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Damage caused by Sony Ericsson repair center (Kuehne + Nagel in Banbury Oxforshire UK) |
toneyericsson
Joined: Aug 22, 2004
Posts: 70
PM |
Yep it's not what you expect as a customer especially from Sony Ericsson. I have sent the handset back to them today with a letter outlining that it's just been sent back to me damaged and why is this? and that I have sent Sony Ericsson photos etc etc so lets see how long this is going to take now. Everything is included in what I sent them also receipts, previous invoice copies, everything and the damaged handset.
I simpley shouldn't of been charged for the initial repair and to be sent back the handset damaged is just taking the complete piss.
Sony Ericsson know full well if your reading this what I think about how they have dealt with this also when I have contacted them, complete arse holes that provided work experience calibre customer service on dealing with this issue.
About the Carphone Warehouse, I have also had good experiences with Carphone Warehouse, you always do I find with them. If I took it to them within the first 2 weeks of noticing that chipping on the directional pad they no doubt would of replaced the handset and just sent the faulty handset back to Sony Ericsson just like they did with a faulty Sony Ericsson C905 I had, it was in the first batch of C905's to the Carphone Warehouse where the C905's had faulty microphones (you couldn't hear the other person when you answered the call). Carphone Warehouse gladly replaced that handset with a new one.
Sony Ericssons way of dealing with this though is to inconvenience me, charge me for a "Out of Warranty" repair and then send the handset back to me damaged as pictured above.
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10123
Joined: May 29, 2008
Posts: > 500
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On 2009-04-29 02:59:05, GavGlasgow wrote:
This is shocking from SE, if you ever have a problem you should go to Carphone warehouse one of their express repair centres, chances are you could be under warranty and have the phone repair for free
My screen(C905) was cutting out due to the flex cable, 2 days it took to repair, they replaced the flex cable and put on a shiny new screen which is definetly better than the old one that was on it, all for free 
[ This Message was edited by: GavGlasgow on 2009-04-29 01:59 ]
CPW are good becuas its way easier to get your phone repaired, but there not that good |
blerk
Joined: Jun 12, 2008
Posts: > 500
From: London, UK
PM |
from: questions.gb@support.sonyericsson.com
to: me
date: Thu, Apr 23, 2009
We have informed the Technical Department of your response and they will contact you within 3 working days.
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The TD has been ignoring my case for almost 2 months now, ever since I requested they properly read my questions and not assume some settings is wrong when I clearly told them on several occasions the settings are just fine. Surely they won't respond within 3 working days, I doubt they respond at all.
SE support (or the lack of it) is now officially utter shite.
[ This Message was edited by: blerk on 2009-04-30 07:39 ] |
toneyericsson
Joined: Aug 22, 2004
Posts: 70
PM |
On 2009-04-30 08:24:58, blerk wrote:
from: questions.gb@support.sonyericsson.com
to: me
date: Thu, Apr 23, 2009
We have informed the Technical Department of your response and they will contact you within 3 working days.
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The TD has been ignoring my case for almost 2 months now, ever since I requested they properly read my questions and not assume some settings is wrong when I clearly told them on several occasions the settings are just fine. Surely they won't respond within 3 working days, I doubt they respond at all.
SE support (or the lack of it) is now officially utter shite.
[ This Message was edited by: blerk on 2009-04-30 07:39 ]
Yeah I found the same they told me that I'd get contacted by someone from there escalations department and it would take 3-5 days, nobody did get back to me so I had to do all the chasing up to get anywhere with this and still messing me about. |
Toney_Ericsson
Joined: Feb 20, 2005
Posts: > 500
From: United Kingdom
PM |
Well I eventually got the handset back, after being abroad and on my return nothing had been sent so I had to further chase K+N up about it and wait further until it eventually got back to me.
It's still not right.....
I would seriously say to everybody do not send your handset to the K+N service center in Banbury.
After speaking to the Carphone Warehouse they said best to let us repair it and Sony Ericsson can pick up the bill as what was wrong with my handset IS covered under warranty so Sony Ericsson were wrong.
Also I just would like to make a point that the Sony Ericsson employees who dealt with this are complete idiots.
Sony Ericsson will be picking up the bill in future with manufacturing faults not customers!
[ This Message was edited by: Toney_Ericsson on 2009-06-08 00:24 ] "OPEN SOURCE REQUIRES OPEN PEOPLE"  Sent from my Quietly Brilliant HTC. |
golemsmate
Joined: Nov 09, 2007
Posts: 442
From: United Kingdom
PM |
i asked sony ericsson to fix my keypad scratching because they ignored it after 2 repairs. They left me hanging for a week then called me back saying sorry we cannot fix it. I just said "oh well i sold the phone and left sony ericsson and wont be coming back"
now got the iphone and the customer service is amazing, the battery life was poor so i walked into the apple shop and she plugged it in, chatted to me and said oh "yes thats terrible, ill go get u a new one" and moments later i had a brand new scratch free iphone! so no sending it off!
okay they made me wait 10/15minutes but with macbooks iphones, shuffles in store i was in heaven! i manhandled all that stuff for a bit, checked emails etc |
norbi_nw
Joined: Nov 27, 2006
Posts: > 500
From: Romania, Timisoara
PM |
different country same problem
Romania, 1 year ago. My GFs W800 had a problem with Bluetooth (couldn't send or recieve files). She is in another town btw. So i called her and told her to send it back. She waited 10 workdays for the phone. When it came back, i asked her to do a test send/recieve. Surprise, it was stilll NOT working. What they did was a FW flash... So sent it back again for 10 days. When it came back again, my GF learned her lesson, and tested it IN the store. Surprise again, still not working. Thats when se got really angry and told the guy from the store that she will go to the comsumer protection (the company that comes out when you buy an xpired food, or when you pay for your internet for 1 month and you don't get the net, and other stuff like this). So the guy crapped his pants and told her that this time he will call them and makes sure it's fixed. So another 10 workdays passed, and the phone arrived. BT was working, but she was in a hurry, so grabbed it and went home. The next day i travelled to see her (
http://norbinw.blogspot.com |
Robbie65
Joined: Jul 14, 2009
Posts: 1
PM |
Hi All
Just had a lovely conversation with K&N too ref my W910i
They claim the reason it will no longer power up is because of water damage....
Where exactly is the water damage????
Rob
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Mr Miyagi
Joined: Mar 28, 2005
Posts: > 500
From: UK
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Well I have had my issues with k and g too see this thread:
http://www.esato.com/board/viewtopic.php?topic=179893&start=0
I got it sorted in the end though when i got the manager in s.e to give me a new replacement phone |
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Posted: 2009-04-29 19:06
Sent from my Quietly Brilliant HTC.
