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O2 Win's Mobile Choice Network Awards 2008 |
weirdwilli
Joined: Mar 30, 2008
Posts: 415
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On 2008-11-13 00:51:56, Daedalus85 wrote:
Cause I've experienced their customer service first hand at The Link, and they were/are awful! We used to sit on hold for (I'm not kidding) hours waiting for them to set up a contract for us (back in the days before online contracts in store).
Went into the local Three (3) store the other week with a mate and there were 4-5 of the staff there just having their own conversation about some stuff that I'm sure our parents wouldn't have wanted us to hear, and pretty graphic too.
not to mention that two of them were women and were just sitting on the desk making a roll up...
Great staff there...
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Miss UK
Joined: Jan 11, 2003
Posts: > 500
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@ Super,
There more thn likely just jealous that you own a iPhone 
I was with 02 "Cellnet" since the prepay Philips Digi "U" handset was available, 5p texts were wicked back then and texting wasn't so popular 
02's prepay CS is pretty good again they still went out of there way to sort stuff out back then 
James I really would like to see how you are within your store watch this space haha!
tbh pesky students piss me off my boss tellls me not to keep items back for customers and students take this way to seriousley they storm of in a huff
what else annoys me is that hundreds of them are standing out on the streets you cannot get into Greggs for a quick bite for them :/
An "Apple" a day keeps the Doctor at Bay! |
Bonovox
Joined: Apr 13, 2008
Posts: > 500
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Apart from one or two clueless wierd customer service assistants O2 customer service for me is great. And nothing like Orange waiting on the phone for an hour  |
bearcub24
Joined: Aug 11, 2006
Posts: 227
PM |
On 2008-11-13 22:27:10, weirdwilli wrote:
On 2008-11-13 00:51:56, Daedalus85 wrote:
Cause I've experienced their customer service first hand at The Link, and they were/are awful! We used to sit on hold for (I'm not kidding) hours waiting for them to set up a contract for us (back in the days before online contracts in store).
Went into the local Three (3) store the other week with a mate and there were 4-5 of the staff there just having their own conversation about some stuff that I'm sure our parents wouldn't have wanted us to hear, and pretty graphic too.
not to mention that two of them were women and were just sitting on the desk making a roll up...
Great staff there...
Yeah I've had a similar experience in my local Orange shop, they just chat amongst themselves and totally ignore the customers.
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p900 lover
Joined: Jan 08, 2004
Posts: > 500
From: London
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Been with o2 for 3 years now and always had good service with them, CS is always been good. They also have good offers and great reception. o2 seem to be getting ll the good press in the last few months/year. They got the dome and the iphone so it seems as they are the preferred network in the UK. |
bearcub24
Joined: Aug 11, 2006
Posts: 227
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I've been with O2 personally for quite a few years and never had much of a problem, when I have needed CS's its always been dealt with speedily, and I've never had any connection problems and I travel throughout the UK. I also have a Voda corporate account through work, there CS have always been helpful too, the only thing I don't like about Vodafone is the way they brand the handsets. |
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Posted: 2008-11-13 22:27
