| Author |
Are O2 fobing me off! |
ljphil1978
Joined: Apr 21, 2005
Posts: 8
PM |
Hi guys i spoke to O2 on 28/6 about upgrading my s700 to a nice new k750 coz of all the bother i've been havin with sms and after a bit of passin back and fourth they finally agreed to upgrade for free but the phone was out of stock until today 4/7 so i gave them a call this morning eagerly awaiting my upgrade only to be told there still out of stock!! wont be in till wednesday, are they really out of stock or are they just fobbing me off??? any one else managed to order one from O2 in the last week??? |
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koski316
Joined: Mar 04, 2005
Posts: 13
PM |
Walk into an O2 shop, take a pasport or driving license toi proove you're the account holder. They'll upgrade you there and then on the spot. If that store is out, go to another one. |
ljphil1978
Joined: Apr 21, 2005
Posts: 8
PM |
Problem is i'm mid contract and not really due an upgrade (but they said i could have it because of the problems i've been having + been with them 18 months), when i called today they started off saying i couldnt have it! so can imagine it being even more hassle in the shop, epescially as i'm an O2 online customer not a high street one (different service providers)
[ This Message was edited by: ljphil1978 on 2005-07-04 12:03 ] |
koski316
Joined: Mar 04, 2005
Posts: 13
PM |
Well if you're still in your contract they'll deffinatly wont upgrade you unless you're an high spendage user. I would just claim a new phone off my insurance, or change networks. Orange would give you one free, price match your contract and buy you out of it depending on your fee (time left in contract). I work for an orange dealership and we do this all the time. Contract fees we buy out are usually £75 - £100 (5 months). Thats if you desperatly wanted a k750i |
ljphil1978
Joined: Apr 21, 2005
Posts: 8
PM |
well they start off saying "you cant upgrade" then it changes to "you can upgrade but we're out of stock", guess i'll see what happens on wednesday. i know they ran out of stock last month (upgrading all the firmware) maybe they really have run out again? |
xandertarr
Joined: Jul 04, 2005
Posts: 5
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I am on o2 online and called them up last saturday to arrange an upgrade to the k750i as my contract finishes in less than a month now, but they said they didn't have any instock. The order hasn't even appeared on my online account yet (e.g. with a gm-xxx number) although they've moved my tarriff.
They have offered me a special tarriff to match a student deal, would I be able to somehow collect this in an o2 store?
Very annoying having to wait round for so long! |
Nebbs
Joined: Jul 04, 2005
Posts: 145
From: Newcastle, UK
PM |
Anyone have any idea at all when 02 are gonna have the K750 back in stock?? Ordered mine 27th June and paid the extra 14.99 for the express delivery only to get an email telling me it was currently out of stock. |
ljphil1978
Joined: Apr 21, 2005
Posts: 8
PM |
well they told me this wednesday |
Cycovision
Joined: Nov 30, 2003
Posts: > 500
From: England
PM, WWW
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Not sure about fobbing you off, but it sounds like the left hand doesn't know what the right hand is doing 
Do you speak to the same person every time, or different people?
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TerminatorNM
Joined: Jul 03, 2004
Posts: 6
From: England
PM |
O2 just haven't got a clue what their doing !! - Called Sat 25th June to upgrade my K700i to the K750i was told it wouldn't be in stock until the 4th July and then it would be delivered 7-10 days later, I ordered it anyway. Arrived Tuesday 28th  very happy but they really need to get their story right. |
Alibaba
Joined: Jul 20, 2003
Posts: 20
From: Manchester, UK
PM |
Well I ordered the K750i from O2 online on Tuesday 28th June (as an upgrade) and was told it was out of stock until 4th July. I received it 2 days later!!!
Very pleased  |
sleepypixie
Joined: Jul 02, 2005
Posts: 1
PM |
Ordered on the phone saturday, told it would be in stock monday.
Phoned monday to check and was told 2 weeks.
Phoned back to cancel upgrade and was told it would be here wed.
hopefully see it this week then  |
jcwhite_uk
Joined: Feb 18, 2004
Posts: > 500
From: Dorset, UK Phone:Xperia Z1
PM, WWW
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I definately seems as though O2 dont seem to know what they are talking about. If you have ordered your phone from them but havent received it yey I would threaten to cancel and see what they do.
Welcome to all the new members of Esato that are posting in this thread as there seem to be quite a few of them.
Checkout my photos at My Website"Duct tape is like the force. It has a light side, a dark side, and it holds the world together." |
Nebbs
Joined: Jul 04, 2005
Posts: 145
From: Newcastle, UK
PM |
Just recieved another order confirmation number and when i log onto the 02 website i've been allocated a telephone number. Might be a sign that it is winging its way to me as i type....fingers crossed!! |
ljphil1978
Joined: Apr 21, 2005
Posts: 8
PM |
well i've just spoken to them and it's on its way they said it should only be a couple of days |
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Posted: 2005-07-04 12:43
