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Vodafone sent me the wrong phone |
WelshTom
Joined: May 20, 2004
Posts: 364
From: Costa del Cardiff Phone: K610i
PM |
Dude you are crazzy why on earth are you annoyed?! voda have basically sent you £100 for free. The K800i is worth lots more than the W810i. So if you want the W810i sell your K800i and pocket £100 as well as a w810i. Personaly i would be very happy with voda! |
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Mulder7
Joined: Apr 01, 2006
Posts: 221
From: Never, Never Land
PM, WWW
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I can fully understand why you are fuming, not great customer service, money going out of your pocket from phone calls to Vodafone, added stress, and also handing you a phone you do not wish to have. But as other members have said on here, ditch the phone, buy a W810i then pocket the change and take you girlfriend on a date.
This whole phenomena is a mystery, wrapped in an enigma, wrapped in a government agenda.
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fannymites
Joined: Feb 27, 2005
Posts: 8
From: Sheffield, England
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@ voda_jon
When the phone arrived and I saw it was the wrong one I didn't take it out of the wrapper or touch it in any way as I fully intended sending it back. The sales rep was the one that said to use it over the weekend and they WOULD exchange it for another model if it still wasn't suitable. The contract deal they offered was actually pretty decent and suits us both so I'm not really thinking of trying to cancel it and I'm sure they thought they were doing a good thing by sending the k800i. I would still like the phone to be exchanged because of this terrible earpiece vibration but I'll be happy with another k800i now.
@ WelshTom
I'm not so much annoyed at the phone, more that I had my heart set on particular phone and was told it was available then received the wrong one and being told the one I wanted was discontinued, even though it is still being advertised.
And the fact the phone appears to have a fault. On top of this, being ignored by their reps I think I am right to be annoyed with voda.
The sales rep who said she would get back to me also gave me her name and an extension number to get to her directly but when I phoned voda they said it was impossible to put through to an extension as they have too many call centres.
To top it all off, the e900 that my girlfriend got has problems too, locking up and freezing at certain times. She wants my k800i now. |
IRFCA_WDG-3A
Joined: Nov 24, 2005
Posts: 359
From: Rajdhani Express!!
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send me the k800 if u really dislike it - i'd love one !!! 
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fannymites
Joined: Feb 27, 2005
Posts: 8
From: Sheffield, England
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Well the k800i grew on me so I decided to keep it but I never did get that free memory card, since the original rep never contacted me I spoke to someone else who said that they didn't stock memory cards for that phone.
However, the problems continued with missus' samsung e900 so she asked voda if she could swap it for a k800i which they agreed and it arrived the very next day.
They also pointed out that all handsets are on a 14 day return policy and if she decides she doesn't like the k800i she can swap for something else, whether it is faulty or not and whether it has been used or not and I am still entitled to change mine also.
So with that, voda have gone up in my estimations a bit now.
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Luke-the-magic-man
Joined: May 31, 2005
Posts: > 500
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lol they are still terrible, I used to be on them when I started with my mobile, but calls n texts were to expensive.
also bit unrelated, but is youruser name pronounced fanny mites?
lol
Check out my sales  I am a mac fanboy  . I will honor Laffens gift of P990 flip free avartar, but I sold the p990  |
shaliron
Joined: Jan 15, 2006
Posts: > 500
From: Melbourne, Australia
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I bet the sales rep or whatever thought that if they couldn't give you the W810, then they'd compensate by giving you a more expensive phone from the same brand as compensation. Be happy with what you've got. The W810 is a good phone and your problems with the K800 are just unfortunate I guess.
A wooden spoon is a spoon made from wood. Source: WikipediaWinner of: Best Thread (Huge SE Portfolio) 2007, Best Post (Huge SE Portfolio) 2007, Best Signature 2007, and 2nd Best Nickname 2007. |
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Posted: 2006-07-19 00:22
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