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Da Vinci Support (or lack of it) |
sapporobaby
Joined: Sep 14, 2003
Posts: > 500
From: Finland. Kuwait maybe :)
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Why is that when you want to purchase credits or logs from Da Vinci, they make it easy for them to get your money almost immediately, but if you need any kind of service, it takes days if they answer at all?
Maybe, ESATO should put them a: "use at your own risk" list.
Have any user of Da Vinci experienced problems with getting them to answer questions?
However to be fair, I have used their service and when they did answer the questions, their service was okay. It just seems that making contact with them can take quite a bit of time.
*edited on a Mac of course. Mac: There is no substitute*
N82(YES), iPhone 3G, Shure es530, Nikon D300, more stuff. No more SE stuff, why am I still here? | |
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dangerxtrem
Joined: Jul 03, 2005
Posts: 5
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I think they're fast on collecting the money but not so fast on fixing their ftp problems or at least having another source so we could download it off from... |
sapporobaby
Joined: Sep 14, 2003
Posts: > 500
From: Finland. Kuwait maybe :)
PM |
Quote:
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On 2005-07-05 19:50:55, dangerxtrem wrote:
I think they're fast on collecting the money but not so fast on fixing their ftp problems or at least having another source so we could download it off from...
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My point exactly.
Today I had someone ask me to help them simply because they could not get anyone from Da Vinci to answer them. This is not the first time. This has been a problem with them for quite some time. Maybe it is time that the mods get in contact with Da Vinci and ask them to either do better or discourage them from selling their wares here. A boycott is the only way to get Da Vinci's attention.
*edited on a Mac of course. Mac: There is no substitute*
N82(YES), iPhone 3G, Shure es530, Nikon D300, more stuff. No more SE stuff, why am I still here? |
G4seb
Joined: Jan 12, 2005
Posts: 43
From: France
PM |
I have a problem to....
See this tread:
http://www.esato.com/board/viewtopic.php?topic=94732 |
muppet
Joined: Jan 09, 2005
Posts: 165
From: Auckland, New Zealand
PM, WWW
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Quote:
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Maybe, ESATO should put them a: "use at your own risk" list. |
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Yes, of course. Same as if you open up your phone with a screwdriver, this goes without saying. Davinci Team is not a nice Mom and Pop business going back 15 years...
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Have any user of Da Vinci experienced problems with getting them to answer questions?
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No, they've always been prompt with me. I've always had a legitimate problem though, not a "It didn't work" when I tried to flash a CID36 file into a CID29 phone or something like that.
A lot of the problem reports I see posted here have very little detail, I'm not surprised they might ignore emails that says "I tried to flash it and it didn't work and gave an error message"
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However to be fair, I have used their service and when they did answer the questions, their service was okay. It just seems that making contact with them can take quite a bit of time. |
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What questions were you asking them? Legitimate problems with the software, or problems understanding how the software worked? With the amount of users they have, I wouldn't be surprised if they just ignored the second option.
Basically, don't use a tool like Davinci and expect to have a nice soft cushion to land on when it goes wrong!
If you're not a profession unlocker, I recommend the following:
Before buying any credits, you should ensure that the software loads on your PC and the cable you have works with the phone (try reading CID or something like that, be sure it detects your phone and starts doing something)
Have a spare phone handy in case something does go wrong.
Read up on what exactly it is that you're doing, KNOW why you are ticking/not ticking a box in the options. Make sure there's someone you can contact (phone repair place, mate etc) should your phone not work.
Should their be a problem, take a screenshot and contact your reseller, not Davinci Team (unless they themselves are your reseller)
NB: I do not speak for Davinci Team, nor anyone else for that matter.
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skaamu1
Joined: Jul 02, 2005
Posts: 22
PM |
To say it frankly, I am REALLY pissed by the uptime quality the DaVinci FTP server seems to have. I've been trying to download files for hours yesterday until it worked. There would be other, better options to allow people to leech the files; anyway, they are useless unless you have valid credits for finalizing.
Well, I've paid my credits, but I don't get the files I would like to have because the FTP is down all the time. So, if ANYONE has a local copy of R1J002 files for EUROPE_2 (CDA 102337/10) please don't hesitate to contact me. I would REALLY like to flash my phone because I paid 20 bucks for that. |
jcwhite_uk
Joined: Feb 18, 2004
Posts: > 500
From: Dorset, UK Phone:Xperia Z1
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@skaamu1
What phone are the files for?
Checkout my photos at My Website"Duct tape is like the force. It has a light side, a dark side, and it holds the world together." |
skaamu1
Joined: Jul 02, 2005
Posts: 22
PM |
D750i, branded T-Mobile GER. Right now, my D750i is flashed to J002 EUROPE_5, but I will try L002 EUROPE_2 this afternoon. I've got the files directly from DaVinci, they set up an alternate D/L location as long as their server is down. See GsMen's post in "Flashing now possible with DaVinci". |
GsMen
Joined: Jul 16, 2002
Posts: 133
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I have no hard feelings with people that are pissed about support.
Our support is a mess! And we are trying HARD to get a new support system.
Imagine getting MINIMUM 100 emails per day (not counting spam!) + minimal 50 new ICQ users per day.
From this 100 emails 50% is about "support" , so approx 50 email. from this 50 emails only 5 real questions, than need support. Rest is simply NOT reading any manual, they suppose, its like a MSN installer, just push the buttons and it will run!
Read the manuals, or read here in esato (start in page 1, NOT in last page!)
For people that have REAL problem, after studieing the manuals, write email, and give us as much information as possible! I get many emails per day asking:
I bought credit and cannot flash...
I am not replying too such messages, it makes no sence and its time wasting for me and for you!
Email me like this:
Usiung DCU60 cable, have username xxxxx and when I connect cable too phone holding C button, the phone powers on
or
attach a part of logwindow, whit this we can work FAST! Dont forget too mention the steps you done, sometimes I help people and in the end they ther problem was that they not inert batterie in the phone (dont laugh, it happens alot!)
The more info provided, the faster support you can get!
Look at the people that DID have success in flashing ther mobile, in the last past 8 months it where MORE than 100000 mobiles.
About FTP problems, I uploaded a few flashes too another server. The hoster promised me that they are doing EVERYTHING to solve it as soon as possible (why wouldendt he?) (why wouldent I ?)
I now invested some more money on a dedicated host, too support you all with the needed flashes. But be aware it will take a few days to get it up and running, the old FTP will be running faster I suppose!
FTP connections are not in our hands, it can happen to anyone, its fking anoying, but nothing I can do myself too speed it up!
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Tilapic
Joined: Jun 23, 2008
Posts: 1
PM |
No matter how many mails you get a day you should at least reply to the sender and tell them to read the manual or give more details.
To ignore customers is the worst you can do.
I'm a bit pissed of by the way you handle your customers.
I'v given you detailed information with screen images etc. but you just keep ignoring my mails.
I don't care about the money I payed and won't be able to use, but being ignored is a lot worse.
I guess you make a lot of money and I suppose that is what counts...
On 2005-07-06 17:34:20, GsMen wrote:
I have no hard feelings with people that are pissed about support.
Our support is a mess! And we are trying HARD to get a new support system.
Imagine getting MINIMUM 100 emails per day (not counting spam!) + minimal 50 new ICQ users per day.
From this 100 emails 50% is about "support" , so approx 50 email. from this 50 emails only 5 real questions, than need support. Rest is simply NOT reading any manual, they suppose, its like a MSN installer, just push the buttons and it will run!
Read the manuals, or read here in esato (start in page 1, NOT in last page!)
For people that have REAL problem, after studieing the manuals, write email, and give us as much information as possible! I get many emails per day asking:
I bought credit and cannot flash...
I am not replying too such messages, it makes no sence and its time wasting for me and for you!
Email me like this:
Usiung DCU60 cable, have username xxxxx and when I connect cable too phone holding C button, the phone powers on
or
attach a part of logwindow, whit this we can work FAST! Dont forget too mention the steps you done, sometimes I help people and in the end they ther problem was that they not inert batterie in the phone (dont laugh, it happens alot!)
The more info provided, the faster support you can get!
Look at the people that DID have success in flashing ther mobile, in the last past 8 months it where MORE than 100000 mobiles.
About FTP problems, I uploaded a few flashes too another server. The hoster promised me that they are doing EVERYTHING to solve it as soon as possible (why wouldendt he?) (why wouldent I ?)
I now invested some more money on a dedicated host, too support you all with the needed flashes. But be aware it will take a few days to get it up and running, the old FTP will be running faster I suppose!
FTP connections are not in our hands, it can happen to anyone, its fking anoying, but nothing I can do myself too speed it up!
[ This Message was edited by: Tilapic on 2008-06-23 08:23 ] | |
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Posted: 2005-07-05 18:16
