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Gutted, my screen cracked!! |
dave_uk
Joined: Mar 06, 2003
Posts: > 500
From: London, UK
PM |
The P800 is not classified as a smartphone for insurance purposes with Orange Care. The cover applies to it in just the same way it would any other phone. As of March 1st, all upgrading Orange customers who previously had 12 months free inclusive Care, have it no more. Much the same as Care is not included for new customers subscribing after October 1st.
No, they are not breaking the law. Please, be serious, stupid as some of their CSRs may be, do you not think that their legal department ight just have that covered. Care was never a contractual right - Orange giveth and now they taketh away.
However, Orange often give you the option to take 'Emergency Care' for a one-off premium of £30 and a 12-month subscription to Care, even after you have reported damage. Definitely worthwhile if it's a P800, obviously!
Good luck with your respective claims, parvski and evoke, but knowing Orange, I'd rather you than me!
Dave 
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evoke
Joined: Mar 05, 2002
Posts: > 500
PM |
@dave_uk i'm not claiming all i was concerned about is wether or not i was covered.. tbh from all the responses so far im still not sure what everyone is talking about.
as far as im concerned i have taken out insurance in good faith and have a certificate so if i need to claim then they cant argue with me
[addsig] |
Kuma
Joined: Apr 28, 2003
Posts: 33
From: London
PM |
According to the bloke I spoke to lastnight the P800 is not covered cos it is a smartphone.
But All I want is a new phone for free, but I am cheesed with Orange cos they did not make it clear about the insurance (or lack of).
[ This Message was edited by: Kuma on 2003-05-04 20:17 ] |
dave_uk
Joined: Mar 06, 2003
Posts: > 500
From: London, UK
PM |
@evoke
Don't get me wrong, mate, I didn't think you were - was just trying to give ppl accurate info to help, and to prevent ppl being fobbed off by Orange, as they have been doing for years!
If they sold you Care on a P800 specifically, and not just that it carried over from an upgrade, I'm sure you're covered and they'll replace it. If not, seems you've got a pretty good case.
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Kuma
Joined: Apr 28, 2003
Posts: 33
From: London
PM |
I managed to get my money back !!! (well some of it)
I spent maybe 3 hours on the phone, bouncing from one "helpful" person to the next, I even got cut off a couple of times too
Basically I was meant to pay £85 + vat (makes it £100) for emergency insurance and then paying the monthly £3 (I think it is).
I managed to finally get through to an understanding person and I explained my situation to them again and explained to them that I pay a small fortune and that other companies would love my business and it is not as if we don't have a choice...and they finally agreed to give me back £50
I reluctantly accepted, I was happy to get that cos I could not be bothered arguing anymore.
K. |
asif20
Joined: Jan 07, 2002
Posts: 137
From: UK
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ok guys about orange insurance for the P800, i pay 5 pounds a month, 2 weeks ago while i was in pakistan i lost my fone, I Immediately foned orange who had a replacment for me by the time i got back to england, so u are covered by orange care |
evoke
Joined: Mar 05, 2002
Posts: > 500
PM |
Quote:
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On 2003-05-05 03:13, dave_uk wrote:
@evoke
Don't get me wrong, mate, I didn't think you were - was just trying to give ppl accurate info to help, and to prevent ppl being fobbed off by Orange, as they have been doing for years!
If they sold you Care on a P800 specifically, and not just that it carried over from an upgrade, I'm sure you're covered and they'll replace it. If not, seems you've got a pretty good case.
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Quote:
| @dave_uk i'm not claiming. all i was concerned about is wether or not i was covered.. tbh from all the responses so far im still not sure what everyone is talking about.
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lol no u read my post wrong as i missed a full stop. i meant to say im not claiming on insurance at the moment 
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Guru4u
I don't know all the answers but Guru does!
[ This Message was edited by: evoke on 2003-05-06 17:59 ] |
mannequin
Joined: Apr 17, 2003
Posts: 60
From: london
PM |
y dont u just take out the insurance now and tell them ur screen broke few days after? |
searley
Joined: May 13, 2003
Posts: 81
PM |
When i upgraded with orange they stated that it is not covered by the 'free care' but as i had been with them for many years i could buy care for £2.50 a month.. i said yes please..
The phone arrived the following day and all was ok..
about a month later the phone has gone wrong, orange say it is dead .. guess what.. the gits say i have no insurance, who ever put the insurance on my account took it off the same day!
i am now in a battle with them stating that insurance was not canceled with my permission and that i should not suffer from an error at their end.. but do they listen?? NO..
the are offering emergency insurance at £100, i have told them to stuff it, and that i am going to take the matter further as i am fecked off with large companies thinking they can do as the like..
so if any of you have requested the insurance.. before making a claim.. make sure it is actually on your account!! |
bloomp
Joined: Jan 21, 2003
Posts: 288
From: London
PM |
i just upgraded to an orange p800 yesterday. the insurance thing was explained to me by a v helpful guy in the orange shop. Basically if u r on a old tarriff (like me) where orange care is free for the first 12 months then u r not covered with the p800. BUT if you pay for the orange care at £5 a month (though as i have been with them ages they r only charging me £2.50 a month) then you are covered. Its as simple as that...i hope!!! |
MaThIbUs
Joined: May 17, 2003
Posts: > 500
From: Belgium
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OMG, that's fuckin' shitty to you... Sue those fuckers!
This message was posted from a T300 |
searley
Joined: May 13, 2003
Posts: 81
PM |
bloomp..
i asked for the cover at £2.50.. they put it on my account.. then for some reson took it off the same day.. hence they say i am not covered
this is why i say before attempting to make a claim ensure you do ACTUALLY have cover.. as in my case requesting and getting are 2 different things! |
Miss UK
Joined: Jan 11, 2003
Posts: > 500
PM |
Oh Gawd there kak they shud repair it for u! Look around c if ne where else will fix it for less GOODLUCK
This message was posted from a Nokia |
bloomp
Joined: Jan 21, 2003
Posts: 288
From: London
PM |
yes that is crap of them. It is marked on my service agreement and will check my next bill too! thanks for the warning! the only reason i am getting rid of my p800 that i bought sim free in jan and upgraded my old t68i to an orange p800 is for the orange care, which despite this thread, is easily the best insurance out there. for £2.50 a month i will get a new p800 next day if i lose it, break it, gets stolen etc |
sam12
Joined: May 27, 2003
Posts: 335
PM |
get insured with www.cusc.co.uk |
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Posted: 2003-05-04 20:51
