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p800 soft unlock voids orange care? |
gadgetboytom
Joined: Feb 12, 2002
Posts: > 500
From: London
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look stop trying to fiddle orange
its simple if you dont use there service you arent insured
P1i and E51 |
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dazbradbury
Joined: Nov 24, 2002
Posts: > 500
From: UK - Derby/London
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fiddle orange? i want to use a different sim along with my orange one, there aint nothing wrong with that, i just dont want to waste £5 a month if i cant use it. |
jamatjam
Joined: Jan 08, 2003
Posts: 288
From: UK!
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why dont u try other sims in the p800?? i mean ive had a 7650 on orange before and it was locket to orange and t-mobile & virgin, in other words only o2 and vodafone wouldnt work on it so maybe one of the other chips u may want to use in it may work...
worth a try what ya got to lose and why dont u ask some one to unlock it in a orange shop or a cpw or the link?? the may do it (u can allways offer a pribe to someone in orange shop?)
[ This Message was edited by: jamatjam on 2003-03-12 12:59 ] |
Andy_P
Joined: Jun 10, 2002
Posts: > 500
From: Warwickshire
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Will they let you cancel it though if you can't... they wouldn't let me.. (within 14 days)
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dazbradbury
Joined: Nov 24, 2002
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From: UK - Derby/London
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Thing is though, i have my p800 on orange, which i use with an orange sim in it (at the moment) but it is unlocked, and like someone said before, if a situation arose where i needed it repaired and they wouldn't do it due to it being unlocked, i would do the following. I would phone orange, ask them to unlock it, then they would ask for the rest of my 12 months line rental up front, which i would pay, then pay them £20 to unlock it, and then the orange care would still be valid. Even if the service people phoned orange to check whether it had been unlocked "officially" then orange would say yes and everything would be ok. I think. I hope anyway...
I only got it unlocked so i could use different sims in case i had to! |
dazbradbury
Joined: Nov 24, 2002
Posts: > 500
From: UK - Derby/London
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yo bro, but dont orange take the phone in to unlock it? ie. you cant jus pay them £20, and then they send out codes, you have to send it to them, otherwise i will just ring up for the codes obviously. And so you will send it, it will be broken, and unlocked allready. It would make sense to just ring you bro but this way others can see... hehe.. |
simion_levi
Joined: Feb 20, 2003
Posts: 291
From: London, UK
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Orange give you the unlock codes over the phone, you do not take your phone anywhere to have it unlocked. That's why they take 7-10 days to do it - they have to contact SE and request the code from them. |
dazbradbury
Joined: Nov 24, 2002
Posts: > 500
From: UK - Derby/London
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and what number do i ring to get them? do they have them for the p800 if i rang up now?? |
simion_levi
Joined: Feb 20, 2003
Posts: 291
From: London, UK
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You'll have to wait a week or so, then they'll get back to you with them. |
dazbradbury
Joined: Nov 24, 2002
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From: UK - Derby/London
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what number should i ring? |
simion_levi
Joined: Feb 20, 2003
Posts: 291
From: London, UK
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@Andy_P
http://www.orange.co.uk/business/products/services/high_speed_data_matrix.html
Says it's included there, except for 'Smartphones' such as the 9210.
Now, some people may well class the P800 as a smartphone like the 9210, i don't know. However, when i changed tariffs to HSD they knew what phone i had, i explicitly told them again, and then checked that the tariff did include Orange Care - the answer was undeniably 'yes'.
And on my bill, this would seem the case too - i got my P800 on the 21st february, asking for my billing date to be the 28th of each month (though it seems they made it the 25th), then changed talkplans that night to the HSD. My bill shows i have been charged from 21st feb-25th feb of YP120, then 26th feb-25th march on HSD plan. The 'new orange care registration' shows me charged £0.83+VAT between 21st feb and 25th feb - then no further charges for care.
I'd ring up again and complain, or get that letter to them. If you have no joy and are in the right, escalate it to the executive office and see what they have to say.
@daz:
Just their usual C/S, 150 isn't it?
[ This Message was edited by: simion_levi on 2003-03-12 18:13 ] |
dave_uk
Joined: Mar 06, 2003
Posts: > 500
From: London, UK
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Removing the Orange logo won't void he warranty any more than writing your name on the back in black marker pen (should you so desire  )
Unauthorised unlocking of the phone WILL invalidate the warranty but this is not realistically a problem, as you will receive your replacement handset before Orange get yours back and they won't claw you back retrospectively.
The use of a different SIM also invalidates you warranty/Care but again, this shouldn't be a problem as Orange won't check which SIM you were using unless you have a suspicious claims history (ie lots of previous ones!)
You can definitely cancel Orange Care within 14 days. This is a statutory right and although many of their retarded reps may not know the rules, ask to speak to a supervisor and tell them that... you will soon find Care removed from your account.
Don't let the bastards grind you down 
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jamatjam
Joined: Jan 08, 2003
Posts: 288
From: UK!
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orange do give the codes over the phone BUT they dont get these codes from SE the codes are made up from the phones IMEI number some websites will do a 24 hour unlock u give them your IMEI number and within 24 hours they give u the unlock code,
orange do not contact SE in any way to get your UNLOCK code since orange allready know the codes!,
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i agree if they will not allow your 14 day take back polacy, i would contact tradeing standards but give it another go before takeing it that far it could judt be a waste of time! (they may not refund any calls made from the handset + sms mms and gprs usege but then i think u wouldnt mind paying for thous costs just to get this problem solved
[ This Message was edited by: jamatjam on 2003-03-13 02:31 ] |
simion_levi
Joined: Feb 20, 2003
Posts: 291
From: London, UK
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These aren't nokia's we're playing with, jamatjam; you don't get SE IMEI calcs like you do DCT-4! 
Orange do not generate the unlock codes from IMEI whatsoever - they don't even do that for nokia's. Either they are given every single code when they buy the lot of phones from SE, nokia etc, or else they do have to contact the manufacturer, and ask them to send over the codes for specific handsets. |
Andy_P
Joined: Jun 10, 2002
Posts: > 500
From: Warwickshire
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yep thats definately the case - thats the reason for the 10-14 day wait. This was explained to me by a very helpful chap at Orange Customer Services.
I think he must have left since I spoke to him... haven't found anyone else there helpful yet 
Time to start an Orange Customer Services letter I believe.
*** Does anyone have a bill to hand with a customer services address? I can't see it on their website.
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This message was not posted with a P800
[ This Message was edited by: Andy_P on 2003-03-13 12:43 ] |
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Posted: 2003-03-12 13:51
