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UK People - how about a bit of consumer action? |
Scoota
Joined: Feb 04, 2002
Posts: 249
From: Netherlands
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Lets make it a global action plan... If we all attack the same part of SE, it will have impact
This post was posted from a T68 |
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duncanb99
Joined: Apr 30, 2002
Posts: 137
From: South London
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Yeah, Globalise Resistance!! |
Andy.
Joined: Apr 27, 2002
Posts: > 500
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POWER TO THE PEOPLE!!!!!! |
JohnM
Joined: Jan 06, 2002
Posts: > 500
From: Burton-on-Trent , UK
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So no ideas on when the upgrade will be in uk service centres?
This post was posted from a Nokia |
Scoota
Joined: Feb 04, 2002
Posts: 249
From: Netherlands
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does anyone has the email adress of the director of SE? lets mailbomb him till the software is online:)
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pinolo77
Joined: Jan 17, 2002
Posts: 390
From: Lugaggia, Switzerland
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Remember these phones have the same name and therefore should be the same inside!Differences in hardware can exist BUT,as SE SPONTANEOUSLY PROMISED,THEY WILL BE THE SAME.But again,SE only wrote it on the last small page on the site and changed the date without any further explanation about what sort of problems they encountered.It is normal that,under those circumstances,customers get angry!
This post was posted from a T68 |
Devilman
Joined: Feb 25, 2002
Posts: 30
PM |
Maybe this will help your/our cause.
http://www.ericsson.com/press/20010321-0038.html
I think the point about taking this to watchdog is good and ture. But who is going to lead us, and also the point about taking your phone back to were you bought it from is also true, "IT DOES NOT DO WHAT IT SAYS ON THE BOX" so there for by law they must change it or give us our money back.
Your comments please....
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rdlc
Joined: Dec 21, 2001
Posts: 90
From: uk
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Where on the box of the T68m does it say its mms supportive, unfortunetly there not doing anything ilegal. They told us it would be but didnt put anything to paper. If any1 has e-mail's or letters from SE sayin that it will be done by a certain date then it shud be and id get in touch with them either asking for a replacement T68i or the software.
Sum1 put a link on here 4 a SE e-mail address page I dont know how u do it. Then every1 will bombard them with e-mails. Even if they only say 'SORT OUT THE T68M SOFTWARE'. |
StoneRoses
Joined: Mar 05, 2002
Posts: 103
From: Thailand
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Before the launch of new SonyEricsson.com website Ericsson.com have publish an article about MMS they use T68m as the MMS demonstration in that article. They stated that they will release the upgrade software for T68m to make it MMS capable once the MMS was supported by the operator. |
kolhatkar
Joined: Mar 13, 2002
Posts: 45
From: London, England
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I can see people's point of view with respect to the upgrade being released, but this does not make the phone unfit for purpose.
As a someone who is 3 months from being called to the English Bar and a part-time mobile phone salesperson, here is my take on matters.
FIT FOR PURPOSE
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If you bought a T68m, regardless of whether you were promised a T68i upgrade - the law will deem fitness for purpose based on the product you were sold. Everyone's t68m is probably fit for the purpose they bought it for.
So their is probably no remedy on this basis.
CONDITIONS AND WARRANTIES
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When a representation is made to you, such as "the t68i upgrade will be available in week 21" the law deems it either a condition or warranty. (For completeness, there are intermediate terms, but we will ignore them here).
A representation is a condition if it goes to the heart of the contract. Now, whilst most of you will argue that this representation went to the heart of the contract, its unlikely, based on case law that a court will find this so.
This representation is more likely to be deemed a warranty, it was a term made in the course of dealings and unlikely to be deemed as inducing the contract.
The main difference is that where a condition is broken, you can repudiate (end) the contract, whereas a breach of warranty only attracts damages (money).
The amount of damages that you would receive for not having mms would be nominal.
Remember too, when you buy a phone from a retailer with a contract or as a prepay, there are actually two contracts being performed, one for the phone and one with the network. Breaches on one, will not affect the other. Even if you managed to repudiate the phone contract, you would still be liable for your commitment with your network.
The bottom line is that you are unlikely to get much from your retailer. I know that my employer is now offering t68i upgrades and so will simply send your phone to the local service centre.
Caveat: This information does not purport to be exhaustive and is purely my legal opinion. No liability will acrue on my part for your reliance on it. Further, this is my statement on the law as it stands in England and Wales only.
Ish |
Devilman
Joined: Feb 25, 2002
Posts: 30
PM |
To Late i've taken it there !!!!
Dear
Thank you for contacting Sony Ericsson.
Regarding your enquiry, the upgrade for the T68 is still awaiting approval
for the UK. The release date of week 21 has been disclosed awaiting this
approval.
It is not in Sony Ericsson or our customers interest to release a software
upgrade when it has not met the specifications required.
We apologise for the delay, and hope to have this upgrade available as soon
as possible
Thanks you for you patience
Please contact us again if we can be of further assistance and visit our
website at www.sonyericssonmobile.com for more information and support on
our products.
Best regards,
Richard Campbell
Customer support Department
Sony Ericsson Mobile Communications
*Tel:- +44 (0)8705 237237
*Fax:-+44 (0)845 300 2438/9
*E-mail:- questions.gb@support.sonyericsson.com
-----Original Message-----
Sent: 22 May 2002 20:10
To: questions.gb@support.sonyericsson.com
Subject: Contact form CWS
Product: T68
Opinion: I would like to send my phone back to Sony
Ericsson for a change to the t68i model.
1, Reasons; I bought this phone on the understanding that I
would be able to use the MMS features as it states on your website
(http://www.ericsson.com/press/20010321-0038.html) only to find out that it
doesn?t as yet.
2, Then from your website (http://www.sonyericsson.com) it
states that an upgrade will be available in week21. It is now week21 and
when I phone your support team, only to find out that ?they don?t know when
it will be realised?
Am not sure if you know this or not but this type of
misinformation is against the law in the UK.
Please can you phone me to advise.
All it takes is one decision A lot of guts, a little vision to wave Your worries, and cares goodbye |
badger
Joined: Mar 06, 2002
Posts: 169
From: London UK
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In the words of Alan Partridge, "I think they've got bigger fish to fry!". |
vegetaleb
Joined: May 03, 2002
Posts: > 500
From: Lebanon
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Hehehe!
It's the first time SE answers politly to us,if we trust this email,the upgrade is here but our regional SE are taking their time convincing networks for MMS,hope we will not have to wait that MMS is supported by networks before having the upgrade,it could take monthes
Prince Vegeta,prince of all sayans  Administrator in Dailymobile |
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Posted: 2002-05-21 18:35
