| Author |
3G iphone advert banned |
Daedalus85
Joined: Apr 23, 2007
Posts: > 500
From: Suffolk, UK
PM, WWW
|
If anyone goes into a phone shop and asks to 'play' with a phone, I would expect most salespeople to tell them to get on their bike...
If you are genuinely interested, rather than curious about it with no interest in purchasing it, then fair enough, if not then you're just being a time waster, something we really can do without when we've got other things to do. You have to remember, if you 'play' with it, it's instantly become non-pristine, and we have to try and convince a member of the public to buy that phone unsealed and partially used.
It's not a toy, it's something someone else has to buy.
My opinions on this forum are that of my own and not of the company I work for. |
|
|
Mr Miyagi
Joined: Mar 28, 2005
Posts: > 500
From: UK
PM |
every o2 store i have been in including apple and cpw have got the iphones available for customer's to play about with. don't know what stores u guys been going to, but all stores here have it, and here meaning up north lol
|
Daedalus85
Joined: Apr 23, 2007
Posts: > 500
From: Suffolk, UK
PM, WWW
|
All O2 retail stores have one, CPW got rid of some of theres recently in favour of 'laptop stations' lol
My opinions on this forum are that of my own and not of the company I work for. |
max_wedge
Joined: Aug 29, 2004
Posts: > 500
From: Australia
PM, WWW
|
On 2008-09-06 19:20:32, Daedalus85 wrote:
If anyone goes into a phone shop and asks to 'play' with a phone, I would expect most salespeople to tell them to get on their bike...
If you are genuinely interested, rather than curious about it with no interest in purchasing it, then fair enough, if not then you're just being a time waster, something we really can do without when we've got other things to do. You have to remember, if you 'play' with it, it's instantly become non-pristine, and we have to try and convince a member of the public to buy that phone unsealed and partially used.
It's not a toy, it's something someone else has to buy.
It is a toy and it's an expensive toy, and if I'm going to buy one I expect to have the right to test drive it. If you can't spare one of each phone model to be used as a store demo, to be sold at a 10-15% discount when all the non-demo models have been sold, then you aren't running your business very efficiently. It's just a form of advertising. You spend money on advertising but don't expect that every person who sees the ad will buy a phone - you just put it out there and see what you catch. Having demo models available is just like that. For ever 10 people who look at the phone one will buy it who would otherwise have walked away unsure.
IMHO it's a small thing to ask and ought to be factored into your business costs.
3 in australia have working models of most of their range on permanent display in all their stores.
_________________
 Tricks and Tricks for K800 File System Tweaks for K750
[ This Message was edited by: max_wedge on 2008-09-07 03:54 ] |
Daedalus85
Joined: Apr 23, 2007
Posts: > 500
From: Suffolk, UK
PM, WWW
|
We have a range of demo phones that we keep upstairs for the most popular models, but not all.
How would you like it, if you bought a phone with the seal broken and I told you that your brand new SE X1 or whatever that you've been waiting almost a year for, got yourself all excited about and you want it to be pristine new, had been played with by some really gross disgusting guy with hands covered in grease and filth who looked like he'd make a hobo look presentable to the Queen? Would you say "eeew, take it back, get me another one?" or would you make do when I tell you it's the last one we have?
My opinions on this forum are that of my own and not of the company I work for. |
max_wedge
Joined: Aug 29, 2004
Posts: > 500
From: Australia
PM, WWW
|
It's only one phone per model that needs to be "unsealed". And if they don't try to jerk me off and are honest right up front that the phone is a demo model, the last one in stock and carries a 10% discount, I'd be more than happy to buy it (after thoroughly checking it out of course).
Ever heard of isopropyl alcohol? Will clean away any nasties left by mr public. 
|
Bonovox
Joined: Apr 13, 2008
Posts: > 500
PM |
I noticed in CPW they sometimes have demo models hanging around the sales assistants necks though it seems rare. I dont see why they cant spare each model in stores range to have a demos like O2 do in some stores now. I know how i would feel if i had a none pristine phone used by someone. It happened to me when i bought a phone from CPW once. The box seemed fine but when i got it home there were finger prints all over it and it had photos on it taken in store. Very annoying i took it back and got a NEW one. But store brochures like Orange for instance say COME IN STORE AND ASK A PHONE TRAINER FOR A DEMO. I still think customers should be able to try things out. You would not walk into Currys and not be able to listen to a stereo you wish to purchase or digital cameras behind the counter you can play with them. |
max_wedge
Joined: Aug 29, 2004
Posts: > 500
From: Australia
PM, WWW
|
yep, the key point is if they are selling you a demo'd phone that they are up front about it. Then you have an opportunity to negotiate a better price. So what the store loses $20 on one phone from each model they sell? The margins aren't that low. Besides if they actually cleaned the phone and deleted the images etc they could actually sell it as new and no one would know (not that I'm justifying that, but what you don't know doesn't hurt you - provided it works properly). Just seems lazy to me.
I'm in business and I give people discounts for all sorts of things. It's called encouraging return custom.
|
Miss UK
Joined: Jan 11, 2003
Posts: > 500
PM |
Customers prefer to try before they buy it's a fact,
I know here in Brum theres litrally that many phoneshops crawling at your feet ( I don't know how they survive tbh )
but to gain a sale it's often wise to show a demo to customer,
cos some phones aren't availbale or have been taken away,
it's prob quite harder for sales rep within phoneshops,
that why there trained on products to help customers,
although customers quite often research phones functions so just leaves the contracts to sort out at the end of of it 
if I ever get a job in a phoneshop I think it's gunnabe some hella experience (Jewellery is such a easy thing to sell) phones god help me
An "Apple" a day keeps the Doctor at Bay! |
max_wedge
Joined: Aug 29, 2004
Posts: > 500
From: Australia
PM, WWW
|
I've worked as a computer tech, in retail, phone support, repairs and now for myself as a repairer/installer. I reckon a phone shop would be a breeze compared to some of the odd things people ask me to do for them.
|
Bonovox
Joined: Apr 13, 2008
Posts: > 500
PM |
Actually i find still i generally know more than the shop staff they seem to be poorly trained in many shops. So many times i go into a shop and ask for something get a blank look and they walk off  . Though today i had another play with an iphone in O2 store just for the hell of it. I was connecting it to You Tube. Worked very well even though the coverage said Edge. But god the camera does wobble and is so poor. |
Miss UK
Joined: Jan 11, 2003
Posts: > 500
PM |
On 2008-09-09 08:27:28, max_wedge wrote:
I've worked as a computer tech, in retail, phone support, repairs and now for myself as a repairer/installer. I reckon a phone shop would be a breeze compared to some of the odd things people ask me to do for them.
lol you have certainley gone up in life then
ive worked in Tesco for a few weeks yrs ago after my big gap from retail ive decided to comeback hence why im doing this training...
it's very rewarding btw and I love the customers cos there eldary and they pay me nice ompliments lol
An "Apple" a day keeps the Doctor at Bay! |
Miss UK
Joined: Jan 11, 2003
Posts: > 500
PM |
On 2008-09-09 22:54:00, Bonovox wrote:
Actually i find still i generally know more than the shop staff they seem to be poorly trained in many shops. So many times i go into a shop and ask for something get a blank look and they walk off . Though today i had another play with an iphone in O2 store just for the hell of it. I was connecting it to You Tube. Worked very well even though the coverage said Edge. But god the camera does wobble and is so poor.
Bono if I end up working for 0range that will be me totally "Clueless"
ive never used there services before and I don't know nothing about the company
I know alot on 02 though past experiences
how come you haven't been roped in to taking a contract out viewing
that iPhone second time around huh ? 
explain later im off to sleep day off and ive got a interview to book with floors2go darn :s
An "Apple" a day keeps the Doctor at Bay! |
Bonovox
Joined: Apr 13, 2008
Posts: > 500
PM |
Well i hate contracts. Never again. Im happy enough with O2 pay and go. I was thinking of buying the iphone on pay and go when its out but not sure anymore. Im either going for the N82 or C902 on O2. As for Orange if they have Phone Trainers they should be good at training you. Good luck. The Futures Bright The Futures Miss UK.
[ This Message was edited by: Bonovox on 2008-09-10 15:30 ] |
Miss UK
Joined: Jan 11, 2003
Posts: > 500
PM |
Ive got a interview with 02 this afternoon,
I don't know about this one tbh cos they want me to travel to Bury for training, and work sundays 
0range are more up my street but still lets see what happens,
thinking of questions to ask 02 is hard I have'nt really much to ask them as there description says it all however im gunna play dumb and ask about demo phones instore in stuff as I think having these is a good selling point
ive got about 8 to ask anyway,
with 0range I asked about 5 and next thing I knew im invited to a assement on the 23rd at a hotel in brum !
if im sucessful in either of these jobs it's gonnabe hard to not look at phones
An "Apple" a day keeps the Doctor at Bay! |
|
|
Posted: 2008-09-06 19:20
