Posted by superleeds27
I emailed O2 yesterday enquiring about the latest firmware for their branded phones, i got this reply!
Dear James,
Thank you for contacting O2 Customer Service.
Please contact our Data Support team on o2datasupport@o2.com for more help about
the firmware for Sony Ericsson W800i phone.
You can also call our Customer Service team on 08705 678 678 or 4445 from your
mobile phone with the following information and they will transfer you to our
Data Support team.
Calls charged at 20p per minute from a mobile phone and at national rate from a
fixed line. The lines are open: between 8:30am and 5:30 pm, Monday to Friday.
You can also contact the Sony Ericsson support on 08705 237 237.
They are available from Monday to Friday between 08:00 am and 06:00 pm and on
Saturday between 09:00 am and 05:00 pm.
If you need further information about this matter, please reply to this email.
For further details about O2, please visit our online Help Centre at:
http://www.o2.co.uk/help
Important - Please make sure that every time you contact us you include the
following information: Your Date of Birth, Postcode, Mobile Number.
Kind regards,
Vasantrai Dabhi
O2 Customer Service.
I have now contacted the other email addressa bout this problem and will post back when a reply is recieved!
Posted by chrisdaniels
I used to work for O2, and it is common for them to take a while testing the F/W.
About a year or two ago, the K700 F/W broke the Text messaging or o2, and i think the K750 F/W has had problems with GPRS.
They need to check every little detail otherwise they lose revenue because you cannot use your phone properly & are liable for a FOC replacement.
It will be out soon, no point giving them hassle. The normal customer service havent got a clue about F/W anyways. You need to get to the nerd in Tech Support to stand a chance of getting a decent answer.
Posted by superleeds27
So if i updatd the software and my phone didn't work properly!
I could recieve a upgrade/ replacement!
Posted by mwarner
@chrisdaniels
I agree about the O2 support. In the 'old' days (e.g. with my T610 and K700) I used to bother emailing O2 about issues I had with my phone. However, none of the replies were ever anything other than generic replies. It goes without saying that they don't type replies completely by hand. I believe they have a set of pre-written sentances / paragraphs that they select from to form a reply.
Mike
Posted by superleeds27
Got a reply of O2 DATA SUPPORT SAYING:
Hi James
Thank you for your e-mail.
Our records show that the mentioned software has not been accredited by us for use on the O2-UK network.
There would be nothing stopping you obtaining the upgraded software, but if service was affected, there is nothing we can do to assist.
Kind regards
Brian
Customer Technical Support
O2-UK
Posted by chrisdaniels
in other words: get it from Davinci or some other place other than Sony Ericsson's official update, we cannot be held responsible (you break the contract)
But if you do need a replacement just dont mention that fact.
its your choice at the end of the day, but at least with o2, you know they have checked the F/W as much as possible to ensure it works to recieve/make calls & texts on their network
Posted by superleeds27
so should i be able 2 update through SEUS now then?
Posted by Jools
Only if you have a non-O2 branded phone. As the guy said O2 haven't approved the firmware yet, so its not available for O2 branded phones. If you use a non-branded phone on the O2 network then you can get the upgrade, but they won't offer support if you have problems on the O2 network.
Posted by superleeds27
wish theyd hurry up and release it
Posted by superleeds27
New 02 email!
Good Morning
Thank you for your e-mail.
As stated below, there is nothing stopping you from acquiring this software from Sony Ericsson directly, as far as we know there are no major problems with the handset you are using. If you are unhappy with your handset, I would advise you speak with your customer care team as regards further resolution.
If you require any further assistance, please do not hesitate to contact us.
Kind regards
Paul
Customer Technical Support
O2-UK
For information on O2-UK products and services please visit www.o2.co.uk
Posted by DrakoManiac
Heeeeeeeeeeelpppppppp............
Hi, I'm new in this forum, and i really need your help:
I'm from Peru, and i have a w800, and my problem is that i can't see the pictures in color in the browser of my phone, i only see in color the icons of the webpage i enter, but the pictures are in black and white like a wbmp graphic.
I'm really desperate....... please somebody can help me??......
P.D.: Sorry about my english....
Thanks
Posted by superleeds27
Anyone with O2 done the update yet?
Posted by manikm
Just got a k750i phone branded to Orange - but unlocked....and i'm on 02 - what does the w800 firmware break then>? or is this unknown?
So am i correct that you can't buy a w800i on O2 from an O2 shop\\website?
Posted by manikm
This was on ebay...and still is.
Proves the firmware is ok on K750i and 02?
Posted by manikm
I asked the guy if he had made calls and texts on the phone and this was his reply:
"Yes, all works fine."
Posted by chrisdaniels
it doesnt prove anything. he doesnt work for o2 does he. He's just flashed it with davinci. so the phone is now Unbranded.
The k750 & W800 are exactly the same hardware.
And yes, of course you can buya W800 from o2... have you not checked their shops or online store? its been out for months.
EDIT: that pic only shows the W800 theme. You can put it on a k750 very easily. i've got it myself.
_________________
[ This Message was edited by: chrisdaniels on 2006-03-26 14:19 ]
Posted by superleeds27
Anyone On O2
Updated Yet!?
Posted by rabitootoo
i don't think this will be the last update for the k750i/w800i because look at the k700i.. updates on firmware occured like 1.5 years after its release or at least 1 year.. and the k750i/w800i isn't even one year yet!
Posted by superleeds27
WTF Are O2 doing...
Why dunt they jus hurry up and release it, they carnt complain,
They now have the W810i for sale, on contract works out after 12 months 2 be at least £300!
And the spec isn't as good as the W800i!
Firmware please O2
Posted by rabitootoo
im getting really impatient as well. but i don't exactly want to go out and pay to get my stupid phone debranded
grr..well, i do need its firmware changed as well from the Europe one to the Asia/HK one.thats possibly right?
Posted by superleeds27
Still No Update, Tried today as some people on O2 have updated their K750s
But nothing for W800i
Posted by rabitootoo
confirmed. im still on r1a008 after trying to update (for the 3rd time. nothing happened )