| Author |
Expansys.com...are they kidding me?Why do they act like this with me? |
Von Space
Joined: Jan 25, 2002
Posts: 51
From: Italy \ Switzerland
PM |
Hy guys...on sunday,immediately after reading the post about the ericsson mp3 player and of it's incredible price on Expansys.com I've ordered it....but today after two days (the site says 2 days delivery) I checked under the tracking order part of their web site and it was written that they needed further info to dispatch my order.I was quite furious because none of this was written during the secured trasaction....I immediately e-mailed them wondering what kind of 'further info ' they needed...
After only an hour they answeared me that they needed a photocopy on both sides of my credit card and Id sent to them by fax...(what a nuisance I thought!)...but I managed to provide them with all those things..(small problem...it's almost impossible to make a photocopy of a credit card,because the kind of plastic it is made of reflects the photocopy machine's light..so I sent them the best copy I could obtain)...I really hope that my mp3 reader will soon be sent to me......
BUT....MY QUESTION IS.....WHY DID THEY ACT LIKE THIS WITH ME?ONLY BECAUSE I DO NOT LIVE IN THE UK? BECAUSE I'M ITALIAN (WHY DO THEY HATE US  ?HAS ANYONE ELSE EXPERIENCED MY SAME PROBLEMS? PLEASE LET ME KNOW...!!! I TRUST IN YOU GUYS....
_________________
t68....the beginning of a new era....a coloured era....with fliyng phones and dancing keyboards....ouch...too much beer today....heeheh
[ This Message was edited by: Von Space on 2002-02-19 21:43 ]
[ This Message was edited by: Von Space on 2002-02-19 21:46 ]
[ This Message was edited by: Von Space on 2002-02-19 21:47 ]
[ This Message was edited by: laffen on 2002-02-20 00:03 ]
[ This Message was edited by: Von Space on 2002-02-20 13:39 ] |
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psikey
Joined: Jan 31, 2002
Posts: > 500
From: UK - South Yorkshire
PM |
From UK I didn't have to do anything like you have hasd to do. Must have greater security checks outside UK.
After all the sales our forum must have generated for expansys, they should publish a big thanks on there web-site!!! |
johanch
Joined: Jan 02, 2002
Posts: > 500
From: Oslo, Norway
PM |
Hi.
I ordered a TDK Bluetooth PC-card from expansys.com a couple of days ago. I first placed my order and choosed to pay by credit card, and I got the same mail with all those verifing stuff, make copies of drivers license ++++. So I wrote an email back to them and made them cancel my order. I then placed a new order and now choosed to pay by bank transfer. This is A LOT easier than by credit card...
It's a bit stupid that you have to do so much just because you are paying by credit card, but in the other hand, I can understand Expansys, that they want their customer to feel that this is a safe place to shop. |
wrinkle58
Joined: Jan 11, 2002
Posts: 9
PM |
I too have two lousy experiences with Expansys.
The first was when I tried to order a charger for my iPaq. When I placed the order it was our of stock (expected within 4 days). Four weeks! later I received an e-mail informing that the charger had arrived but my credit card had expired. I immediately e-mailed the expiry date of my new credit card, but in the meantime (about 3 hours) the item was sold out!
The second time (last week) I ordered a Navman GPS sleeve for my iPaq. After going through the hassle with faxing copies of this and that, I then noticed on the order tracking that they were waiting for confirmation of my credit card, after waiting for 3 days! I called them and asked how this can take so long, normally this takes about 15 seconds according to my experience. Their answer was that they have an outside firm who sends a mail! to my bank and that they were still waiting for the confirmation. Naturally I cancelled the order, and will never again use Expansys. |
Von Space
Joined: Jan 25, 2002
Posts: 51
From: Italy \ Switzerland
PM |
I understand that they want their customers which use credit card payments to feel safe on their web site....BUT..as a matter of facts I've shopped with my credit card almost everywhere in the net and I've never got fraud sites or similar stuff....I've bought cds on CdNow,Knifes,T-shirts,Books,Cd players,Cameras and so on....but even when the site wasn't protected with an encrypted code , I've never been frauded and that makes me wonder why shall I have so many troubles on ordering a simple and nice gadget for my mobile on a Uk site......even Amazon.co.uk is much much better then Expansys....I've ordered them many Vhs and lots of Books.....
Well.....I hope I'll receive my nice,cheap and small mp3 reader as soon as possible.
_________________
t68....the beginning of a new era....a coloured era....with fliyng phones and dancing keyboards....ouch...too much beer today....heeheh 
 Kick nokia in the ass....
 Die Nokia....Die...
[ This Message was edited by: Von Space on 2002-02-20 11:09 ] |
Von Space
Joined: Jan 25, 2002
Posts: 51
From: Italy \ Switzerland
PM |
I AM ASTONISHED AND FURIOUS AT THE SAME TIME!!!!.... this morning I whent on the tracking order part of expansys.com web site and there it said that my order was ready to be shipped...everything finally seemed ok.....but I have just now received an e-mail from expansys.com which says that my order has been declined,but the mail has no explanation about why this has happened....Is said that I had to mail them to know something..I went again on the tracking area of their site and it now also says that my order has been declined.....
I'm so angry I could ******* all of them...
_________________
t68....the beginning of a new era....a coloured era....with fliyng phones and dancing keyboards....ouch...too much beer today....heeheh
Kick nokia in the ass....
Die Nokia....Die...
[ This Message was edited by: Von Space on 2002-02-20 13:07 ] |
Von Space
Joined: Jan 25, 2002
Posts: 51
From: Italy \ Switzerland
PM |
Why am I so unlucky?
_________________
t68....the beginning of a new era....a coloured era....with fliyng phones and dancing keyboards....ouch...too much beer today...heeheh
Kick nokia in the ass...
Die Nokia...Die...
[ This Message was edited by: Von Space on 2002-02-20 13:24 ] |
Von Space
Joined: Jan 25, 2002
Posts: 51
From: Italy \ Switzerland
PM |
whyyyyyyyyyyy??????? I'de like to kick their asses...
[ This Message was edited by: Von Space on 2002-02-20 13:28 ] |
johanch
Joined: Jan 02, 2002
Posts: > 500
From: Oslo, Norway
PM |
Think you should send mail to sales@expansys.com and ask them what is happening. This is not normal... |
Von Space
Joined: Jan 25, 2002
Posts: 51
From: Italy \ Switzerland
PM |
Yes...I've done it immediately after that I red the decline announce....I hope they will give some good reasons for acting like that....
And the strangest thing is that I still have 200 Euros in my bank account ( I know it's not that much , but it's surely enough for that mp3 reader...)
_________________
t68....the beginning of a new era....a
coloured era....with fliyng phones and dancing keyboards....ouch...too much beer today...heeheh
Kick nokia in the ass...
Die Nokia...Die...
[ This Message was edited by: Von Space on 2002-02-20 14:05 ]
[ This Message was edited by: Von Space on 2002-02-20 14:08 ] |
lingart
Joined: Feb 20, 2002
Posts: 89
PM |
I dont know about ex-uk deliveries...
but i ordered at 1:30pm online - friday and it arrived at 9:30am saturday - so Im pretty please with expansys...
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Cheys_007
Joined: Jan 26, 2002
Posts: 49
From: Manchester, UK
PM |
I think the credit-card check thing is almost standard proceedure for some companies when ordering from outside their base country. I've had to do it two or three times now when ordering stuff from the States (US). |
Von Space
Joined: Jan 25, 2002
Posts: 51
From: Italy \ Switzerland
PM |
yes...but why do you think that after they told me everything was fine, they suddently declined my order with no explanation
_________________
t68..the beginning of a new era...a coloured era....with fliyng phones and dancing keyboards....ouch...too much beer today...heeheh
Kick nokia in the ass..
Die Nokia...Die..
[ This Message was edited by: Von Space on 2002-02-20 19:04 ] |
wrinkle58
Joined: Jan 11, 2002
Posts: 9
PM |
I have no objections on checking the credit card, on the contrary, but if it takes more than 4 days then something is wrong with this company.
By the way, as for sending Expansys an e-mail, I did this in early January and have yet to see a reply. So much for customer service! |
jh67
Joined: Nov 30, 2001
Posts: > 500
From: denmark
PM, WWW
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Hmm,..strange,..A few days ago I got my bluetooth-card from Expansys.
No problems at all.
Yes, I too had to sign, take a copy (scan) the visa-card and drivers-licence, and send it back to them. Did it by email.
The things you needed to do, was explained very nicely in the mail from them
I did all this in the night time,..the day after I got a mail, that the order had been shipped.
Next day I had my bluetooth-card
So no problems at all for me,..clean nice service I believe 
Jan
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Posted: 2002-02-19 21:40
