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UK People - how about a bit of consumer action? |
duncanb99
Joined: Apr 30, 2002
Posts: 137
From: South London
PM |
All UK users,
I don't know whats really going on here but I am getting a bit pissed off really. Whether or not "the update" comes out this week, next week or last week, I think SE have been treating their customers like idiots.
Therefore I decided to send a message to BBC Watchdog. It may not do anything to speed up the arrival of the upgrade but it will send a message to SE that they can't treat their customers like shit. Lets hope Nicky "Lots to get through" Campbell will sort them out.
So please go to this site and write down your thoughts on SE:
http://www.bbc.co.uk/watchdog/contact/computers.shtml
Dunc |
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nic0
Joined: May 21, 2002
Posts: 7
PM |
Quote:
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On 2002-05-21 16:20, duncanb99 wrote:
Therefore I decided to send a message to BBC Watchdog. It may not do anything to speed up the arrival of the upgrade but it will send a message to SE that they can't treat their customers like shit. Lets hope Nicky "Lots to get through" Campbell will sort them out.
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Much as I believe in the spirit of consumer action, I am not sure what to complain about. The phone works, there have been regular updates since it's release and that's about it.
The worst I could come up with is: "They promised a bunch of features due in this next software release and it's a week late!" (they even told everyone it would be a week late in the FAQ)
Remember, most of the confusion here and on other bbs are due to other users' FUD: rumours, speculation and that's about it!
What did you write in your letter? I'd be interested to know! |
duncanb99
Joined: Apr 30, 2002
Posts: 137
From: South London
PM |
Nic0,
yes you are basically correct. I haven't got an exact copy of letter (idiot!) but the general arguments went like this:
1) SE say the software is not ready
2) However T68i has been out nearly a month
3) T68m = T68i but with different software
4) Why, then, isn't software ready?
5) Why, then, is the T68i more expensive than T68m
6) Why is it being released at different times in different markets.
It probably won't achieve much but I needed to vent... |
barkythedog
Joined: Mar 25, 2002
Posts: 206
From: Oxford, UK
PM |
I'm up for giving them some shit remember i bought an mca-20 on the strength of what SE said and all ive got now is £129.99 piece of plastic gathering dust because i cant use it because they again have not released the upgrade
Woof Woof, Never Underestimate The Power Of The Dog |
nic0
Joined: May 21, 2002
Posts: 7
PM |
It's fair enough. Granted, the rumours and nonsense being posted all over the net are so frustrating it's enough for me to direct some of this towards a post to Watchdog!
I think one of the more powerful points is that the T68 was sold on the basis of features that are still not implemented. I also think that SE are responsible for some of the rumours, and the SP are even worse! They are ALL responsible - but they are also partly under Ericsson's control. The fact is: there should be rumour control like any other company and they should be educating their call center staff not to bullshit around and say things like "week 24" or "end of the week" when they haven't truly got a clue: it's merely a ruse to get the caller off the line and the operator onto a new caller!
Bah! Can you feel my anger? 
[ This Message was edited by: nic0 on 2002-05-21 15:52 ] |
vegetaleb
Joined: May 03, 2002
Posts: > 500
From: Lebanon
PM |
The faq has to say now week 24
And in week 24 it will say week 28
week 28 to 32
to year 2003 to 2004....
Prince Vegeta,prince of all sayans  Administrator in Dailymobile |
duncanb99
Joined: Apr 30, 2002
Posts: 137
From: South London
PM |
"I think one of the more powerful points is that the T68 was sold on the basis of features that are still not implemented. "
Yeah, exactly. SE may be staying within the letter of the law with their actions, but they are straying pretty close to being outside the spirit of the law.
I bought this phone on the strength of those features and 7-8 months later I still do not have them. I mean would people accept that for most other products? I normally change my phone every 12 months, so at this rate I may get 3 months use out of my new features. Great!
[ This Message was edited by: duncanb99 on 2002-05-21 15:57 ] |
Fingers
Joined: Jan 29, 2002
Posts: 468
From: New Zealand
PM |
I think it's also the fact that they won't give us a straight answer, they're either stalling or they've got really bad communication within the company. |
Eamonn
Joined: Nov 30, 2001
Posts: > 500
PM |
well if a bitch cpmplaining about Sainsburys making their toilet tissue smaller made it on TV, this should!!!
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dw123
Joined: Mar 25, 2002
Posts: 76
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I agree, I had also intended to complain to Watchdog, the upgrade is not "a week late" it has been promised and delayed for months, the t68 was sold on the promise of mms, picture phone book etc. It was only when ScumEricsson realised they could make more money by releasing a "new" phone in the T68i, and then postponing postponing postponing the upgrade promised . There are many people who already have had the upgrade on the t68m because they have friends at ScumEricsson, the upgrade WORKS, that we know for sure.
UK consumer law says a product must be fit for the purpose for which it was purchased, I purchased my T68 to use with mms, on June 1 my Network will implement mms, at that time ScumEricsson has broken the Sale of Goods Act.
So I do believe Watchdog should be advised and should take action. |
Linkinpark17UK
Joined: Jan 27, 2002
Posts: 372
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Aren't there certain countries where people die for piss poor after sales service?
Unfortuatley its not this one,
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duncanb99
Joined: Apr 30, 2002
Posts: 137
From: South London
PM |
"There are many people who already have had the upgrade on the t68m because they have friends at ScumEricsson, the upgrade WORKS, that we know for sure. "
Again - good point. These people have had the T68ms upgraded some time ago. If there was an issue with the conversion they should have fixed it by now.
BTW has anyone been able to check the FAQ? What does it say now? (Mine still says week 21 but I suspect it is cached version of the page).
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mrNoodles
Joined: Feb 28, 2002
Posts: > 500
From: Sweden
PM |
Can agree, they are treating us like, the customers, like we where completely "left behind"...
The  Customer Support is real bad
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Raptor
Joined: Dec 11, 2001
Posts: 241
From: Oslo, Norway
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Yes, and Week 21 isnt over yet, so TAKE it EASY!!
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duncanb99
Joined: Apr 30, 2002
Posts: 137
From: South London
PM |
Hmmm,
I am contemplating going to Carphone Warehouse and demanding they replace my T68m with a T68i. My reasoning would be:
1) Phone sold on the basis of MMS, picture phonebook etc..
2) 7 months later update not available
and most important
3) No official word on when it will come out (it WON'T be week 21 - not in the UK)
If they can't show an official document that says when it will be out I don't see how they can refuse an exchange.
Dunc |
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Posted: 2002-05-21 16:20
