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Orange are useless |
JiggyJaggy
Joined: May 21, 2002
Posts: > 500
From: London, UK
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I just got mine on orange. There is small logo on front of the phone. Orange icons but no horrible orange bar down the side.
This message was posted from a WAP device |
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hairytea
Joined: May 10, 2006
Posts: 164
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On 2006-07-07 20:28:52, fatreg wrote:
even me has noticed slacks in oranges repuatation..
its not good...
something needs to be dont sharpish.
@ hairytea your on about equity points. they went out donkeys years ago...
fatreg
yes that was it....thanks it was bugging me. :-}
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dotsis
Joined: Jan 03, 2006
Posts: 149
From: here, there and everywhere.
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Couldn't agree more.Orange cc was wonderful back in the days of the nk402 and 3210.Now it's utterly shit.I'm constantly phoning them and being held in a 5 to 10 min queue.When someone eventually answers, they are often incompetent and of ethnic origin.
This message was posted from a Nokia |
slayerule
Joined: Apr 21, 2004
Posts: 170
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highly amusing the phone has now been released on orange but only to those who want to take out a new contract. this is only online so i dont know if i ring up and have a go i might get it, or go into a shop which is what im tempted to do! |
darrengf
Joined: Dec 21, 2003
Posts: > 500
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I do agree that Orange seem to havelost the lack of customer care recently. More and more people are complaining, but i dont think they are complaining to them.
If you dont write and complain they wont do a damm thing about it.
Regarding the India Call center. Only the Billing services are there and Orange are told that they dont have many complaints about them and they are doing a gr8 job. Again people moan on here and phones but dont write to them.
Orange have listened regarding the icons down the side of the phone. If the phone accepts them then they will put them on and there will be a setting to allow to turn them of in the phone. if the phone cant have the setting then orange wont put them on. ** Lots and Lots of people wrote and complained and they did listen. Ok the icons are different but its a start.
Regarding Orange changing it to out of stock was a mistake i beleive.
However one thing that i noticed
onestopphoneshop was advertising the Orange K800 in for a couple of weeks before Orange was selling them.
I did rng them and they did say that yes the phones are in stock and with Orange Branding.
I can tell you tho that O2 CPW cust care is worse the Orange.
I have been trying to obtain a credit for the charges on my GPRS, I had 5mb free for the first month and 02CPW say i dont. The letter i got must be for some one else or im mistaken. Ive sent them the letter they sent and no waiting.
What crap. Really p***d with them.
P.S I have k800i on 02 (Generic) on a £20 contract, phone was free (www.onestopphoneshop.co.uk) but use my Orange 3g sim card in it.
Its gr8 and i can send mms upto 300kb with out any probs.
thats nearly 30 sec mms vidoe clip. Gr8 
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slayerule
Joined: Apr 21, 2004
Posts: 170
PM |
rang up today to finally get my upgrade, laughed in their faces down the phone when they said it was going to cost £50 to upgrade. they said would i like to speak to someone who might be able to get it for me for free to which i said 'Yes' 30seconds later i have a free phone winging its way to me |
Frubin
Joined: Sep 02, 2004
Posts: > 500
From: London, England, UK
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Hummm ... i think Orange customers service/calling centres may be based in India alright.
I'm on contact and i phoned customer service to check if my my phone is set up for international roaming which it was not. I was on hold for 25 mins before they answered :-| The first customer service operator had a English accent and he set up the roaming service, included a "Try before you by" £5 worth of free calls and texts abroad from the UK and added my request for the Travel bundles - 75 texts for £15 on my account. He informed me that i should recieve a sim update(s) to confirm that it has been set up and do is read the message, delete it then switch the phone off then on to complete the update.
5 hours later i still did not recieved any :-@ So i phoned customer service again to find out what's going on which took around 15 mins before they answered. I had a woman with an Indian accent answer my call. I explained the suitation and she said she needs to check if my phone is compatable to work outside the UK. I have a W800i and i already knew it would work in Denmark (i already checked the Orange website and it being a tri-band) before she told me >-| Anyway, she told me to switch off my phone, leave the battery out few seconds then put the battery back and i should get the update. Emmm, no sim update(s) recieved! :-@
I heard another in the background another customer service operator answer also with a Indian accent.
Gonna leave my phone on to see if i receive any sim updates overnight, if not then back on the phone to customer service again :-|
So it seems they may be still based here in the UK as well as India. But could it be maybe after a certain time or on high call volume do customers get converted to India's call centers?
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[ This Message was edited by: Frubin on 2006-07-13 23:13 ] |
SCORPIONKING1982
Joined: Mar 11, 2003
Posts: > 500
From: Leeswood
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Or they could be Indian but living and working in the uk.
myspace.com/scorpionking1982 |
drhunter
Joined: Oct 01, 2003
Posts: 40
From: Newcastle, England
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On 2006-07-07 21:20:34, The Lostprophet wrote:
... they didint give a crap that i was leaving....i spend almost 200quid a month on my contract...nice to know that my money wasnt wanted.
[ This Message was edited by: The Lostprophet on 2006-07-07 20:20 ]
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Sound like my experience, although I didn't spend anywhere near that amount.
Last year I called to say I was thinking of upgrading but that O2 had offered me a better deal. Instead of the expected, "let's see what we can do," the reply was "certainly Mr H, your account will be cancelled on the 15th of this month. Anything else I can help you with?!"
O2 were more than happy to have my money
Have a look at some of the photo's on my site, they can be quite good (no adult content!) |
apolloa
Joined: Jul 27, 2005
Posts: > 500
From: Dorset, UK
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I've been offered a free upgrade to the K800I next month when my contract ends, I was told today. Hopefully these new Orange tariffs will be out by then as I'll change my contract as well.
I have to say though that I have never had a problem with the Orange CS. They are usually helpful and I can understand what they are saying. Perhaps I'm just lucky? |
fatreg
Joined: Jul 26, 2003
Posts: > 500
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On 2006-07-14 00:16:22, SCORPIONKING1982 wrote:
Or they could be Indian but living and working in the uk.
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defo not the case...
2 call centres in India and however many there were still in the UK...
its the dealers that usually get the Indians....
fatreg
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Frubin
Joined: Sep 02, 2004
Posts: > 500
From: London, England, UK
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@ SCORPIONKING1982: Hummm ... but isn't stange to hear another person with an indian accent in the background with that operator?
@ fatreg: Ok, so the Orange call centre is mainly in the UK but there is a couple in India? But why convert us to there rather then use the UK beased ones
By the way, i did finally recieve the Sim update in the night!
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[ This Message was edited by: Frubin on 2006-07-15 07:02 ] |
whentheleveebreaks
Joined: Jun 15, 2004
Posts: 390
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Ive had a mix of call centres i think. One of my calls was an inian chap, thats was quite possibly the most stupid person ive ever spoken to. Orange cocked up and added a load of bundles (which totalled about £50) so i phoned them up and said that i was going to pay, he offered me £5 of international calls FFS. What am i going to do with that!!!!! Idiot. He wouldnt do anything about my over charging. Eventually i waited till i spoke to someone that was English and they sorted it out no problems. These Indian call cerners f**k me right off, they are useless. Rant over 
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FuricTrax
Joined: Jan 31, 2002
Posts: 261
From: West Midlands, UK
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@apolloa
What are these new Orange tariffs? |
slayerule
Joined: Apr 21, 2004
Posts: 170
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im still waiting for my K800i to work. i rang them at 9o clock this morning to register my new 3G sim and i was told it would get done between 12 and 2 this afternoon. its not 6.30 and my phone is still not being used! my original sim card is still working with my W800i and i cant use my K800i.
on a plus note they are sending me an M2 card as their manual says that they were meant to supply it with the phone  |
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Posted: 2006-07-07 21:47
