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Vodafone! What a complete bunch of * |
floatlite
Joined: Jan 23, 2002
Posts: 486
From: Glasgow
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I never get abusive towards the person at the end of the phone, I never swear, but I am certainly firm, and get my point across.
I 99% of the time will ask for the call to be passed to a senior supervisor, or manager.
I am livid, due to the fact that they are asking for money (albeit a small amount) which I do not owe them, and never have owed them, in order for them to provide me a service for which I have already paid.
It is no different to your Power Company asking you for another €40 that you do no owe them or they will not give you any more electricity. Would you sit in your cold dark house and think, ahhh well, it's not the poor person at the end of the phones fault? I somehow don't think so.
My point is, I spoke VERY calmly, and politely to the person and gave them all the reference numbers for the account, and the payment references, and explained the £15 was nothing to do with me. I asked if they could tell me what the £15 for for. After explaining this to 2 people, and both of them saying they agree it's nothing to do with me, they still insist the only way for them to 'help' me was for me to pay the £15 and I would get it back as a credit 4 weeks later.
So you think I should say, "ok no problem, here's some money' What if it was £150 and not £15? still the same, it's nothing to do with the amount, it's the principle. The people in the customer service dept, should employ some common sense, and actually use their brain, everyone has one, and I am not discussing rocket science with them.
David |
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floatlite
Joined: Jan 23, 2002
Posts: 486
From: Glasgow
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..and yes I agree, many people that do call customer service depts are wrong, and try to get something for nothing, I work as an Accounts Director, I see it every day, but I do know this, if I or someone in my company is wrong, and someone calls in and talks about it, we apologise and admit it, and sort it.
One of todays worlds problems, is no one ever wants to be wrong, and "what ever the computer says is correct", evern although SomeONE had to tell the computer the wrong info in the first place.
David |
Tahir Ally
Joined: May 29, 2003
Posts: 106
From: South Africa
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The computer locked your line and not by some idiots.Any account that is in arears the system will lock them.If you speak to Vodafone,I am sure they can unlock your |
floatlite
Joined: Jan 23, 2002
Posts: 486
From: Glasgow
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Have some of the people replying to this post not actually read the thread from the beginning????
My WHOLE POINT is i called them and asked what the problem was , they told me, and I PROVED that the alleged money owed was NOTHING to do with me. They still refused to unlock the line unless i GAVE THEM MONEY which i did NOT owe them, even although they AGREED with me that it was nothing to do with me.
To be honest I am always polite to people, but after so long, on a phone call, which is costing me money, with people be STUPID, and asking me for money which is not anything to do with me, what should I say.
I don't care if a computer locks the line, the people looking at the account can see the problem, but still insist the only way to sort it is to agree with the computer, even although they know its wrong.
In my book that called being DUMB.
...and for people looking at going to Vodafone, they STILL have not unlocked it, after I have emailed them a screen shot of my internet banking payments to them, and faxing them the statements. So now I have been without my main business line since 7pm last night, even although I payed them the line rental upfront, as I have done for the last 15 years.
David |
gelfen
Joined: Nov 22, 2003
Posts: > 500
From: Melbourne, Australia
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Quote:
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On 2005-04-27 11:29:33, floatlite wrote:
...actually use their brain, everyone has one...
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i wouldn't be too sure about that if i were you
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batesie
Joined: Feb 13, 2004
Posts: > 500
From: London, UK
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unlocked yet?
[addsig] |
david1975
Joined: Apr 05, 2004
Posts: > 500
PM |
he is right why put up with stupid situations then have somone who unhelpful just isnt cricket is it when you pay you bill you pay their wages they should remember this
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fatreg
Joined: Jul 26, 2003
Posts: > 500
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i thought the customer was always right????
hee hee
fatreg
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floatlite
Joined: Jan 23, 2002
Posts: 486
From: Glasgow
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Yeah, after some, shall we say, heated discussion, the lock has been lifted, and £200 credit has been applied to my account.
Till the next time!!
LOL
david |
fatreg
Joined: Jul 26, 2003
Posts: > 500
PM |
£200 bargain!
well done ol bean!
fatreg
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david1975
Joined: Apr 05, 2004
Posts: > 500
PM |
yeah good show old chap best to keep an eye out they will do it again |
tonyh
Joined: May 27, 2005
Posts: 3
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I believe sending a letter addressed to the board of directors means it has to be discussed at a board meeting. Presumably you can then ask for a copy of the relevant minutes.
Vodafone's address:
Vodafone Ltd
Vodafone Headquarters
The Connection
Newbury
Berks
RG14 2FN
Phone: 01635 332512 |
Dragonfly_TP
Joined: Aug 11, 2004
Posts: > 500
From: Belgium
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lol @ tonyh
welcome to esato!
you just posted your first post and it is most useless too. You are almost a month too late. 
Try again 
_________________
Even if I have the faith to move mountains, but have no love, I am nothing.
[ This Message was edited by: Dragonfly_TP on 2005-05-27 15:20 ] |
DJcreamz
Joined: Jul 09, 2004
Posts: 463
From: Luton / UK
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hey at least he tried
at least his first question wasnt a question that has been arseared a 1000 times
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amnesia
Joined: Jan 15, 2004
Posts: > 500
From: Doha, London, Tokyo, Shanghai
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i'm used to it.
One I had a bill for 200 pounds.
They charged me twice.
Me being the idiot, I paid.
I then realized I paid twice for the same bill.
The said in fact I had paid nothing.
I really needed the phone and it was my first year in the UK.
So I paid another 200.
I called again, only to discover that they had a system problem and so they owed me 400 pounds.
I asked for it back and they said they could only give me credit.
Funnily enough I did get the credit but it finished in a month.....
I doubt I made that many calls.
Long story short. Switched to Pay as you talk then to Three.
I'd rather pay them the money since they give me 2000 free minutes a month.
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Posted: 2005-04-27 11:29
