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ATT is unreal |
Deric
Joined: Oct 06, 2002
Posts: 10
PM |
Keep in mind that AT&T is currently building their GSM network, so if your coverage isn't great right now, it will be soon. I know our warranty policy isnt the best, and I wish we had technitions in the store that could assess the nature of the damage to a phone (i.e. Defect or abuse) but untill the big wigs in redmond decide it is a worthwhile venture, 24 hours will have to do.
If you can't be without a phone, go to your local store to do the warranty exchange, you can call in from there (almost never a wait time if you do it through a CS*) and you can manipulate the return policy by billing a phone to your account until you get your warranty phone, you can even have your phone shipped TO THE STORE
*CS=Communications Specialist | |
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teno
Joined: Oct 04, 2002
Posts: 6
From: Cocoa Beach, Florida,USA
PM |
Got my replacement phone T68 (I wish it was a T68i) and it works much better. Looks like I will have to upgrade the software if I want the features.
Wish that the Big Wigs could see this tit at my local store , he is just the worst customer relations provider I have ever seen, snotty and rude, like you are a burden to him. He only wants to play with his phone (messaging or games I guess). The other sales people (who are always busy helping customers) seem to be doing a great job of helping the customer, but I always get this Dolt when I walk in and just get the WORST! service. Does he ever have a day off?
[ This Message was edited by: teno on 2002-10-09 21:43 ] |
westside Slacker
Joined: May 29, 2002
Posts: 0
From: Just outside Seattle, Washingt
PM |
Yet another AT&T Wireless employee here. I have to agree with Deric that AT&T has some issues due to the fact they have rolled out a brand new network in a short amount of time. I am really not trying to make this a hyped up post about AT&T Wireless just because I am a company man. For some strange reason I actually care when things break. In my job function I troubleshoot the tickets that were submitted by customers so mind you I have no clue about warryanties and contract bs. IMHO I like the AT&T Network, but then again i'm working out of the seattle market which has been around the longest for GSM in our network so most of the bugs have been worked out. I've taken the phone to vegas, phoenix, and NY/NJ and was able to use the service fine where we have coverage. The only problem is with GPRS... and the funny thing is 70% of the time when I receive secure connection failed when trying to connect to GPRS, if you power cycle the phone it works..
I cannot guarntee you that I will be able to open a ticket for you, but if you have any concerns PM me and maybe I will be able to point you in the right direction.
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eagle11769
Joined: Aug 15, 2002
Posts: 5
From: Michigan, USA
PM |
AT&T wireless for several years now. I havnt had any problems. I,m on the gprs network in Michigan. I will admitt that their people in the stores are full of themselves. I like to go in and ask them alot of great questions and watch as they come up with what ever. It must be their training to act stuck up. Although they hire great looking chicks. Im sticking with At&t because what issues they have now will go away and they will rule the world. Theirs a guy in the canton office that I would love to hit because his service skills suck and he thinks hes all that but i go to the Novi store now. Dana Bell is the best. |
BlaSTiWi
Joined: Oct 14, 2002
Posts: 28
From: Omaha, NE - USA
PM |
Any insider info from who work w/ AT&T Wireless regarding ability to send and/or receive SMS w/ international recipient?
Also, is the MMS capability fully online yet?
Tkx in adv!
Rival --  T68i (R8A013) + T610 (R1L) & Belkin USB Bluetooth  |
Kiss_My_Butt
Joined: Jun 17, 2002
Posts: 1
PM |
I was with ATT when they first offered Pocketnet service (GOD i wish could go bk to THAT- unlimited net access for a flat fee?!?!), but now own the gsm/gprs. When T68 was first introduced, they knew virtually nothing about it (and i mean the techs- not costumer reps). But they were honest about it, and you could pick up new info along the way. NOW, they make it next to impossible to speak directly with a tech. Costomer service by phone & in stores has gone downhill. I owned the original T68 without the Att branding chip. Under warranty i recieved & requested a T68- not a T68i- i hate the asthetics of the T68i. However, its a branded T68, with the T68i software. Best bet is to always keep in communication with sony/ericsson directly- they always know the manuals, etc. because Att doesnt even keep information on the fons in tech department, once its no longer sold in the Att stores. | |
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Posted: 2002-10-09 04:17
T68i (R8A013) + 
