| Author |
K800 (available yet?) |
baconnugget
Joined: Jun 08, 2005
Posts: 429
PM |
i got:
Order Event Order Comment Date Updated Completed
Order received Thank You Wed Jun 28 09:39:35 GMT 2006
Pre-checks Passed Completed Wed Jun 28 09:39:35 GMT 2006
Order Sent for Credit Checking
Credit Check Passed Completed Wed Jun 28 09:39:37 GMT 2006
Payment Successfully Taken (or not required) Single payment has been successful. Thank you. Wed Jun 28 09:39:38 GMT 2006
Mobile Telephone NumberAllocated Completed Wed Jun 28 09:39:40 GMT 2006
Order sent to warehouse for packing and shipping Thu Jun 29 15:02:17 GMT 2006
Goods in stock at warehouse
Order is with carrier for delivery |
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dreamfish
Joined: Jun 30, 2004
Posts: 287
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I want my order to change now! I ordered 17:32 on Wednesday, so thats one person who ordered before me and one after who have both had their status changed!! |
thfcmad2
Joined: Jun 29, 2006
Posts: 27
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yeah but neither have been confirmed as in stock at the warehouse so really they are no further along! Until those last 2 sections fill in with dates its still not coming. |
peanut
Joined: Mar 18, 2002
Posts: > 500
From: UK: Oxon and Leics
PM |
order sent to warehouse doesn't mean in stock though, just means it's been sent for them to deal with when they have it .... apparently.
You need to check "order line status" bottom right, this tells you the stock avilability.
This is a nonsense on o2 part.
[ This Message was edited by: peanut on 2006-06-29 18:50 ] |
jcwhite_uk
Joined: Feb 18, 2004
Posts: > 500
From: Dorset, UK Phone:Xperia Z1
PM, WWW
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Quote:
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On 2006-06-29 19:11:22, peanut wrote:
Do you know it is actually illegal in the UK to take money from someone for an item you don't actually have - regardless if you call it a pre-order or not.
Archaic law but nevertheless it's still there!
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It is illegal to take payment if you do not have the items. Payment should only be taken at the time of despatch or just before, unless there is an agreement with the customer to take payment before shipping. It is also illegal to hold customer credit/debit card details without customer agreement. That means that if they do not have the item in stock payment should not be taken. they should contact the customer for payment when the item is in stock and about to be sent. However that way is impracticle and most retailers ignore the rules.
Checkout my photos at My Website"Duct tape is like the force. It has a light side, a dark side, and it holds the world together." |
Aldrew
Joined: Sep 07, 2004
Posts: 283
From: Milton Keynes, UK
PM |
I agree your order been sent to the warehouse means nothing to O2. I've already had my order sent to their warehouse, about an hour or so before they decided that they had no stock. O2 must have the worst stock control computer system in the world. Most places would know that it's not in stock, so wouldn't send the order to the warehouse. |
monkeyspank
Joined: Jul 19, 2005
Posts: 7
PM |
JCwhite - That's good info to use when blagging some free stuff in a complaints letter, nice one 
[ This Message was edited by: monkeyspank on 2006-06-29 18:55 ] |
peanut
Joined: Mar 18, 2002
Posts: > 500
From: UK: Oxon and Leics
PM |
Quote:
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On 2006-06-29 19:53:31, Aldrew wrote:
I agree your order been sent to the warehouse means nothing to O2. I've already had my order sent to their warehouse, about an hour or so before they decided that they had no stock. O2 must have the worst stock control computer system in the world. Most places would know that it's not in stock, so wouldn't send the order to the warehouse.
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Mine has fluctuated between in stock and out of stock for the past 24 hours. On the phone now insisting someone tell me if it is in stock and give me a bloody imei number! Just for the hell of it. I won't be pissed about like this with 'systems'.
Nothing against off-shoring but I hate liars. After some story about being in retentions in Yorkshire I managed th extract that she's nothing of the sort. All I got was a mindless reading of the notes as if I had done something wrong!
Latest:
Delivery Charges
Delivery Charges
Delivery Charges
Sony Ericsson K800i 3G (G)-H
Sony Ericsson K800i 3G
Provisioning Failed
3G Postpay SIM
Provisioning Failed
RETENTION RETURN CARD
Provisioning Failed
O2 UK Handset Tracking Code
Provisioning Failed
[ This Message was edited by: peanut on 2006-06-29 19:07 ]
[ This Message was edited by: peanut on 2006-06-29 19:10 ] |
jedi-knight83
Joined: Jun 09, 2005
Posts: 70
From: Cambridge, UK
PM, WWW
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the latest i heard from O2 was at 5:30pm when i phone retentions again to complain. he said to ignore all the out of stock emails as it definately is in stock.. but i should expect it before next monday or tuesday now!?
so who knows!? obviously not O2 |
philmots
Joined: Jul 24, 2005
Posts: 36
From: Harrogate, UK
PM |
where does it say provising failed or whatever, dont say it anywhere on mine..
im still fairly confident mine will show up tomorrow morning |
skyblumatt
Joined: Jun 18, 2005
Posts: 68
PM |
lots of angry o2 customers it seems
methinks a petition of some sorts is in order .
we can all add our name to the petition/topic and email it to the md of o2
any1 think this is a good idea?
presuming its not against forum rules? |
rickster2kuk
Joined: Jul 14, 2004
Posts: > 500
From: Southampton, UK
PM |
^ Shocking isn't it!
To be honest is doesnt suprise me with O2; their customer service has always been awful. Rang up this evening to complain that my K800i order is stuck on 'provisioning failed' and no-stock - guy said it was in stock and he'd been taking orders all day, and he would refresh my order - so he did that, and suprise, suprise 'provisoning failed' again.
The thing that annoys me, like all of you hear is O2's blatent lies and misinformation, I feel sorry for anyone who has actually been changed for the phone from O2 (fortunately mine is on a upgrade). I would rather O2 be honest and just say 'we don't expect the phone in stock till next Wednesday, or something and you will have it dispatched then'. Again its money for O2 as they are signing people up and not having to actually part with any goods at this stage.
As for ingnoring the out of stock messages, what a joke, doesn't the whole order system revolve around this, surely if the computer says it not in stock (which is tied to the warehouse) no one will get theirs, or is O2's inventory system that bad?
Im hoping something might turn up next week, customer service don't have a clue what is going on, and tbh in not in any rush to get the phone, as my k750i is fine - just would be nice to get the newer model.
The only saving grace is that surely O2 can't be stupid enough to take masses of back-orders if the phone isn't imminent - but then we are talking O2 here! |
Smithy2483
Joined: Jun 26, 2006
Posts: 22
PM |
I ordered my K800i from o2 on Wednesday 21st June, i am a new customer. So far o2 have messed me about, no confirmation email, and constantly changing the dates the mobile was meant to be instock.
So i decided to call o2 and pretend i wanted to place a new order (0870 6003009, option 3 then 1) i was told that they were in stock and i could get next day delivery.
So how come they are telling people this on the phone, but then telling me they are not in stock and i've just gotta wait!!!
Not good o2, not good at all  |
skyblumatt
Joined: Jun 18, 2005
Posts: 68
PM |
well then lets try something
http://www.esato.com/board/viewtopic.php?topic=124672
please join me on this , it may get a result, at least it will make someone take notice with a bit of luck
Btw having ordered my K800 via vodafone now what dya reckon my chances of being lucky and landed an unbranded one??? Think my odds are low on this. Looks like its DRM packager and crap menus til davinci come up with the goods. possibly a change of housing in order too 
[ This Message was edited by: skyblumatt on 2006-06-29 20:01 ] |
walesraider
Joined: Mar 10, 2006
Posts: 19
From: South Wales
PM |
B*ll*cks to O2, I've just ordered it with '3' on their direct text 1400 tariff which is currently on offer!,, much better than the O2 deal i had!......confirmation came through almost immediatly and i should be getting it saturday! |
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Posted: 2006-06-29 19:27
