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p800 soft unlock voids orange care? |
Black Cat
Joined: Oct 21, 2002
Posts: 165
From: Loughborough UK
PM |
the reason that free insurance has not been put on your account will be that you have registered as a private user. it is only available free to those who sign up and register in a business name.
they don't make them like they used to |
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Andy_P
Joined: Jun 10, 2002
Posts: > 500
From: Warwickshire
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thats not really the issue.. it's as Simon_Levi says, if you are on the HSCD tariff (whether personal or business) the website claims it should come with Orange Care included.
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Black Cat
Joined: Oct 21, 2002
Posts: 165
From: Loughborough UK
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if you look at the web address, it says plainly it is in the business section.
they don't make them like they used to |
simion_levi
Joined: Feb 20, 2003
Posts: 291
From: London, UK
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http://www.orange.co.uk/talkplans/hscsd/
There's a better link for you then. That's in the personal section, and still says it includes Orange Care.
AFAIK, I DO have orange care on my HSD tariff - i have been told by two C/S people that i do, and i have their names. However, i have also saved the hsd tariff information too, and it really does still indicate to me that Orange Care is included. |
Andy_P
Joined: Jun 10, 2002
Posts: > 500
From: Warwickshire
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Sorry, but thats not right.
protect your phone:
Every Orange High Speed Data Plan includes Orange Care†, so you can protect your phone against, loss, theft and damage.Terms apply.
This is from: http://www.orange.co.uk/talkplans/hscsd/
Accessed from the "Personal" section of the Orange website.
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Black Cat
Joined: Oct 21, 2002
Posts: 165
From: Loughborough UK
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apologies, you are right. i have just spoken to orange dealer line and you do get free care if you subscribe to the £10/month hscsd tariff. the p800 is not listed as a smartphone, so you should get the free insurance on that as well.
edit: the p800 is a smartphone after all. orange have just rung me back to say so. sorry.
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they don't make them like they used to
[ This Message was edited by: Black Cat on 2003-03-13 14:06 ] |
wapchimp
Joined: Jun 09, 2002
Posts: > 500
From: Land of the chimps
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Just though I'd add my 10p here - Unlocking your handset will NOT void your Orange Care (though may do manufacturers) - if it f**ks up your phone, thats your tough luck.
Plus if you unlock your handset & it goes faulty, Orange/Ericsson will supply you a locked handset - so you will have to Pay/have it unlocked again.
The hscsd talkplan DOES NOT have free care for P800's. It is a smartphone....which you have to pay for. 
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Nokia's new slogan: 'Lets clone our phones'
[ This Message was edited by: orangeman on 2003-03-13 15:45 ] |
simion_levi
Joined: Feb 20, 2003
Posts: 291
From: London, UK
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EDIT: posted this before I saw orangemans post. Out of interest, why orangeman, do you actually work for Orange?
Ah well, they didn't tell me that! They can phone up and tell me if they want to, but i expressly purchased the P800 from Orange on their information that the HSD tariff would include Orange Care for the phone. Thus if they want to change our contract to my detriment, by now removing Orange care from me, i'll have due cause to cancel the contract early and go find insurance somewhere else.
By that token, is the 7650 a 'smartphone' too? What makes a phone a 'smartphone'? Because if orange say something about calendar, email client, html browser - i think you'll find most current phones are smart enough to have all of those features already included, or immediately installed by most users as a java application.
[ This Message was edited by: simion_levi on 2003-03-13 15:01 ] |
wapchimp
Joined: Jun 09, 2002
Posts: > 500
From: Land of the chimps
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@simion_levi - Y do I work for Orange????? Cos it pays the mortagage
There is a prompt on the system at work that says 'This handset does not include free care' The operator is supposed to relay this to you...
7650 aint smart or clever...but all handset will be classed as smart phones soon cos they will be 3G & html browsers - PM me your number.
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Nokia's new slogan: 'Lets clone our phones'
[ This Message was edited by: orangeman on 2003-03-13 15:06 ] |
simion_levi
Joined: Feb 20, 2003
Posts: 291
From: London, UK
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No, sorry - meant why's your nick 'orangeman'?! Not why do you work for them! 
sending pm
EDIT: So i take it the P800 does not have this prompt then? Why did they ring back the member above and tell them it is a smartphone, and why do they tell Andy_P that orange care is no longer included?
[ This Message was edited by: simion_levi on 2003-03-13 15:11 ] |
Andy_P
Joined: Jun 10, 2002
Posts: > 500
From: Warwickshire
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Damn this gets even more confusing for me...
Yeah Orangeman - does the prompt come up for the p800?
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wapchimp
Joined: Jun 09, 2002
Posts: > 500
From: Land of the chimps
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Yup - I work for Orange - my user name kinda gives that away
Right, every-one stop here.
Orange do know which IMEI is registered on you account - if it is lost stolen etc they know which IMEI to bar. If it is damaged or faulty they know which IMEI to expect returned back - DO NOT send any handset back of the same model or you will be charged for the replacement. You must send back the IMEI you are registered with...or this causes big headaches for all
You can have your sim or another sim in yours/a different handset & still be covered by care - sim swapping DOES NOT invalidate care - Only if your claim falls outside of these terms you will be refused/charged for a replacement - check them in the back of your handset manual.
Orange can also see when you have sim swapped - this usually shows the IMEI number. It will also show the make or model, if the handset originated from an Orange package (ie Pay as You Go or contract)
Sim free or unlocked handset from other networks only show IMEI number.
They could see all orange customers who have used IMEI: 3501112233445566, for example - They have it all covered - believe me.
##High Speed Plan DOES NOT have free care for P800 - sorry guys I was wrong on that one - you do have to pay for it sepertly - but only £5 a month is pretty cheap considering##
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Nokia's new slogan: 'Lets clone our phones'
[ This Message was edited by: orangeman on 2003-03-13 15:48 ] |
butterguy
Joined: Jan 18, 2003
Posts: 192
From: back and forth from US to UK
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well thank you very much for the info orangeman...So everyone on the HSD plan (personal) should consider the 5 extra pounds for care...then that would make it 15 pounds a month....still not bad at all if you ask me |
dazbradbury
Joined: Nov 24, 2002
Posts: > 500
From: UK - Derby/London
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right, ok, so if i want to unlock my p800 then i have to pay off the rest of my contract, so what happens if i'm planning to change down tarrif in 4 months time? can i plan out my year?! cuz if i pay off 50 a month for the whole year i'll have to shed out loads of cash..... so what happens in this scenario?
oh and thanks for all the info orangeman..  |
Black Cat
Joined: Oct 21, 2002
Posts: 165
From: Loughborough UK
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told you she rang me back to tell me that!
they don't make them like they used to |
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Posted: 2003-03-13 13:48
