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K750i - Time to get Watchdog (consumer protection group) involved. |
mvinodkuumarr
Joined: Jun 18, 2005
Posts: 86
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Agreed that they shouldn't have released the model that hurry
But, as its already happen and even we (consumers) in a bit hurry to grab as it just launched. should be in deed to wait as they said they r in process of settling up the issues with new software..
So lets be positive and wait for next 10 to 20 days ...
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david1975
Joined: Apr 05, 2004
Posts: > 500
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exactly you should wait a bit then the probems would be solved |
keld
Joined: Jun 27, 2005
Posts: 4
From: Merseyside, UK
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I just dont get how people think that just because they are discussing problems with a product they have bought, that they are "SE Bashing" or whining that their "toys dont work".
1) it is not a toy
2) if you pay for something, there should be no reason why it doesnt do what it says on the tin
3) if anybody reads any of my posts, I have always stated how much I like the phone and am very happy with it WHEN IT WORKS.
Sure I think some people are being a bit extreme. But the more people put up with dodgy products, the more it will happen.
And to say that companies have no choice because of competition and the state of the market etc is a bit silly too.
If you sell people dodgy gear, they will just end up going else where anyway, which is even worse than if the company took a little longer to iron out the problems before release.
And for the record, I didnt come on here to bitch or moan ... just to say how much - as a regular nokia user - I like this new phone, but to simply say that I too was having problems. Mainly in the hope that somebody may have known a solution to my problem. |
bob donut
Joined: Jun 28, 2005
Posts: 4
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Got some good points there people.
End of the day - if you buy a car and the brakes suddenly stop working - your gonna get hurt - and that manufacturer is gonna get sued up to there eyeballs.
If I buy a phone and talking to my largest client and it freezes - I just lose a 50k contract... what no recourse?
It's not on whatever you say or however much you'd like to justify it. If it doesn't work as advertised - its misleading and surely you can expect compensation?
Anyway that's my 10p's worth... I'm off for a week now - and can't take my phone abroad because it freezes every 30 seconds, and I can't swap it becasue it's next day delivery and I'm off at 06:15.
Uncontactable in a foreign country - just what I wanted when I bought this buggy collection of microchips and plastic.
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numb
Joined: Feb 07, 2005
Posts: > 500
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#keld
I wasnt refering to you or anyone else specifically, and your absolutely right, people should not accept poor products. The point was exactly, dont be in such a hurry, dont buy the products unless you are willing to accept these problems in the beginning. Because the fact of it is, that most electronic products released today have poorer qualitytesting than before, and it wont get any better untill customers stop buying products that have not been through enough qualitytesting. But it is a fact that people do, people are impatient to get these products, people are pushing on the manufacturers to release them quickly and to release more models, and competition are tougher than ever before. Products today are also alot more advanced than before and therefore the risk of bugs are higher, theres alot more that can go wrong.
I dont understand why it allways comes as a hughe surprise that there are initial bugs everytime a new model is launched, most people here have had more than one phone, most people here have experienced bugs on these phones, regardles of brand, and yet everybody rush to get the latest and greatest, and "everybody" are truly surprised when the latest and greates have some bugs that needs to be fixed.
Im not trying to defend S//E, Im only trying to point out, that we can choose to be the first to get the latest and greatest and accept these initial bugs, or we can choose to not buy the product untill we are sure there are no bugs left. If most customers allways chose the latter, you would in time see a more dedicated qualitytesting from manufacturers. Its our behaviour as customers that dictates the market. Problem is we customers generally dont act as we preach, myself included.
#bob donut
I fully and 100% honestly do understand and agree on your griefs about the misfunctioning of the phone and also the possible consequences.
However one could perhaps say that if one were in a position negotiating hughe financial contracts, one should not let the outcome rely on simple electronics that we know from experience are prudent to fail when we least want them to, atleast not without some kind of recovery/disasterplan (perhaps just a backupphone)
[ This Message was edited by: numb on 2005-06-28 17:22 ] |
zubnut
Joined: Jun 30, 2004
Posts: 23
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It'd be interesting to know of all those who have had problems with the phone crashing etc as to what memory card they are using? Is it the pack-in one or have people been used different ones and still getting crashes?
I only ask as I haven't used the pack-in one at all since I got the phone about a month ago now (using a 1gb card), and I have not had any crashes at all...
Has anyone asked sony-ericsson if it could be that?
Anyway, just a thought.
I have not bothered to upgrade the fw having decided to wait (if it ain't broke don't fix it etc) and see what other problems arose - glad i didnt, now that the video bitrate has been slaughtered. |
numb
Joined: Feb 07, 2005
Posts: > 500
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I used only the memorycard that came with the phone and had no problems of any kind with the old firmware, still I updated thinking something had been improved, now I whish I didnt have.
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NotoriousZIG
Joined: Nov 08, 2002
Posts: 71
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Ive sent two k750i's back and on my third one now.... this one crashes just as much. It now resides in my desk drawer rather than my pocket as at times it is almost unusable. I've noticed that my k750i has serious problems pairing with my moto v620 via bluetooth with the new firmware- it freezes and then you cant switch it off (that trick where you hold down off for a long time doesnt work) so you have no choice but to get the battery out. Dont get me wrong- I reckon it does churn out some nice pictures and has a pretty and practical UI but as a phone my v620 outperforms the k750i in the phone functions department and has never gone wild. The moto's far superior call, build and audio qualities have made it my primary phone. How I regret getting the k750i! Im a little disappointed with SE. They only bring out one new phone in this class every year and when it comes its riddled with problems! Oh well I guess I have to wait for the new firmware. |
REO
Joined: Nov 21, 2004
Posts: > 500
From: U.S.A.
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@ Numb
Are you an SE employee? You definitely advocate for them well.
If I'm not mistaken, you were the first to post pics before the phone was ever released.
I believed you or someone else, made mention of you being a tester.
Hmmmmm........
Either way, what's important here, is that the same way we all help each other here, we can also express dissatisfaction. Why call it moaning or complaining?
These phones are not cheap, the reality is, SE needs to get their act together. I convereted from Nokia many years ago.
The thing that Initially attracted me, was SE's UI. The menus were, and are definitely better than all others in my opinion. The one thing that I will agree with Numb, is the frenzy to get SE phones upon launch.
Never the less, not an excuse for SE to be so careless.
I've been a part of Corporate America for years. When this type of slopiness occurs, heads start rolling. In other words, sepeartion of employment takes place in many levels. I wonder what SE's board room is like when they screw up at this level. Maybe it's not an issue, it all depends on who is at the helm and the level of passion around customer satisfaction.
As customers we have a right to express, those who are happy and have no issues, do not make light of those who are going through the pains of malfunctioning products.
_________________
Owner of S710 and T616
"There is no trying, you either do it or you don't".
[ This Message was edited by: REO on 2005-06-29 02:27 ] |
Gigs
Joined: Jan 19, 2004
Posts: > 500
From: The planet Snibertron!
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Reo:
To be honest calling for a consumer watchdog when not everyone is having probelms is something I would consider moaning IMO.
Not saying the K750i is perfect, hell the threads go to show that a number of people HERE are having issues, but then the threads also show that alot aren't. So you have to wonder how big the issues actually are.
Issues do appear alot more concentrated here because this is an  forum.
Buggy firmware, well aren't alone in that at all, but they do seem to produce the best buggiest software out there. But at least it looks like they're trying to resolve it in a fairly timely manner.
Maybe their test units didn't freeze, and it only happened out in the wild, if you do any sort of work with computers you'll know how troublesome intermitant problems are to track down. I just finished a rebuild on a customers laptop 2 days ago only to have it completely die yesterday through no rhyme or reason at all.
We have a similar TV show here called Fair Go, a friend was telling me about the program they did on cell phones. People were upset and demanding replacements and warranty because *gasp* manufacturers weren't fixing at their own cost Liquid and Impact damaged phones. I'd call that complaining and whining.
Besides in the end what would anything do, tell to make a firmware update asap? Something tells me they would be already.
If it doesn't suit, get the dealer to refund the money, buy something else or be patient and it'll get sorted out. You don't need to be an employee of to realise that.
On re-reading numbs post he's also talking about how people jump on the bashing band wagon when threads liek this appear and they just get out of hand. Heck, if it hadn't of come out we'd have numerous "When is the K750i coming out" threads and "Sony Ericsson are so behind everyone they can't release models" threads.
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baconnugget
Joined: Jun 08, 2005
Posts: 429
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Recieved mine off o2 works fine with original firmware updated n it works even better apart from th video but that crap quailty 2 start wiv!
This message was posted from a K750 |
jalou1995
Joined: Jun 17, 2005
Posts: 2
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its a pity..........
now i'm hesitating in buying one....
se should solve these issues.......
coz they might lose a potential buyer like me.....
we consumers want value for our money right guys........
and its hard earned money......
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Ludwig
Joined: Sep 03, 2003
Posts: 195
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No problem so far with my k750!
It has frozen a few times, but that has happened so few times its not worth discussion(first week I got some).
Though the mp3 sometimes make a strange noice changing/playing songs, but not so much that I would have to return it.
If you dont enjoy it place it on your collection shelf and pick another SE while you wait for firmware upgrade?:p
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Ericssonkid
Joined: Aug 04, 2003
Posts: 180
From: U.K.
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Quote:
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On 2005-06-28 14:22:39, Ibinco wrote:
Mine is fine except it cant pair with nokia devices...lol
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LMAO! Not all bad then |
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Posted: 2005-06-28 17:31
