| Author |
Gutted, my screen cracked!! |
Kuma
Joined: Apr 28, 2003
Posts: 33
From: London
PM |
I have only had my phone for 2 weeks, and when I reached in my pocket to make a call, I noticed my screen was cracked, it seems I must have knocked it and the * key pushed the screen a bit too hard.
I thought no worries, Orange will swap it since it is insured.
I gave them a call only to be told that it was infact not insured as Smartphones are not covered by the normal phone insuranec, if I want to insure it then it is going to cost £85.....gutted!!!
At least Orange could have told me when I upgraded that this is the case.
Gutted gutted gutted
k. |
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ardman_ryan
Joined: Mar 16, 2003
Posts: 109
PM |
If Orange didn't mention anything regarding different insurance for Smartphones, then they are breaking the law for not informing customers specific information regarding each individual phone.
This message was posted from a T300 |
evoke
Joined: Mar 05, 2002
Posts: > 500
PM |
what do u mean different insurance for smartphones???? i got orange care am i not covered?
[addsig] |
ardman_ryan
Joined: Mar 16, 2003
Posts: 109
PM |
Depends what Kuma means... |
Kuma
Joined: Apr 28, 2003
Posts: 33
From: London
PM |
I am telling you straight up.
I thought I was covered....I had a business 1000 talkplan...basically I was paying through the nose
And lastnight when i spoke to Orange to report the damage and get a new phone the guy told me that smartphones are under a different insurance bracket and are not insured as a regular phone.
evoke, mate, if I were you, I would phone orange right away and sort your insurance out....you don't wanna be stung like I was
ardman_ryan, are you serious about they could be breaking the law? Because I was not told about any insurance change...everytime I have upgraded in the past the insurance is also re-started and I assumed that it would be the same with my P800 again.
If they are breaking the law, what can I do, what compensation should I seek? (besides getting the new phone for nothing)
I am gonna call them on Tuesday (tomorrow is bank holiday) and have a word...I feel cheated having to fork out dough when details like this should have been highlighted
Cheers guys.... |
cat975
Joined: Apr 28, 2003
Posts: 10
PM |
Just to clarify, free Orange Care (ie if you are on one of the old inclusive Talkplans, or are a registered business user) has never applied to Smartphones such as the P800. A separate subsription must be taken for your phone to be covered. This should have been pointed out to you at the point of upgrade. Did you do your upgrade direct, or through a retailer?
PS Customer services are open 24 hrs 365 days a year |
Kuma
Joined: Apr 28, 2003
Posts: 33
From: London
PM |
I applied for the new phone through speaking to Orange direct.
cat975, you seem to be quite knowledgeable on this, like I said I can't remember them saying anything about insurance not applying to the new phone...so what do you think my chances are?
K. |
volvoman
Joined: Dec 15, 2002
Posts: > 500
From: Cumbria, England
PM, WWW
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I would pursue it as they did not mention it and therefore are breaking their contract. As long as you do have Orange care and are paying for it then what I would do is this. Ring them and ask if you have Orange care on your account, do not mention the damage to your phone just ask if you have the care package on your account. If they say yes then you are paying for a service which does not cover you and they should have informed you of this. You then should have good cause to demand a refund of the care you have paid or get a new phone for free and if you speek to the right person, you may end up with compensation in the form of line rental or something similar, as they want you to be a happy customer.
C702i x 2, T650i, K850i, W850i, K810i, K800i, tomtom GO 910, Brodit proclips. |
Kuma
Joined: Apr 28, 2003
Posts: 33
From: London
PM |
But the problem is I have told them...like I said I as far as I know I was insured, so called them with out a thought....on hindsight we all know better.
But on Tuesday I am gonna do some ear bending!
K. |
evoke
Joined: Mar 05, 2002
Posts: > 500
PM |
ok i see it mention FREE orange care?
i got my P800 on a new contract after moving from 8 years of voda hell. when i took out this new contract i also took out orange care insurance and have got my cover docs through the post somewhere. surely then i must be covered for my phone or they wouldn't have given it me in the first place
[addsig] |
parvski
Joined: Nov 11, 2002
Posts: 325
PM |
yeh, im in the same boat as evoke... new orange contract with orange care.... i got my phone from the Orange Shop and the scrutty little bitch that signed me up didnt mention anything like this when i took out Orange Care ...
i would like to know what insurance cover we actually get with Orange Care then. Cus right now it seems that we are paying them for no cover at all.
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evoke
Joined: Mar 05, 2002
Posts: > 500
PM |
parvski u phone em m8 coz i really cant be arsed  
[addsig] |
parvski
Joined: Nov 11, 2002
Posts: 325
PM |
rang customer services... lady cant confirm anything right now and advised me to call back on tuesday... she said that the only 3 fones excluded from the Orange Care service are:
Nokia Communicator
Trium Smartphone
some other shit brick...
She pointed out that this list seems quite old (no shit!) and would probably be updated.... but it is very unlikely that the p800 will be included.
so, guess me av to wait till tuesday for a deff answer!
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cat975
Joined: Apr 28, 2003
Posts: 10
PM |
If you pay for Orange Care, then you are covered. Simple as! That's why "the scrutty little bitch" advised you to take it. |
Kuma
Joined: Apr 28, 2003
Posts: 33
From: London
PM |
cat975, huh? what you sayin'?
k.
[ This Message was edited by: Kuma on 2003-05-04 19:05 ] |
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Posted: 2003-05-04 10:53
