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ATT is unreal |
teno
Joined: Oct 04, 2002
Posts: 6
From: Cocoa Beach, Florida,USA
PM |
I have a T68 with ATT and I have had a lot of problems with the phone. So I contact ATT and they agree to send me a new phone but it will be delayed because the do not have any T68's only T68i. They will only replace with like product. So later today I stopped by my local ATT store and behold T68 phones on display. I asked the sales rep. about the T68i and he said that they are not on display. I then prompted with a responce that the T68i was not displayed so they could sell of the older phones which he dodged quickly. He then replyed that they are the same phone only differant faces. Strange that my replacement phone is out of stock but there are plenty for sale and why hide the T68i. |
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jnonhoffzieg
Joined: Sep 02, 2002
Posts: 268
From: Newport Beach, California
PM |
teno, I'm afraid this sort of experience is quite real.  Most people at Cingular retail locations aren't any better, and I wouldn't expect anything else from these guys. Once in a while you'll come across somebody who is interested and knows what's going on - get that person's name and deal only with him/her!
Your best strategy is to arm yourself with as much information as possible and expect the worst. 
T68m -> R2F0004 on Cingular - I want my MMS! |
rentboi
Joined: Sep 01, 2002
Posts: 12
From: Irvine, CA, USA
PM |
I totally agree. Most of these reps are under-qualified, under-trained, yet rude and full of themselves. I was at the Newport Beach AT&T store (off of MacArthur) the other day, trying to straighten out a missing credit for a phone I returned (another story), I heard this rep telling a clueless customer about megabytes. Quote: "each word is a byte [wow, so i can send my entire email without spaces and only get charged for one byte?], a million byte is a K, and a million K is a megabyte..."
Another piece of gripe... They charged me $9.99 to send me a replacement phone because the first was defective. Guess one (or several) of their GSM Migration team phone reps up in Seattle will be getting an ear-ful from me.
AT&T... hope you are reading this...
-alex
[ This Message was edited by: rentboi on 2002-10-05 08:47 ] |
jnonhoffzieg
Joined: Sep 02, 2002
Posts: 268
From: Newport Beach, California
PM |
rentboi, LOL! That's the very store where I bought my original T68m. I live right around the corner from there. I probably dealt with the rep you mentioned because he was saying crazy stuff to me too. I ended up bringing my phone back to them because I found out the joystick already had 15,000 moves on it when I got it. They didn't have any new replacements so I made them to call the Irvine store (in Harvard Square) and let me pick one up there. I can't believe they made you pay 10 bucks for a replacement. You really should give 'em an earful!
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Lunar gray T68m flashed to T68i R2F0004 on Cingular - I want my MMS!
[ This Message was edited by: jnonhoffzieg on 2002-10-05 10:50 ] |
teno
Joined: Oct 04, 2002
Posts: 6
From: Cocoa Beach, Florida,USA
PM |
Add yes the $9.99 fee will be applied for my replacement phone as well. I see some talk that they changed there Data rates ( no doubt to try and attract more usage). It also angers me that they said that I would have to wait for my replacement T68 and that I could not pay a fee and get a T68i as a replacement.
Funny that they had plenty of T68's at the store and no T68i's on display (ah those are in the back room sir, I could get one out if you like). |
shawnmccall9
Joined: Apr 21, 2002
Posts: > 500
From: Chicago, IL USA
PM |
yep, I had them for like two years of tDMA before my 4 month fiasco of GSM service. ATT GSM sucks for a whole lot of reasons |
porterg
Joined: Sep 13, 2002
Posts: 45
From: North Carolina
PM |
Hate to say this, being a Cingular sales rep, but you need to go higher then the store level. Too many people do that for no reason, but, you have a good reason. Companies don't like to bust open new boxes for replacement, but that has to be done when there is an issue. Company shouldn't loose any money, since that would be a DOA, and SE should be giving ATT an brand new phone back. |
jnonhoffzieg
Joined: Sep 02, 2002
Posts: 268
From: Newport Beach, California
PM |
porterg, from the posts you've written, I think you are probably of a very different caliber than the reps mentioned in this thread. Wish Cingular had more people like you!
[ This Message was edited by: jnonhoffzieg on 2002-10-06 17:53 ] |
Deric
Joined: Oct 06, 2002
Posts: 10
PM |
I work For AT&T Wireless and I'm sorry to say that some reps are clueless. Dispite A LOT of training, some people won't even try to learn it. (I'm talking about 2 weeks of GSM/GPRS training) If the Warranty rep is telling you they can't replace your T68 with a T68i, they're lying to you. Call Back and tell them if you don't get a phone to use you're going to cancel. The $9.99 is for overnight shipping (it used to be free and it was costing a FORTUNE) you will only be charged this once, if you have another warranty issue the shipping will be free. (And the warranty phones are not REPLACED by the manufacturer, they're REPAIRED)
IF you have any further problems from them e-mail me at Deric_houston@yahoo.com and I'll take care of you personally.
Deric |
ipXpert
Joined: Sep 13, 2002
Posts: 25
From: USA, Orange, California
PM |
Hello Deric,
You are the man! Its nice to know that there are people around that still care about service and helping out your fellow man/woman. I am with Cingular now but I was thinking about checking out ATT's GSM service. I have an unlocked t68i right now. I have been with Cingular almost 8 months. Should I get one of ATT's phones or should I just stick with my own phone?
Cheers,
Shawn |
peanotation
Joined: Oct 07, 2002
Posts: 63
From: Ventura, CA. USA
PM, WWW
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I feel for ya buddy; I've had about 4 MAJOR problems with AT&T, they are by far the worst provider and the service i get within a 100 mile radius from my house (San Diego, CA. USA) is terrible. I"m stuck in the contract with them and I love my T68i to death. So many problems have arisen, and I highly advise anyone NOT to get AT&T service, as the hidden charges and scams they run will drive you crazy. |
AldenC
Joined: Mar 28, 2002
Posts: 10
From: USA
PM |
I work for Cingular and I must tell you that we have one of the best warranty policies. If you have a problem with your phone you can bring it to a store and have it replaced on the spot. If they don't have any refurbished models available then they will replace it with a new phone (reluctantly of course). If there are not any of the same models in stock they have a matrix available to go to the next closest model. This is a lot better process than these ither providers try to pull by having to ship you a new phone. I currently work at the Redmond, WA store and if anyone has any problems they are welcome to contact me and I will try to assist. Customer servicre is a top priority at Cingular. alden.campbell@cingular.com |
djdanska
Joined: Sep 08, 2002
Posts: 1
PM |
Cingular is affiliated with sbc. Due to that fact i refuse to do business with them. Sbc/ameritech screwed me long enough.
This post was posted from a T68i |
ipXpert
Joined: Sep 13, 2002
Posts: 25
From: USA, Orange, California
PM |
Another good guy! Cheers to you too Alden:-) |
jnonhoffzieg
Joined: Sep 02, 2002
Posts: 268
From: Newport Beach, California
PM |
Thank you to both Deric and AldenC for offering to help - I'm going to hang on to both of your email addresses. Whichever service I use in the future, having a knowledgeable contact is worth gold!
I will attest to Cingular's generous return/service policy. Their equipment insurance plan is also top-rate. For $3/month my phone will be replaced on the spot no matter WHAT happens to it. That sure takes away any worries about dropping/losing such a nice phone...
T68m -> R2F0004 on Cingular - I want my MMS! |
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Posted: 2002-10-05 01:44
