| Author |
Damage caused by Sony Ericsson repair center (Kuehne + Nagel in Banbury Oxforshire UK) |
toneyericsson
Joined: Aug 22, 2004
Posts: 70
PM |
Thought you guys might want to see what I've just got back from that repair center.
One of my Sony Ericssons the C905 on the directional keypad the silver paint started chipping away, this just got worst over time. Their desition was that it was an out of warranty repair so yes charged me for it, I did argue it at the time as within 2 days of purchasing that handset the paint was already chipping away.
I sent my handset to them and have a look at how its been returned, the Cybershot logo metal strip you can see has clearly been damaged by the repair technician and they have obviously put it back onto my handset after damaging it.
Heres a photo showing this
Here is another closer
Not what you expect back after your handset goes to be repaired. I have heard of quite a few complaints about that particular service center. I have sent this to Sony Ericsson obviously.
[ This Message was edited by: toneyericsson on 2009-04-26 23:01 ] |
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golemsmate
Joined: Nov 09, 2007
Posts: 442
From: United Kingdom
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shocking u had to pay too! did they already have the phone when they said they'll charge you? I'd argue some more about it! low quality handset you got there and the repair work you PAID for was shoddy! May i ask how much you had to pay for this service?
Me myself have had a good history with the SE repair centre you are talking about but i am saddened to see this |
daviep
Joined: Apr 04, 2005
Posts: > 500
From: bonnie scotland
PM |
i got my c905 back from repair(dont know what repair centre it went to)and the cybershot logo strip is on squint and the m2 slot cover seems to be trapped by the phone chassis.
for reasons like these i dont like sending phones to be repaired as the people at the repair centres dont treat them with care and respect
galaxy note8 |
toneyericsson
Joined: Aug 22, 2004
Posts: 70
PM |
On 2009-04-27 03:18:05, golemsmate wrote:
shocking u had to pay too! did they already have the phone when they said they'll charge you? I'd argue some more about it! low quality handset you got there and the repair work you PAID for was shoddy! May i ask how much you had to pay for this service?
Me myself have had a good history with the SE repair centre you are talking about but i am saddened to see this
The issue that C905 had before it went to the repair center was that the silver paint on the directional pad was chipping, it did actually start to chip within a couple days of purchase but got worst over time as it obviously would when paint starts to chip away it just carry's on. There was scuffing on the keypad as well and a small crack on the black plastic, that C905 has never been dropped. All in all they quoted me a new front, directional pad and keypad and that came to a total of £43.70 or around £10 to send the phone back unfixed, that's their so called policy on repairs.
I'm going abroad soon so I wanted it fixed so paid it.
I wasn't impressed by this especially as the silver paint chipping is a build quality issue not what i would call an "Out of warranty" issue, all the same they charged me for it and replaced the parts.
On return of the handset thats what I got back with other damage done to it.
You can clearly see there the technician has damaged that Cybershot metal strip and then on assembley as just put it back as is, damaged.
I spoke to Sony Ericsson today about this and they have received my photos. I was told that this is going to be escalated and an investigation to find out the surrounding of this. Well it's pretty obvious to me, their technician has simply damaged my handset.
I was told that somebody will get back to me about this by Sony Ericsson as apparently has been escalated but that's just words at the end of the day. Apparently someones going to get back to me in about 3 days as apparently that is how long it takes for them to deal with something like this? more bull crap I think.
If I don't hear nothing soon I'll just speak to my credit card company and dispute that payment to them as they have damaged the phone further and charged me for the prior repair which was an in warranty really.
I have heard in the past about that particular Banbury Oxfordshire Sony Ericsson repair center being dodgy like that and of similar scenarios.
[ This Message was edited by: toneyericsson on 2009-04-27 19:26 ] |
toneyericsson
Joined: Aug 22, 2004
Posts: 70
PM |
On 2009-04-27 06:47:55, daviep wrote:
i got my c905 back from repair(dont know what repair centre it went to)and the cybershot logo strip is on squint and the m2 slot cover seems to be trapped by the phone chassis.
for reasons like these i dont like sending phones to be repaired as the people at the repair centres dont treat them with care and respect
I agree, I don't think a handset will be the same after being cracked open after manufacture and especially if an idiot handles the handset the way like they have with mine.
They even put a Sony Ericsson film over the screen, you know like when you buy it new? took that film off and thats what was under it, a mangled Cybershot metal strip and a deep curve scratch. on the screen.
The Sony Ericsson lady I spoke to after seeing these photos said in exact words "that's no good" what they are going to do about it I will have to wait an see. I'm not patient to be messed about though.
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10123
Joined: May 29, 2008
Posts: > 500
PM |
On 2009-04-26 23:59:37, toneyericsson wrote:
Thought you guys might want to see what I've just got back from that repair center.
One of my Sony Ericssons the C905 on the directional keypad the silver paint started chipping away, this just got worst over time. Their desition was that it was an out of warranty repair so yes charged me for it, I did argue it at the time as within 2 days of purchasing that handset the paint was already chipping away.
I sent my handset to them and have a look at how its been returned, the Cybershot logo metal strip you can see has clearly been damaged by the repair technician and they have obviously put it back onto my handset after damaging it.
Heres a photo showing this
Here is another closer
Not what you expect back after your handset goes to be repaired. I have heard of quite a few complaints about that particular service center. I have sent this to Sony Ericsson obviously.
[ This Message was edited by: toneyericsson on 2009-04-26 23:01 ]
Thats nothing compared to what i had to go through for my W910, the slider stopped sliding so i sent it to se, they repaired and sent it back, little did i know they had broken the microphone during repair. When i found out i sent it back, se said there was no problem with the microphone!!! I was extremely annoyed, so i went to the center where i said my prob, and the the women didnt believe me, so we did a test, and as expected the microphone did not work. So i sent it for repair again, and as a gesture of "good will" they cleaned the dust under my screen (like it should of been there in the first place) free of charge!! So i accepted, waited ANOTHER 2 weeks, i recieve my w910i, whoo the microphone work. Dammn there is a massive hair trapped under the screen (which was never there before), which was a WHITE HAIR and the screen has tonnes of tiny scratches and even more dust, none of this that was never there before. So i gave up and sold it for £100 |
georgied
Joined: Oct 03, 2002
Posts: 156
From: Manchester, UK
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That's bad news and I'm surprised it happened. I sent my k850 to k&n about 8 months ago to clean the dust out from behind the lens. Done under warranty and back within a week in mint condition with a new pouch.
I'm guessing with all the problems they've had with the build quality of the c905 they're snowed under and have taken on what looks like work experience... |
dizzybee
Joined: Apr 13, 2009
Posts: 234
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K&N IS SHIT!!!!
I have had problems with it and know tonnes of other people who have as well. |
toneyericsson
Joined: Aug 22, 2004
Posts: 70
PM |
10123 that is a disgusting level of service.
I've also heard of complaints about that specific K+N repair center in Banbury Oxfordshire hence another reason why I put this up to highlight exactly what kind of a level of service is received.
I spoke to Sony Ericsson again today as nobody could be bothered to get back to me about this, yes I had to do the running around..... NOT IMPRESSED!
What they want me to do now is send it back to the same K+N repair center.
At first I was told all manner of things such as "Oh your probably get a replacement, oh it may have to go back to the K+N service center, oh I'll have to ask a manager, oh will have to wait for the escalation department to get back on this" I was told all these things by Sony Ericsson Customer Service who also instead of dealing with the matter in hand look more like they are on WORK EXPERIENCE.
Both K+N and the way Sony Ericsson Customer Service has dealt with this is SHIT.
[ This Message was edited by: toneyericsson on 2009-04-28 20:05 ] |
Mr Miyagi
Joined: Mar 28, 2005
Posts: > 500
From: UK
PM |
I had my own problems with this company. Sent my handset in for repair as i had the BROD. Also included a letter asking for a simple quote on a replacement cover too, as mines was a little scratched. They turned round and said I need the LCD screen replaced as they found a fault with it. They were also unwilling to repair the BROD unless they fixed the lcd screen which had no fault on it at all. After numerous calls to the s.e call centre and after escalating it to a team manager in s.e i finally managed to end up getting a replacement like for like s.e k850 and they kept my original. Not happy at all, considering this is the main s.e repair centre in the UK. |
northmonkey
Joined: Feb 09, 2009
Posts: > 500
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If i had any problems with my phone being repaired like you lot have had in then i would threaten to sue them, they would soon sort the problem out then. |
toneyericsson
Joined: Aug 22, 2004
Posts: 70
PM |
I've heard it's quite a habit of theirs this shoddy level of repair service and charging of Out Of Warranty repairs when the handset is within a warranty repair/replacement.
I don't understand why customers should even need to be inconvenienced like this.
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golemsmate
Joined: Nov 09, 2007
Posts: 442
From: United Kingdom
PM |
yes that doesnt make sense they have on the phone when it was produced so surely they can pull out a calculator and work out how old it is (yes that might need it, they've shown high levels of incompatence up to now)
There needs to be a way round the proof of purchase to show you haven't stolen it... maybe a document that comes and stays with the phone or something |
toneyericsson
Joined: Aug 22, 2004
Posts: 70
PM |
I gave them copies of the receipts with this, they are obviously trying to say the faults wrong with it aren't covered under warranty.... The phones silver paint on the directional pad started coming off 2 days after purchase, that just got worst as when paint starts chipping it just carrys on, common sense really but according to them that's not covered under warranty.
But now of coarse it's been damaged by the repair center and they are further causing me aggravation and inconvenience. Absolutely f****** useless.
My company uses K+N in a different field and I can tell you these contractors are useless w****** as well forever getting chased up by my company. This all wasn't surprising when I showed a few colleagues how K+N's "technology side" has dealt with such a simple task of repairing a flipping phone.
[ This Message was edited by: toneyericsson on 2009-04-29 01:44 ] |
GavGlasgow
Joined: Mar 24, 2009
Posts: 13
PM |
This is shocking from SE, if you ever have a problem you should go to Carphone warehouse one of their express repair centres, chances are you could be under warranty and have the phone repair for free
My screen(C905) was cutting out due to the flex cable, 2 days it took to repair, they replaced the flex cable and put on a shiny new screen which is definetly better than the old one that was on it, all for free 
[ This Message was edited by: GavGlasgow on 2009-04-29 01:59 ] |
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Posted: 2009-04-26 23:59
