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Expansys.com...are they kidding me?Why do they act like this with me? |
Fingers
Joined: Jan 29, 2002
Posts: 468
From: New Zealand
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They've recently just done the same to me, I live just near London and have ordered A LOT from them with no hassle, including my T68 and a few accessories, but I ordered the communicam last week and they asked me to e-mail them to confirm it would be ok to send it to my home address. I've always had it delivered to work so maybe that's got something to do with it. |
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belmulletman
Joined: Jan 19, 2002
Posts: 60
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i recently ordered the chatboard.
I live in ireland, and i had no problems.
i ordered on a tuesday and recieved on thursday. no questions asked!!!!
i don't know why they want those details.!
B-man |
johanch
Joined: Jan 02, 2002
Posts: > 500
From: Oslo, Norway
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@wrinkle58: Maybe you should check that you spelled the mailaddress correctly...? Or maybe you just sent the mail to the wrong division in Expansys.... Your case is not typical I think. Sent the customerservice because I wanted to cancel an order, and 1 hour later they confirmed by mail that they cancelled that order. I'm now waiting for my TDK Bluetooth PC-card  |
Duke
Joined: Jan 31, 2002
Posts: 45
From: Shanghai, China
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The same thing happened to me. Had to fax them a copy of my driving license and both sides of the credit card. I think this was only because the delivery adress and the adress where your credit card statements are sent to are not the same.
Think they see it as suspicious when the goods go to another adress than the creditcard statments, makes good sense to me.
After everything was cleared I had my MP3 player nicely delivered to my home here in Shanghai. Unfortunately had to pay some tax to the government, but the player was still a lot cheaper then if I would have bought it here locally in Shanghai. It costs around 200 USD here and then it is nog even on stock! |
jh67
Joined: Nov 30, 2001
Posts: > 500
From: denmark
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DUKE : that could be the reason,..but its not
You see,..for me the delievery-adress and card-adress were the same,..but I too had to send driverlicense-copy and visa-card-copy.
My best guess is, that its because I ordered from outside UK,..but I might be wrong ?? 
Jan
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Duke
Joined: Jan 31, 2002
Posts: 45
From: Shanghai, China
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Jan, could be possible. Anyway they said that this would one time only. So the next time you order they will ship it to you right away. Didn't order for the second time yet, so don't know that yet. How about you?
Duke |
josse
Joined: Dec 16, 2002
Posts: 1
From: Madrid, Spain
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Well, I'm having a bad experice with Expansys too... I ordered from outside UK, sent the fax with credit card and ID, and I haven't receive any answer.
I have send 3 mails in a week asking for my order, but they never answered.
I just can't recommend this place, I don't want to imagine what could happen if I have made a bank transfer and then receive no answer. |
stlblues
Joined: May 21, 2002
Posts: 92
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This problem is not only limited to expansys. Other companies, likewise reject credit cards upon ordering, like Pilcon. I got tired of receiving dumb, "you need further requirements as proof". So after several attempts and failures, I decided to do a wire transfer. The downside to this is, there is absolutely no way of getting your money back, especially if it is a fraud. And, the tracking system is very lousy in bank transfer because you have to put in the order number (the only way to monitor your order). So if you forgot to do so, then you're out of luck. BEWARE!! you will have to pay additional with money transfer (usually $20 for outgoing from your bank and maybe another $20 for incoming..I had to pay an additional $40 for a complete wire transfer...%@!*#). I ordered with Pilcon and the sales chief nearly forgot my order after several weeks of waiting (for my black panther). But when he admitted his mistake and apoligised through email, he arranged for the DHL, and my ordere arrived! CONCLUSION: If you do transfer through telegraph/wire, make sure the company you're buying from is well established and has a good reputation. And keep a good record of your order and a document of the bank transfer. |
Incinerator_bg
Joined: Dec 16, 2002
Posts: 51
From: Plovdiv,Bulgaria
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So what should i say I live in Bulgaria ?!
Many people dont have any ideas where is Bulgaria .
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gatevital
Joined: Dec 01, 2002
Posts: 440
From: Bath England
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I have only ordered once from expansys oredered on saturday monrning, receved on wensday monrning, though i did pay with a debit card.
Why can't I be happy with one phone? |
sin187
Joined: Mar 19, 2002
Posts: 25
From: London England
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Makes no difference if you're in the U.K or not, I'm from London and they asked me for a photocopy of the front side of my credit card and a photocopy of my last credit card statement all this after two declines for some bullshit reason or other !!! I personally won't be giving anymore of my cash to Expansys  once I get my Bluespoon!!!  They can kiss my A**!!! |
annax
Joined: Oct 23, 2002
Posts: 53
From: London
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Expansys rocks.
Sorry everybody who is having problems, but they are the best and the cheapest. Reliable, prompt, efficient - try using the telephone sales staff if necessary to address your concerns.
Alternatively, you could try one of their competitors in the North West of England (Liverpool as opposed to Manchester) - www.blueunplugged.com
Blueunplugged claims to have every single bluetooth product on the market on their shelves. |
sprinkles
Joined: Oct 24, 2002
Posts: 322
From: Bridgend
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hey - stop it! if we in the uk tried to order sumthing from bulgaria, dont u think wed have problems?
Phillips C12 - Nokia 3210 - Nokia 3330 - Panasonic GD65 - T68i - Sendo somethingorother - Nokia 7600 - SE K300i - SPV C550 |
apple
Joined: Dec 26, 2002
Posts: 2
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HELLO:
I heared that u did bank transfer for them can i ask you plz how did u do it because i sent for them bank transfer from 2 days ago and nothing there....i sent it directly from my account to there account via internet.... |
stlblues
Joined: May 21, 2002
Posts: 92
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email their sales representative the amount you sent, along with your confirmation number. Hopefully, they'll get back to you. |
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Posted: 2002-02-20 20:20
