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K750i hardware problems - how to contact SE HQs? |
CpTbi||
Joined: Mar 17, 2002
Posts: 40
From: Athens
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Hello people
First of all i am one of the biggest SE fan. I run a small unofficial SE fan site for several years now.
10 days ago i bought one of the first shipments of the K750i (unbranded).
The first thing to do was to insert the battery and charge it. The problem was that..the battery cover was stuck and i couldn't open it. Several people tried without being able to open the battery cover. I went to an authorized service center where they had to remove the battery case and the whole back case of the phone.
Problem #2: the left earphone of the handfree makes a buzzing noise on high frequency sounds. This time i went to the shop where i bought the k750 from. They promised me that as soon as they receive handfree for the K750 they will replace my handsfree.
Problem 3(about 1 days later): i discovered that the vibrating alert wasn't working. I went once again to the service center, one day later was fixed.
Today i realised that the bluetooth of the phone is not working properly. The range that covers is only about 40cm. That explains why i couldn't discover any other bluetooth devices while i was searching. I did a test with my hbh-660 and yes...the only way to work is to be almost near K750. When i get away from the phone (30-40cm) the bluetooth conenction drops.
I sent an email to SE Hellas (Greece) where i demand the replacement of the phone. I still haven't heard from them.
Does anyone know where are the Headquarters of SE in Europe? I think Germany. Does anyone have any contact info? (email, fax).
I am getting very upset and desperate with my K750i
thanks in advance
[ This Message was edited by: CpTbi|| on 2005-07-07 16:01 ] |
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mmoussa
Joined: Jul 03, 2005
Posts: 15
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Well, I have to admit that these are too many problems for one guy and one phone. Blame it on bad luck!!! sorry!!!
The battery cover of K750i is really hard to open, but you can make a trick by pushing it down while sliding. Like you, I thought that I have a problem openning the cover but my friend showed me how since SE support taught him before.
Regarding bluetooth headset, I have the same one but with no problems at all. But let me tell you, that the first day I received my headset I threw it away, thinking that I lost 100$. Later on I found out that the problem is not with the headset but with the phone. All I need was to do update to my phone on SE site. With the new update, the phone and the headset are perfect.
Try it and you will not be sorry.
Good Luck since you need it. |
CpTbi||
Joined: Mar 17, 2002
Posts: 40
From: Athens
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The technician on the service point which replaced the cover had to almost break it (and of course damage it) in order to replace it. He tried in front of me with a small screwdriver to "unlock" the cover without a result.
About the bluetooth problem...K750i cant find any bt device which is >30cm from the device.Tried with a K700, T630, hbh-660. The phone is already updated with the latest firmware.
I blame it on bad luck but what would you do if you were in my place? Wouldnt you request a replacement?
[ This Message was edited by: CpTbi|| on 2005-07-07 11:42 ] |
jalou1995
Joined: Jun 17, 2005
Posts: 2
PM |
if im on your shoe man!!! i will defenitely ask for a replacement, its hard earned money!!!!! |
Pallister
Joined: Nov 13, 2004
Posts: > 500
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Glad I didn`t buy this phone...several mates of mine have similar problems..
No problems whatsoever on my Z800. Reading the press here in Norway, states that future deliverances of K750 has been put on hold, due to all this software issues....All is sold out, and retailers can`t answer when the next shipment is due...
Still, SE pumps the K750 commercial on norwegian tv
But companies who provides flashing/unlocking here in Norway have good days  |
Rookwise
Joined: Mar 22, 2004
Posts: > 500
From: UK. Phone:Samsung Galaxy A54 5
PM |
I've not had any of these problems at all except for the freezing when in standby. Updated the phone and now everythings fine. No problems. I wonder if it's a specific batch that has problems.
This message was posted from a K750 |
CpTbi||
Joined: Mar 17, 2002
Posts: 40
From: Athens
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So does anyone know where the European SE Headquarters are located? UK? Germany? Any contact info?
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sapporobaby
Joined: Sep 14, 2003
Posts: > 500
From: Finland. Kuwait maybe :)
PM |
Quote:
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On 2005-07-08 19:54:40, CpTbi|| wrote:
So does anyone know where the European SE Headquarters are located? UK? Germany? Any contact info?
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The one I use here is in Finland and they are beyond great. Their number is:
+35892992000. They are very helpful and have a connection to SE Sweden.
Hey Pallister, do you love your z800 as much as I love mine? I was torn between my z800 and the s700i, but the 3G put me over the top.
*edited on a Mac of course. Mac: There is no substitute*
N82(YES), iPhone 3G, Shure es530, Nikon D300, more stuff. No more SE stuff, why am I still here? |
Residentevil
Joined: Feb 29, 2004
Posts: > 500
From: Raccoon City, USA
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The K series has a history of bad software in the earlier models. So waiting for a later adoption will save you trouble going to the service center.
Tough times don't last, tough people do!
Free Tibet |
sapporobaby
Joined: Sep 14, 2003
Posts: > 500
From: Finland. Kuwait maybe :)
PM |
Quote:
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On 2005-07-09 03:44:21, Residentevil wrote:
The K series has a history of bad software in the earlier models. So waiting for a later adoption will save you trouble going to the service center.
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Did you not read the trouble he is having? Are you recommending that he sit and wait for something magical to happen to his phone? He should get on a phone that is working and demand a replacement. With the history he has had, they will not argue with him.
*edited on a Mac of course. Mac: There is no substitute*
N82(YES), iPhone 3G, Shure es530, Nikon D300, more stuff. No more SE stuff, why am I still here? |
CpTbi||
Joined: Mar 17, 2002
Posts: 40
From: Athens
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If they were software based problems i wouldn't mind and i would be waiting for a software update.
But i am talking about SERIOUS hardware problems.
Anyway..they(SE) called me on Friday to tell me that i should visit again the freaking service and i should have the phone back the same day. When i asked them about a replacement they told me "we dont know, only the service can decide that"
I still haven't decided if i should visit the service or give them a really hard time. |
sapporobaby
Joined: Sep 14, 2003
Posts: > 500
From: Finland. Kuwait maybe :)
PM |
Quote:
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On 2005-07-10 07:31:42, CpTbi|| wrote:
If they were software based problems i wouldn't mind and i would be waiting for a software update.
But i am talking about SERIOUS hardware problems.
Anyway..they(SE) called me on Friday to tell me that i should visit again the freaking service and i should have the phone back the same day. When i asked them about a replacement they told me "we dont know, only the service can decide that"
I still haven't decided if i should visit the service or give them a really hard time.
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I gave you the info that you need to contact them.
*edited on a Mac of course. Mac: There is no substitute*
N82(YES), iPhone 3G, Shure es530, Nikon D300, more stuff. No more SE stuff, why am I still here? |
sunfury
Joined: Jun 24, 2004
Posts: 63
From: Istanbul
PM |
This is really scary when you buy a new phone (or something else) and live this nightmare. CpTbi||, unless you didn't buy your phone from some kind of "black market" thing, you don't have to survive all this trouble.
Don't you have local authorities that take care of this kind of stuff? We have a customer rights code here, that says, in a periode of 30 days after the purchase, if the product fails or seems uncapable to do promised features (like bluetooth misfunction in this case), the seller company must obey one of the three choices you have: renew the product, refund or repair it. You choose one of them. After that 30 days, if the product has the same failure twice or 4 independent failures, again you have those three choices.
This law is enforced by the local attorney of district here and you should check it where you live. You are living in a EU country, I'm pretty sure you have similar laws and codes like we do here. You probably have all legal advantages that protect you in your situation.
Under this circumstances, I assume you already would have right to have a replacement or refund, just because of the bluetooth issue. And I will be surprised if they don't provide you this right in your country.
good luck anyway
[ This Message was edited by: sunfury on 2005-07-10 21:35 ] |
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Posted: 2005-07-07 10:16
