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Praise to Orange!! |
jellyellie
Joined: Dec 27, 2002
Posts: > 500
From: England
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anyway so what if the phone doesn't have their poxy lil' logo?
www.jellyellie.com |
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dave_uk
Joined: Mar 06, 2003
Posts: > 500
From: London, UK
PM |
FYI,
The reason he got a whole new box is due to Orange's 28-day faulty exchange policy - unrelated to Orange Care. If he had bought the phone from CPW, they should have been able to do the same in-store ( you have to through the faulty diagnostic first) but they would have made sure all the box contents were returned.
What he has found is a glitch in the Orange system, whereby they diagnose a phone as faulty by a series of questions and before an engineer can look at it. Also, as has been said, the couriers don't care what you give them back.
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hawklord2112
Joined: Sep 06, 2002
Posts: 31
From: UK
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Quote:
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On 2003-04-02 19:02, Strangely wrote:
With Orange if you can bear the stupid branding then i will swear that there aren't many other networks that offer the same services Orange do! (i can almost feel the flames already)
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i have to say thanks! working for the big O and reading this forum i usually feel embarrased.. its nice to see that we do SOME things right.
(mind you we (internal customers) get treated like cr@p... we have to wait for the public to have the first load of new phones, THEN we get them, there are only 7 ISUB agents and they work 9-4, its no wonder that i got my p800 direct from S-E..)
I throw peanuts at old ladies |
Stealth
Joined: Jan 11, 2002
Posts: 23
PM |
Been with Orange for 5 years now... apart from the odd Geordie dickhead at the call centre i must of been with them for some reason...
Always a great service/coverage.
The main annoyance is they are usually v SLOOOOOW with new phone models, but to their credit i emailed them about it last year and they called me the next day and asked me what i would like to see. |
wapchimp
Joined: Jun 09, 2002
Posts: > 500
From: Land of the chimps
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You have to send the old stuf back
This message was posted from a T68i |
Congruence
Joined: Apr 05, 2003
Posts: 3
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Hello everyone - I'm new old lady on the block with my 4 day old P800...Orange get my praise too, cos when I tried to upgrade in an Orange shop they tried to charge me £300...........when I phoned Orange, I got it for £150.......so I'm well happy
Sandra |
evoke
Joined: Mar 05, 2002
Posts: > 500
PM |
well i just read the thread regarding dead pixels and decided as i do have a couple of white spots under the screen (thought they were dust) so i phoned orange and im getting a replacement phone between 9 and 1 tomorrow morning.
thank god i left voda!  very impressed!
[addsig] |
hawklord2112
Joined: Sep 06, 2002
Posts: 31
From: UK
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Quote:
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The main annoyance is they are usually v SLOOOOOW with new phone models, but to their credit i emailed them about it last year and they called me the next day and asked me what i would like to see.
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that's because we lock them , brand them, put our own software and pictures in them, and install mini spy chips that let us see what you are doing thru the inbuilt cameras.. oh dear i should not have said that..
I throw peanuts at old ladies |
evoke
Joined: Mar 05, 2002
Posts: > 500
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Quote:
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On 2003-04-06 18:55, hawklord2112 wrote:
and install mini spy chips that let us see what you are doing thru the inbuilt cameras.. oh dear i should not have said that..
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wouldn't suprise me tbh 
btw my new P800 came at 9.30am and it's in perfect working order! well done orange  although they probably know how impressed i am by looking at the spycam!
_________________
Guru4u
Guru4u Forums
Guru4u Forums...... Why not???
[ This Message was edited by: evoke on 2003-04-06 18:00 ] |
Rob_B
Joined: Apr 04, 2003
Posts: 153
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did you have to send off everything with the old phone? mems stick/charger/etc? |
wapchimp
Joined: Jun 09, 2002
Posts: > 500
From: Land of the chimps
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Depends what is faulty-only handset charger and battery is swapped-cradle mem card etc are accessories and not covered
This message was posted from a T68i |
Rob_B
Joined: Apr 04, 2003
Posts: 153
PM |
So what do you lot do for orange then? i work for the link and there are some decent ppl working for you but i've come across a LOT of muppets who don't know left from right in my time! |
bradmax57
Joined: Apr 03, 2002
Posts: 146
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Quote:
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On 2003-04-05 17:59, Stealth wrote:
Been with Orange for 5 years now... apart from the odd Geordie dickhead at the call centre i must of been with them for some reason...
Always a great service/coverage.
The main annoyance is they are usually v SLOOOOOW with new phone models, but to their credit i emailed them about it last year and they called me the next day and asked me what i would like to see.
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and where are you from may I ask you ignorant sh.t!
[ This Message was edited by: bradmax57 on 2003-04-07 23:13 ] |
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Posted: 2003-04-02 23:31
