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Vodafone sent me the wrong phone |
fannymites
Joined: Feb 27, 2005
Posts: 8
From: Sheffield, England
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My girlfriend and I wrote to vodafone to cancel our contracts and after repeated phone calls from voda they persuaded us to stick with them with various offers and we selected two new phones, samsung e900 for her and sony ericsson w810i for me. The sales bloke said both phones were available and made a point of telling me the w810i comes with a 512mb memory card.
2 days later we took delivery of our two new phones, 1 samsung e900, no problem there, and 1 sony ericsson k800i.
It was hate at first sight and I got back to voda to ask what was going on.
The informed me the w810i had been discontinued so I had been sent the k800i as an "upgrade".
I really don't like this phone and they have said to try it over the weekend and if I decide I like it they will send me a free 512mb memory card and if I still don't like I can return it and select a replacement.
The problem is, I only want a w810i and nothing else will do and if I had been told from the start it was unavailable I would have got my contract from a provider that did have it.
Is there anything I can do about it?
At the moment I have 2 choices -
1) Keep the k800i and be stuck with a phone I hate for the next 18 months.
2) Send it back and wait 2 weeks for another phone I don't want. |
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Krubach
Joined: Dec 05, 2002
Posts: > 500
From: Sunny Portugal! :)
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Quote:
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On 2006-07-14 15:22:39, fannymites wrote:
1) Keep the k800i and be stuck with a phone I hate for the next 18 months.
2) Send it back and wait 2 weeks for another phone I don't want.
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Either way, you'll get a phone you didn't want in the first place. 
[addsig] |
jcwhite_uk
Joined: Feb 18, 2004
Posts: > 500
From: Dorset, UK Phone:Xperia Z1
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Tell them that they either supply a w810i or you cancel the contract as they have not supplied the phone as agreed when renewing. If they refuse them threaten them with trading standards.
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pmerryman
Joined: Jun 02, 2004
Posts: > 500
From: Oldham,Uk
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They are still advertising the W810i on their site. No mention there of it being discontinued. I would wait till after the weekend, and get back onto them, and either cancel the contract and move to another provider, or pick an alternative phone with them, that you do like.
One Day, Men Will Look Back And Say I Gave Birth To The 20th Century. You have to have a piss in the sea, its the law. The A-Z of Trusted Traders[img]http://a-zott.com/images/A-Z |
whistla
Joined: Aug 22, 2005
Posts: > 500
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Just sell the K800i, its worth a lot more then the W810i
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Cycovision
Joined: Nov 30, 2003
Posts: > 500
From: England
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Personally, I'd send both phones back and cancel the contract(s), then get the phones that you both want from another provider. Don't forget that when you sign up to a new contract (which includes renewing an old one), you have a cooling off period as part of your statutory rights. I'm pretty sure it's 14 days so you'll have to act quickly.
Nice username by the way! 
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Miss UK
Joined: Jan 11, 2003
Posts: > 500
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I think there basically telling you that the W810i is rubbish and so they have sent you the K800i lol..
why don't you like it? it's way better than the W810i which is purely old now 
An "Apple" a day keeps the Doctor at Bay! |
Luke-the-magic-man
Joined: May 31, 2005
Posts: > 500
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right, why dont you send me the k800i and 512mb card and il send you a w810i?
How does that sound? Il buy one specially for you.
Im not just taking the piss, im a ebay powerseller and want a k800i, and you want a w80i which I can easily obtain.
Pm me if your interested
Check out my sales  I am a mac fanboy  . I will honor Laffens gift of P990 flip free avartar, but I sold the p990  |
Sammy_boy
Joined: Mar 31, 2004
Posts: > 500
From: Staffordshire, United Kingdom
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I'd say keep the phone, sell it and get a W810 - as others have said the K800 is a much, much better phone and is worth more. You'd probably make yourself a good £100 or so profit by doing this!
Or, I have a W800i I'll happily swap for your K800!
"All it takes for evil to flourish is for good men to do nothing" - Edmund Burke
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fatreg
Joined: Jul 26, 2003
Posts: > 500
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i says ill do the same as luke....
but ill throw in some extras..
fatreg
EDIT: If you hadnt guessed. the K800i is worth a lot more than the W810i
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Rob_B
Joined: Apr 04, 2003
Posts: 153
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Sell the phone and card, its worth way more than a w810 and you could buy an 810 and have about 50quid profit! Don't swap it, for just an 810 as you'd be mad!
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fannymites
Joined: Feb 27, 2005
Posts: 8
From: Sheffield, England
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Thanks for the responses. It seems general opinion is that the k800i is a great phone so I decided to put my annoyances aside for a bit and give it a try.
Well, after 3 days of trying it, It still seems big and heavy and the video recorder is crap but the camera and other features are all excellent.
The problem is, the sales rep who said to try it and she would get back to me monday still hasn't been in touch so looks like I'm not getting the memory card and now it's suddenly started making a vibrating noise when any one speaks on the other end. It just sounds like something is loose inside. This is pretty shocking after 3 days of use and I've barely used it at all. This has suprised me since I was pretty impressed with the quality feel of the handset.
So now I'm fuming, voda called us several times trying to persuade us to stay with them and when we finally agree, they send the wrong phone, they send what is apparently a faulty phone, the sales rep doesn't bother getting back to me to solve the issue and it's clear they don't really seem to care much about their customer. |
pmerryman
Joined: Jun 02, 2004
Posts: > 500
From: Oldham,Uk
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Get back onto them, and cancel the contract, and move elswhere mate. Like you say, they are not bothered about you, or they would have called back. |
voda_jon
Joined: Nov 28, 2004
Posts: > 500
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the 14 day cooling off period is not a legal requirement of ANY network... Basically Vodafone off u the 14days as a goodwill return or exchange IF THE PHONE HASNT BEEN USED! if the phone has been used then they are fully within the law to not offer an exchange or refund...
That is all stated in the T&C's and the refund and exchange policy that comes with everyone single handset in the box and is also on the website and in all of vodafones stores.
So once a handset has been used Vodafone CAN and WILL refuse to offer a refund or exchange... So i got ma fingers crossed for u...
J. |
haynesycop
Joined: Mar 10, 2004
Posts: > 500
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Sell it buy the phone you want and take your girlfriend out with the change!
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Posted: 2006-07-14 15:22
W810i
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