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SonyEricsson repair USA (RMA) - any K750 sent in? |
eolivas
Joined: Jul 05, 2002
Posts: 80
From: Dallas, TX
PM |
I sent my K750 in for repair here in the U.S.. It's been almost 3 weeks and they still have not repaired it. The problem was that it got stuck on 'SEARCHING' for network.
My question to all is, has ANYONE else sent a K750 in for repair in the U.S? The reps at SE tell me that since this phone is not sold in the states, they repair them on a best effort attempt.. so NO ETA can be given? Please help, any comments?
thanks..
ps> I have been EXTREMELY dissapointed with SE repair as well as the POS K750.. what horid quality |
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riffola
Joined: Jun 02, 2005
Posts: 247
From: NYC
PM |
Yeah I sent mine in last week, they're still waiting for parts to fix it.
Mine had a fault earpiece, the lil speaker jarred during calls.
Also the RMA number initially issued somehow didn't get registered in their database and thus they had to issue a new one for me.
_________________
K750i R1L002 EU_2 R6A on 2834/30 R2A purchased on 13-6-2005.
[ This Message was edited by: riffola on 2005-07-08 19:30 ] |
eolivas
Joined: Jul 05, 2002
Posts: 80
From: Dallas, TX
PM |
@riffola,
Thanks.. So you sent it in to the North Carolina service center I take it. Did they give you any indication on an ETA? I had a 1 hour call with a supervisor yesterday argueing because they told me that it can take a VERY long time, possibly months to repair. I was livid! I told them that if that was the case, they should of instructed me to send it to you european service center.. they said this was all they could do... can't even provide status, only 'WIP' work in progress.. I'm so pissed.. been without the K750 for almost a month now.
Let me know when you get yours back or your experience please.. I'll do the same. |
Tomaso
Joined: Apr 04, 2004
Posts: 48
PM |
eolivas,
Upon speaking to the SE customer service department for about 5 minutes I decided it was in my best interest not to let my k750i go anywhere near those guys.
I wish you two the best of luck!
Tomaso |
EastCoastStar
Joined: Dec 07, 2003
Posts: > 500
From: orlando fl US
PM |
@eolivas i see you live close to me. as you know we have NO close service centers, NC is the closest one. they take people who walk in before they take people who send theirs in. the centeres in usa slack off alot. |
riffola
Joined: Jun 02, 2005
Posts: 247
From: NYC
PM |
@eolivas
Same problem here, they received mine on Friday, but today they said they only received it day before yesterday, yeah right I have Fedex proof of signature showing they received it on Friday at 9:30 AM.
The problem is SE USA's call center is in Canada, and Solectron USA Inc, the service center is in NC, and they refuse to give me a number for Solectron to call in and ask what's going on with my phone directly.
I'm rather annoyed that such an expensive phone has firmware and hardware issues, and over and above that the local service centers are not very helpful.
I'll keep you updated with my progress in this thread.
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eolivas
Joined: Jul 05, 2002
Posts: 80
From: Dallas, TX
PM |
Well, my phone was recieved on June 16th and here I am July 9th and still no change, only 'WIP'. I spoke with a supervisor again and she told me that there is absolutley nothing they can do.. so I asked what should I do, keep waiting for months? Finally, she said if this goes into the 2 months wait period that I can 'REQUEST' they look into it and they 'MIGHT' be able to find something out.
One thing, she did say they could send the phone back now.. how odd, THAT they can do immediately!
Let's keep this thread going with progress...
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riffola
Joined: Jun 02, 2005
Posts: 247
From: NYC
PM |
If they drag it beyond two weeks, I am going to request them to write off the phone as a lemon and send me a new one. I am not going to wait for months because they don't yet feel like releasing the phone in the USA.
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cam'ron
Joined: Mar 22, 2005
Posts: 11
PM |
good luck with that. you wont get a replacement. the phone is not native to NA and there can be a lack of buffer because of this. if you know someone in uk/europe, that is the quickest way by far to get your phone fixed. if its a software issue, thats no biggie, but hardware might not necessarily be available. the process for repair is at least 3/4 wks for a hardware issue! |
eolivas
Joined: Jul 05, 2002
Posts: 80
From: Dallas, TX
PM |
7/11 status:
Still --> WIP <--
K750i recieved on 6/16
Almost a month and no update, no phone, no nada.
Hope you all have better luck with the North American SE repair center DUDS than I am.
Come Friday, I'm calling and going to give them a massive ear full if my status doesn't change. |
cam'ron
Joined: Mar 22, 2005
Posts: 11
PM |
The K750 is not native to NA, the parts are not readily available, there is nothing you can do to speed up the process. It isn't their fault you purchased a phone from another continent and can't get it repaired. As I said before, the quickest thing to do is ship in to a Euro repair centre and have listed a friends address over there to have it sent back to. |
riffola
Joined: Jun 02, 2005
Posts: 247
From: NYC
PM |
I called in today, the rep said my phone is "scheduled to be sent back no later than the 18th". Which begs the question, 18th of which month and year? May 2006?
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eolivas
Joined: Jul 05, 2002
Posts: 80
From: Dallas, TX
PM |
Just got off the phone and I asked for my K750i to be returned. The A55H0LE supervisor said that he suspects the phone will take another 2 to 3 months for repair. He said the SOLECTRON staff has no parts and NO trained techs to work on K750i's. He said that they have not sent back ANY K750i's repaired ever.
to end this, I asked for it back so I'll send it off to Europe next for repair.
WHAT BULLSH1T !!!
SE// NA REPAIR ====> KISS MY A55!!! |
punkserb
Joined: Aug 05, 2002
Posts: 386
From: Chicago
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exactly. next time just ask to ship it off the UK reapir center. that is what i plan to do when mine breaks.
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eolivas
Joined: Jul 05, 2002
Posts: 80
From: Dallas, TX
PM |
okay, my phone is being sent back now. For you all who were expecting parts this week, you were correct.. they arrived TODAY. HOWEVER, the supervisor told me that the parts which arrived were INCORRECT so there was no reason to keep my phone. It would not be repaired any time soon, possibly another month. He said that this error in shipment was going to impact many K750's in the repair facility.
I hope everyone with K750's in the NC repair center have better luck than I. I'm going to ship to the UK and hope for better results!
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Posted: 2005-07-08 20:21
