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major GPRS problems |
Dj Boyi
Joined: Oct 05, 2002
Posts: > 500
From: Liberty City
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I've had major GPRS problems since xmas but its not too bad at the mo(but now i've said that i probly will)and it still aint as reliable as it was when i first had the access pack last october and regarding Orange upgrading to 3g,they aint gonna go around telling everyone,are they! :-)
This message was posted from a T68i |
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Chaser81
Joined: Jun 24, 2002
Posts: 334
From: Co. Armagh, NI
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After two weeks without GPRS, it has suddenly just kicked in and started working again, so I take it whatever network problem it was, Orange have sorted it.
On the plus side, I just phoned Orange customer services to enquire about some compensation for the two weeks I havent been able to use it and the lady I spoke to credited £20 back onto my account, no questions asked!! Thats pretty sweet, huh? |
CPWGooner
Joined: Jun 06, 2002
Posts: 73
From: Milton Keynes, UK
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Mine still isnt working and im getting a little bit pissed off. Every time I call them they fob me off saying there is nothing they can do and I have to wait until technical support call me. I logged the problem 7 days ago and was told it would take 72 hrs for them to call me.
If I wanted a phone for just calls and sms I would of got a Nokia 3310, i know its not the P800's fault but Im considering going to 3G instead and ditching my P800. |
dss202529
Joined: May 18, 2003
Posts: 14
PM |
"Mine still isnt working and im getting a little bit pissed off. Every time I call them they fob me off saying there is nothing they can do and I have to wait until technical support call me"
The question has to be : What do you expect Customer Services to say?
"Yes sir, If you just hang on for a minute, I'll get my toolkit and pop down to you local GPRS node or HLR or transmitter and fix it for you"
It could be any of those things which is not working.
You'll just have to wait until someone does sort the problem out.
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nigelot1
Joined: Aug 27, 2002
Posts: 216
From: UK
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6 th day without GPRS on Wirral, Meseyside CH |
CPWGooner
Joined: Jun 06, 2002
Posts: 73
From: Milton Keynes, UK
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Quote:
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On 2003-06-16 10:05:21, dss202529 wrote:
"Mine still isnt working and im getting a little bit pissed off. Every time I call them they fob me off saying there is nothing they can do and I have to wait until technical support call me"
The question has to be : What do you expect Customer Services to say?
"Yes sir, If you just hang on for a minute, I'll get my toolkit and pop down to you local GPRS node or HLR or transmitter and fix it for you"
It could be any of those things which is not working.
You'll just have to wait until someone does sort the problem out.
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I dont see anybody going out of there way to help thats all, why dont they admit there is a problem. They could say, sorry sir, Ill give technical support a call and find out roughly how long they think it will be.
I would never expect my customers to "just have to wait", what kind of service is that?
1 P800, 3 stylus, 2 headphones, a memory stick and a shitty case |
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Posted: 2003-06-14 23:11
