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SonyEricsson repair USA (RMA) - any K750 sent in? |
cam'ron
Joined: Mar 22, 2005
Posts: 11
PM |
To clarify, the parts received at the repair centre were actually ones not required to repair your phone, the were in fact K750 parts. The parts received will be used to repair other phones, but in your case there was no ETA on the specific parts required to repair your phone. It is a pain, but within the next week or two the repair centre should have sufficient buffer of parts and phones. |
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ESTOR
Joined: Apr 20, 2002
Posts: > 500
From: Singapore
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WHy people never thought of repair issues before they buy any electronics that is not officially released in your country? Not to mention the SE phones are not supposed to have international warranty to begin with. |
cam'ron
Joined: Mar 22, 2005
Posts: 11
PM |
Exactely, NA is the only place that tries to honor a universal warranty. Clearly, it can only work to a certain extent, but they TRY and make it more convenient. Obviously phones like the V802SE you are going to be SOL, but that should only come across as logical. Try getting a NA phone repiared in UK, I don't think it's going to happen. |
riffola
Joined: Jun 02, 2005
Posts: 247
From: NYC
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I bought my K750i after talking to SE USA and being assured that most of the common parts needed to fix the phone were in stock, and they would honour the warranty.
I was even told that SE USA would be selling the K750i on their site in July.
They're not doing me a favour by fixing the phone.
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AndrewSMcD
Joined: Jul 21, 2004
Posts: 4
From: Vancouver, BC
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eolivas
Same exact process with me. Faulty earpiece, sent it to SE. After it arrives there and they have it a week, I call to find out that it would be months before then can even look into it. They told me I couldn't send it overseas to have it fixed (at least as a US customer, I'm sure I could do it with a UK return address).
Local shops able to repair new phones are also unable to repair the earpiece/speaker, since SE won't let them have the parts needed. I'm really at a loss as to what I can do. |
Gigs
Joined: Jan 19, 2004
Posts: > 500
From: The planet Snibertron!
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Quote:
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On 2005-07-18 20:27:15, riffola wrote:
I bought my K750i after talking to SE USA and being assured that most of the common parts needed to fix the phone were in stock, and they would honour the warranty.
I was even told that SE USA would be selling the K750i on their site in July.
They're not doing me a favour by fixing the phone.
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Actually the fact they're going to honour your warranty IS doing you a favour. The fact they're not making you send it back to the UK already and saying "contact where you bought it" is another favour.
They certainly don't do it in other places, after all there's no international warranty they recognise. (EU wide yes... but I hadn't heard of the US becoming part of the EU  )
If you're prepared to be an early adopter you should be prepared for everything that goes along with it.
@Andrew:
There's no reason a service center wouldn't look at it in the UK as long as you can show a valid proof of purchase. It will has a warranty in the country of purchase, that can't be declined. Only thing they may do is charge you for posting it back, but you could always talk to them about that first. |
eolivas
Joined: Jul 05, 2002
Posts: 80
From: Dallas, TX
PM |
Guys,
The US SE repair center acts like a SILO, they feel they are not liable to repair a SE K750 since its not sold here.. they make it sound like they are SOLECTRON, having absolutely nothing to do with SE.. They told me, we repair phones not sold in the US on a 'best effort', which means they may take 6 months to repair a phone.. I gave up and they sent my POS back unrepaired. Now I'm sending to the UK with a friends return address. He'll send back to me in the US once repaired. End of story. Bottom line, if your phone isnt sold in the states, don't even bother! |
ESTOR
Joined: Apr 20, 2002
Posts: > 500
From: Singapore
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What the SE service centre in U.S. told you re. "best effort" is absolutely correct, and reasonable. The warranty conditions are clearly stated in the warranty document in ever SE phone.
R's Electrics in Tottenham, UK used to be able to handle warranty repairs from overseas (but with handling fees). But I think SE might have stopped using indpendent service centres.
[ This Message was edited by: ESTOR on 2005-07-22 22:00 ] |
ajsimeon
Joined: Jul 17, 2005
Posts: 44
PM |
I live right by the service center and was just wondering if i should bring in my k750 converted to the w800 since my joystick is being stupid. Will they fix it for a charge since opening up the k750 voids the warranty or will they not fix it at all because I did that? |
ajsimeon
Joined: Jul 17, 2005
Posts: 44
PM |
hmmm...actually I lied...i'm not sure if I live by the service center because somebody told me it isn't where i thought it was. Anyone know the address to where they sent it? Thanks |
Residentevil
Joined: Feb 29, 2004
Posts: > 500
From: Raccoon City, USA
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LOng time ago I sent my P900 in for repair. After everything was set and done it was 3 month later until I had it back. But only after I sicked the BBB on them. The problem is SE hires out the repair to an outfit that does many repairs/stuff for different companies. So they are not really in control what is going on and have no clue about the real status of something. It is sad very sad. So you better have a backup phone and lots of patience.
Tough times don't last, tough people do!
Free Tibet |
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Posted: 2005-07-17 02:50
