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O2 stop selling k750i (temporarily) |
Andy-rew
Joined: Jun 13, 2005
Posts: 37
PM |
Is anyone else having trouble checking the status of their online order on the website??
I received an email saying i can do it by going into "view my bill" ... and into "my order" .... but it doesn't exist! |
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Aldrew
Joined: Sep 07, 2004
Posts: 283
From: Milton Keynes, UK
PM |
@ andy-rew. yeah can't check mine, emailed customer services about it but there no good at solving it.
@everyone. just got this email from O2.
Further, I see that you have placed your order of Sony Ericsson K750i
handset on 16 June 2005. Your handset is currently out of stock.
Please note that Sony Ericsson are currently working on a fix for this
and as long as it passes O2s Testing we should receive stock in week
commencing 04 July 2005. Once this stock is available there could be a
possible delay of a further 7-10 days for delivery of the handset to the
customer.
Better not be any longer than that as my current contract is up on the 15th July. Can't be phone less. |
Ornithophobe
Joined: Jun 21, 2005
Posts: 14
PM |
@Andy-Rew
I had and still have the same, guessing its a bug in the o2 site, possibly that through not having an existing o2 number you cannot enter view my bill (note the mobile number : null in the main display area of the page) and hence cannot get to the order viewing.
[ This Message was edited by: Ornithophobe on 2005-06-21 18:21 ] |
Andy-rew
Joined: Jun 13, 2005
Posts: 37
PM |
On the website it now says up to 14 days... making it the 5th of july.
... but they're obviously lying about that too, if in their emails they're saying it could be up to the 14th july. |
ctimmy21
Joined: Jun 07, 2005
Posts: 24
PM |
Basically O2 dont know what they are doing about the phone.
Half the staff have not been informed it is not in stock and others have been informed that there is a problem but they have some in stock and others know that it is out of stock and meant to be here on the 4th july!!
But in all no one really knows the truth.
They need to put on the website "out of stock" and then email everyone who is waiting for an upgrade or wating for a new contract telling them the status of the phone and what the hell is going on. |
stephen_doc
Joined: Jun 08, 2002
Posts: 58
From: Northern Ireland
PM |
@ctimmy21
Well said. Totally agree with you there. It isn't even as if this has been over a short period of time. O2 have had ages to get their ass in gear and put "Out of stock" on their website. Instead what do they do but add a free Btooth headset. I emailed and complained bout the wait and how it was only right they sent me one. lol Worked a treat. They said they would send me it after I receive my phone.
Though judging how long the phone is taking I should have a free headset for a Xmas present
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Ornithophobe
Joined: Jun 21, 2005
Posts: 14
PM |
Update:
DHL says parcel picked up from o2.
What worries me (as ive said before) is if they are stating july 4th, will this be a bad handset thats slipped out ? (or the wrong handset entirely, *shudder*, why did I just say that, oh dear)
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ctimmy21
Joined: Jun 07, 2005
Posts: 24
PM |
@ Ornithophobe
i hope to dear god that you havnt been sent the wrong handset for your sake and i sure hope you do not have a duff one because that will jus be total torture, being able to touch and feel the phone but not be able to use it!
If you do get a decent handset and it seems to b good then there may be a glimmer of hope for the rest of us!!! |
mario2002
Joined: Feb 15, 2004
Posts: > 500
From: Jeffrey's-Bay ,South Africa
PM, WWW
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You see,they can't just say 'out of stock' because they clearly have thie handsets ! The problem is the handsets they have are faulty. They should say 'out of stock of working handsets' cum again later ;-)
This message was posted from a Nokia 7650 |
kozicka
Joined: May 04, 2005
Posts: 56
From: Warwick, United Kingdom
PM |
HAH!
Since my email yesterday I checked this morning and coincidences of coincidences it has been shipped this am!
Shame I am at work but its something to look forward to!
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Aldrew
Joined: Sep 07, 2004
Posts: 283
From: Milton Keynes, UK
PM |
After the email O2 sent me yesterday saying no stock till the 4th July. Just got my order confirmation email.
"We're pleased to inform you that your O2 order has now been dispatched."
Now I don't know what to think.......... |
dietbrand
Joined: Nov 23, 2002
Posts: 198
From: Belgium
PM |
They're just screwing with the customer's mind 
It's probably a conflict between automated and non-automated mailings (so don't get your hopes up). But there's always the chance that they got hold of the handsets earlier than expacted. |
butland
Joined: Jun 14, 2005
Posts: 6
PM |
Quote:
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On 2005-06-22 10:36:42, Aldrew wrote:
After the email O2 sent me yesterday saying no stock till the 4th July. Just got my order confirmation email.
"We're pleased to inform you that your O2 order has now been dispatched."
Now I don't know what to think..........
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Has it definitely been dispatched or has your order been passed to the warehouse for dispatch? I got the "passed to warehouse for dispatch" email ages ago and then got the "out of stock" email. |
Ornithophobe
Joined: Jun 21, 2005
Posts: 14
PM |
Arrived this morning, glanced at firmware but didnt have time to jot down any info before had to dash off to work (left it charging), but from what I remember people quoting it *doesnt* look to be a new firmware version.
If this one has the freeze on idle fault there will be hell to pay.
Wouldnt it be funny (not) if the o2 stores had returned their handset stock they had been instructed not to sell then o2online promptly shipped them all out to those complaining....
Kidding, enough paranoia, will test thoroughly when get home.
[ This Message was edited by: Ornithophobe on 2005-06-22 10:29 ] |
Aldrew
Joined: Sep 07, 2004
Posts: 283
From: Milton Keynes, UK
PM |
@ butland. The email say's it's been dispatched, even got a tracking number for DHL, although no info on there site about it yet. But then I wouldn't expect anything on there till tonight ealiest. They even put my new number on the email. I had one of those been sent to the warehouse emails when I first ordered and it's not that.
Think maybe there sending the phones out to new customers, thats me  and upgrades are going to have to wait. |
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Posted: 2005-06-21 19:11
