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K750 freezing is a "feature" according to Orange |
dexter
Joined: Jan 23, 2004
Posts: 18
From: Bristol, UK
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I called Orange a while ago about my K750 occasionally freezing and they advised me to take it back to the shop for a replacement.
I phoned ahead to find out if they had any in stock and was advised to call 150 again and get them to run a diagnostic to save them doing it in the shop.
After getting a diagnostic run I was again advised to take it back for a replacement.
This time when I phoned the shop they said that I needed a fault code before they could replace the phone and told me to call 150 again to save time.
I've just got off the phone with the handset fault department who have now advised me that the phone randomly locking up is not a fault but that it was "designed this way by the manufacturer"! This means that, since the system tells them there's no fault, they can't replace my phone.
Has anyone else received this response from Orange? |
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Itanium
Joined: Jun 13, 2005
Posts: 77
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lol.. now that was something totally stupid the corresponding person tried to sell you. . feature.. haha. nice one. these support ppl are just amazing. |
K750aye
Joined: Jul 02, 2005
Posts: 53
From: London
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complain, you are within your statutory rights rights. if a product doesnt work then shouldn it be covered by warrenty?
Tech support are usually rubbish, they get paid to read out a book
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jcwhite_uk
Joined: Feb 18, 2004
Posts: > 500
From: Dorset, UK Phone:Xperia Z1
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That is stupid. I would phone again and talk to someone else. Locking up is not a feature but a fault.
If any goods sold in the UK are not fit for the purpose that they were desighned for (in this case, making a phone call, taking a photo etc..) then you are entitled to a replacement or repair free of charge.
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DVS
Joined: Jul 13, 2003
Posts: 56
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Speak to Orange cutsomer services again and get them to replace it or get them to speak to the store.
You could always upgrade the firmware with Davinci which will unbrand the phone giving you the original Sony Ericsson icons and sort out the crashing. Make sure you get the right settings available in threads on Esato. |
darrengf
Joined: Dec 21, 2003
Posts: > 500
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Thats a load of Rubbish. Speak to Customer care, or infact write a letter and email them.
I would however advise you to download to the latest firmware and then do a master reset.
R1a software on the phone is prone to freezing.
Hope this helps
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Boz250
Joined: Feb 27, 2004
Posts: 22
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He is so right i work for carphone warehouse and i had a customer so we were happy to replace the phone as it was under 14 days so we call orange to get his new sim registered and orange say we cant exchange as a software fault is not actually a fault!!!! anyway we had an argument with them and sorted it but honestly orange are sooo rubbish their customer services is pants |
Cornholio_666
Joined: Nov 30, 2004
Posts: 198
From: London
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i only buy phones off them because they are cheap. i got my K700i (orange) in november for £180 and on every other network it was £200+
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punkserb
Joined: Aug 05, 2002
Posts: 386
From: Chicago
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a feature?! you sure you didn't call microsoft by accident?  |
kidscruff
Joined: Nov 20, 2002
Posts: 332
From: England
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I have a couple of problems with my Orange K750i, which don't appear on any of the shop-demo-phones...
But because I got it through Orange direct, I have to deal with CS and Tech Support, and it takes them WEEKS to get back to me each time! I can make calls and texts on my phone, so I don't mind waiting that much, but it's about time they issue me a replacement... |
shelly58
Joined: Jun 19, 2004
Posts: 373
From: Nottingham UK
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i cant believe some of the crap that people will tell you!!...of course freezing up is a flaming fault!! because i've had my k750i 4 weeks now and i've had no faults with it at all!!...so does that mean my k750i is no good and i should take it back???....
always look on the bright side of life...de dum..de dum..de dum..
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punkserb
Joined: Aug 05, 2002
Posts: 386
From: Chicago
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Quote:
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On 2005-07-11 22:33:36, shelly58 wrote:
i cant believe some of the crap that people will tell you!!...of course freezing up is a flaming fault!! because i've had my k750i 4 weeks now and i've had no faults with it at all!!...so does that mean my k750i is no good and i should take it back???....
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that's right! take it back and DEMAND a new one with FF (Freezing Feature).
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LTSB
Joined: Jun 09, 2005
Posts: 10
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I've had four handsets from Orange. I'm with Orange Direct (Internet) and have had no issues with swapping handsets, each time a brand new one fully boxed has arrived the next day.
Tech support do take ages though so all i have done is continually ring CS until they call Tech Support and hey presto i got answers.
Anyway to cut along story short i have got my 4th K750i, W21 build and have updated the firmware to R1L002 using the SE online update service.
I have a stable handset now - Thank God!!! |
shelly58
Joined: Jun 19, 2004
Posts: 373
From: Nottingham UK
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lol!!! punkserb...but i should have kept my bloody big mouth shut!!...why??... because after i'd posted on here i looked at the phone and the flaming thing had switched off!!! (and yes it did have a full battery!)...in fact it happened twice!!...thats the last time i boast my phone's perfect!!!......result one very  k750i owner!!
always look on the bright side of life...de dum..de dum..de dum..
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PS3 ID: menalishka |
max_wedge
Joined: Aug 29, 2004
Posts: > 500
From: Australia
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atleast you have the FF  |
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Posted: 2005-07-11 16:52
