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Orange are useless |
slayerule
Joined: Apr 21, 2004
Posts: 170
PM |
Absolutely useless, i want to upgrade to K800 and on their website its status has changed from coming soon to out of stock, so i rang up to see what was happening. they told me its not available yet. as soon as it is im going to say i want to cancel my contract and get a better one cos their service is appauling |
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goldenface
Joined: Dec 17, 2003
Posts: > 500
From: Liverpool City Centre
PM |
Ring up again and I bet you get a different answer. 
Have you not tried CPW? |
amawanqa
Joined: May 08, 2004
Posts: > 500
From: Hornchurch UK & East London SA
PM |
Don't let the Orange contracts call centre leave you feeling asif you're stranded for 'Seasons in the Abyss' (lol sorry, couldn't help that when I saw your username..  ).
Phone them again, have a War Ensemble ( ) going and threaten to leave/ ask for your PAC number, and see if you have a different response...
[ This Message was edited by: amawanqa on 2006-07-06 12:42 ] |
hairytea
Joined: May 10, 2006
Posts: 164
PM |
Slightly off the subject here.....But F*** yer Orange are useless.
I had Orange on contract 6 years ago and i thought they were brilliant. I left and took my number to Vodafone for some strange reason I can't remember now. This year i returned to Orange...BIG mistaka to maka... But back in the day, Orange was the absolute best network by far at one point.......
• Customer service was great and always happy to help (! Now in India WTF!)
• Coverage was brilliant (Now sketchy and keep picking up French network over Orange (I live near the coast about 26 miles from France???)
• The more calls I made the more points I built up and got free gifts in exchange for these points. (Can’t remember what it was called but if I remember rightly I had to text something like balance to 402 or something and it told me for free how many points I had (this service doesn’t exist now??))
• Once a month they sent me a booklet showing what new gifts were added that I can exchange my points for.
• My minutes rolled over unlimited months as did my text messages. (now roll over one month only)
C'mon Orange what happened?
You really do suck now...really, reeally suck.
When i phone you for advise i get a frickin Indian who can never understand a word i am saying and telling me my English is bad and to stop using slang..WTF...MY language, English network WTF are you to tell me how to speak the Queens tongue?.......W***ers!
[ This Message was edited by: hairytea on 2006-07-06 13:38 ] |
Residentevil
Joined: Feb 29, 2004
Posts: > 500
From: Raccoon City, USA
PM, WWW
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Keep complaining about the CS.
Here in the US computer maker DELL moved it's customer service call center to India. People complained a lot and Dell had to close the CS center in India and reopen it in the US. Just had to throw that in.
Tough times don't last, tough people do!
Free Tibet |
hairytea
Joined: May 10, 2006
Posts: 164
PM |
Quote:
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On 2006-07-06 15:06:46, Residentevil wrote:
Keep complaining about the CS.
Here in the US computer maker DELL moved it's customer service call center to India. People complained a lot and Dell had to close the CS center in India and reopen it in the US. Just had to throw that in.
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There are quite a few UK companies doing the same at present.
it was on the radio the other day....sooooo many complaints so they did the same...brought them back to the UK...WHERE THEY SHOULD BE.
I have absolutely nothing against the Indians and Pakistani's whatsoever infact some of my best friends are Indian and Pakistani, but when it comes to setting up a call centre in thier country where the majority of them speak very bad English and can't understand English people...well it is a bit of a problem to say the least. |
goldenface
Joined: Dec 17, 2003
Posts: > 500
From: Liverpool City Centre
PM |
I just had a funny experience with them.
I emailed them on Tuesday morning asking if they sold 3G PAYG sims. I didn't get a response straight away so I went to the Orange shop and they sold me one for £5.
Lo and behold I have just received and email from them stating, rather bluntly:
Thank you for your recent mail. In response we do not sell 3G sims.
Kind Regards
Angela
So, I replied to Angela that I was conducting a survey for an online magazine on how the inconsistent levels of customer support from operators can leave customers confused and bewildered! and that 3G sims can, surprisingly enough, be purchased from your Orange shops! 
Told her her response was duly noted and thanked her for her time. 
[ This Message was edited by: goldenface on 2006-07-07 15:26 ] |
JiggyJaggy
Joined: May 21, 2002
Posts: > 500
From: London, UK
PM |
Im sure every network has levels of inconsistency. ps Orange now have the K800i
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whentheleveebreaks
Joined: Jun 15, 2004
Posts: 390
PM, WWW
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Does any know if they've butchered it with their firmware?
Posted from an iPhone |
goldenface
Joined: Dec 17, 2003
Posts: > 500
From: Liverpool City Centre
PM |
Probably.
The K800i was coming soon and then all of a sudden it went 'Out of Stock' |
haynesycop
Joined: Mar 10, 2004
Posts: > 500
PM |
Quote:
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On 2006-07-07 16:24:59, goldenface wrote:
I just had a funny experience with them.
I emailed them on Tuesday morning asking if they sold 3G PAYG sims. I didn't get a response straight away so I went to the Orange shop and they sold me one for £5.
Lo and behold I have just received and email from them stating, rather bluntly:
Thank you for your recent mail. In response we do not sell 3G sims.
Kind Regards
Angela
So, I replied to Angela that I was conducting a survey for an online magazine on how the inconsistent levels of customer support from operators can leave customers confused and bewildered! and that 3G sims can, surprisingly enough, be purchased from your Orange shops!
Told her her response was duly noted and thanked her for her time.
[ This Message was edited by: goldenface on 2006-07-07 15:26 ]
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Ah ha ha! Nice one wonder what kind of response you will get back if any at all.
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goldenface
Joined: Dec 17, 2003
Posts: > 500
From: Liverpool City Centre
PM |
@Miss C
She probably knows I'm pulling her leg anyway |
slayerule
Joined: Apr 21, 2004
Posts: 170
PM |
grrrr it just gets on better. i know they've got it but wont give it to me! im going to threaten to leave on monday if i dont hear anything |
fatreg
Joined: Jul 26, 2003
Posts: > 500
PM |
even me has noticed slacks in oranges repuatation..
its not good...
something needs to be dont sharpish.
@ hairytea your on about equity points. they went out donkeys years ago...
fatreg
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The Lostprophet
Joined: Oct 10, 2004
Posts: 480
From: BEDS,UK
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well they just sent me a cheque for 70quid...and i left them three months ago....thought my last few bills where a bit wrong still think they have gone down hill in the last 6months, they didint give a crap that i was leaving....i spend almost 200quid a month on my contract...nice to know that my money wasnt wanted.
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Phones - W900i W800i, S700i, 8800, n70 6680, v3 black, 8850, k700i + lots of other stuff that sits in a draw alday long
Refs - HERE
[ This Message was edited by: The Lostprophet on 2006-07-07 20:20 ] |
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Posted: 2006-07-06 11:49
