letter Å (donīt know if you can read it since you might not have support on your web brouser for foerign languages) Anyway, insteda of the letter Å you get something like #Ī. Isnīt it wonderful??
I donīt know if iīm gonna laugh or cry! Hehe!
One feels totaly screwed since one "upgraded" to the new firmware! |
numb
Joined: Feb 07, 2005
Posts: > 500
PM |
beleive me, the S//E developers/techinician in the department responsible for developing firmwares are fully aware of all the bugs mentioned on esato, they do read this forum, and they do make their own tests and have their own pilotgroups.
But the guys at servicecentre fronts are firstly instructed not to give a customer appearence of poor services by telling a customer "yeah, we know about all the bugs, let me tell you the ones you dont know about yet" and secondly most of the frontline servicepeople get no information about these matters either. Those that do, get it unofficially from friends inside S//E
They are just there to receive the phones and your complaint, do the odd firmwareupdate or smaller repairs every now and then, and send the phones to second or even third line servicecentres for repairs that require a litle more. They are not connected to the department responsible for developing the firmwares, and cannot answer any of your questions about whats going on. They just receive information when a new firmware is available on their EMMA server.
Any information you receive from a frontline service personal, is entirely dependent on how serviceminded the service personal is, and how clever he/she is at saying the things needed to make you feel that your complaint is being handled profesionally and leave you a good impression.
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fullforce
Joined: Oct 12, 2005
Posts: > 500
From: Sweden
PM |
Yes off course, thats how it works. And probably works at all companies. But one could dream and wish for better and straighter info from SE call centre personel.
But anyhow- its a detriment to SE that they have bad firmware in combination of "so and so" information from their call centre. Maybe SE had really bad luck when the released these new firmwares but that canīt be more then max half the reason for everthing to turn out so bad. I mean they are not exactly beginners at this mobile phone business. Believe me i know, i have worked at Ericsson. |
numb
Joined: Feb 07, 2005
Posts: > 500
PM |
#fullforce
I fully agree  |
Randulf
Joined: Oct 24, 2005
Posts: 8
PM |
Hi everyone!
Discovered this forum today. i bought a w800 couple a days ago in Hong Kong and since I'm swedish I had to flash to swedish firmware.
Tried the R1N035 from davinci first and got the problem with transfering files. Updated to R1NA005 via the SEUS and the problem is still there.
Starting to get really pissed, I have spent the whole day with this now and all I managed to is to get 3 files over. Im only using the disk2phone util.
I'm starting to think that the problem is on my side. I relly don't think that SE would release a firmware version that can't recive files via the disk2phone.
But I really can't figure out what the problem could be. Either I have some old usb drivers or I have screwed up the MS when I flashed the phone.
I'm going to reinstall the drivers and try with another MS tomorrow.
Can anyone explain why it's not possible to go back to an older firmware. I can't think of any reason why it shouldnt work. |
fullforce
Joined: Oct 12, 2005
Posts: > 500
From: Sweden
PM |
Tjena!
You could try this link:
http://www.esato.com/board/viewtopic.php?topic=106754#post1462362
But the two latest firmwares sucks bigtime so i personally wouldnīt recommend them. And the old/first firmware is not avilable on SE:site.
Or take your phone to a SE service centre and tell them that you want them to flash your phone with the old/first firmware.
I should ad that most people say that you can re-flash your phone with older firmware, so lets hope that that is true!
Hope this helps.
[ This Message was edited by: fullforce on 2005-10-25 01:18 ] |
arnarn911
Joined: Oct 04, 2005
Posts: 141
From: Pilipinas
PM |
Here is an R1NA005 picture..
and an R1L pic
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fullforce
Joined: Oct 12, 2005
Posts: > 500
From: Sweden
PM |
So the last picture looks better! And that is the first/older firmware?? Iīm starting to forget what the first firmware name was.
Hm i REALLY miss my first firmware!! They better put my first firmware back into my phone!
Now i use my old but stable and trustworthy K700i. |
Randulf
Joined: Oct 24, 2005
Posts: 8
PM |
Tjena tjena!
Talked to the SE support a couple of minutes ago.
They said they had never heard of the problem before. And he also said that id would be good if people told them abut the problems they have insted of writing in a forum.
Hmm, dont really know what to say scince I know a lot of you have been in contact with them.
Secon he told me to uninstall the old pc-suite and install the new one for the w550i 1.10.71 and to reinstall the usb drivers.
This it actually seems to work.
The new pc-suite is much better than the old one. |
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Posted: 2005-10-24 12:58
