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Orange gone sour - 02 breath of fresh air |
kaiesha
Joined: Mar 27, 2003
Posts: 144
PM |
We'll after seeing the abortion Orange have made of the menu structure on the K750 I've decided to give 02 a chance with the (not so much) unmolested firmware. I know I'm shallow but the Orange menu looks like a step backwards in terms of design.
I wanna look at my phone each time and go "cool, that's new, I like that," and I just don't when I see Oranges attempt.
I haven't been with 02 for over six years and left because their customer service was diobolical.
Are they any better? Has anyone else made the switch from Orange to 02? Does the phone still scream constantly when you have a voicemail, and demands that it won't shut up until you call 901?
It'll be interesting to know your thoughts. The new K750 should be here tomorrow, I'll let you know how I get on.
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horner2693
Joined: May 27, 2004
Posts: 28
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im currently making the same switch as you for the same phone as you also. are you buying direct from o2? i think i might get it from www.theorder.co.uk as the phone is only £20 from there, although less minutes and text from offical o2 site, then again you get first three months doubled.
so dont know whether its worth paying extra £20 to get it direct from o2 or not? hopefully from theorder it will be sim free and not an o2 phone
[ This Message was edited by: horner2693 on 2005-06-07 15:07 ] |
goldenface
Joined: Dec 17, 2003
Posts: > 500
From: Liverpool City Centre
PM |
I have both O2 and Orange contracts. Like you said Orange has better Customer Service and O2 handsets are 'relatively' untouched. Both contracts are up in 6 months and I will only be choosing to go with one.
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kaiesha
Joined: Mar 27, 2003
Posts: 144
PM |
Horner - got mine from onestopphoneshop.co.uk I've ordered from them before and they've been 90% ok.
Free phone, delivery and connection, 200 x net minutes + 50 text a month, doubled to 400 mins and 100 txt for the first three months, normal line rental £30, reduced to £4.99 per month for 6 months (but you have to redeem this after in stages throughout your contract) + (and this is most important for me) a car charger, cause the old SE K700 charger will not work with the K750 pop port, oh and 3 months free insurance, charged at £4.99 a month after, but you can cancel anytime.
Oh and happy 100 posts to me. yey B-)
[ This Message was edited by: kaiesha on 2005-06-07 17:15 ] |
Uncle Bob
Joined: Nov 27, 2003
Posts: 202
From: Englandshire
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I moved from Vodafone to 02 and are now going on my second year with them. I have no complaint whatsoever and 02's customer services are in general very good. I have not yet had a problem so I cannot comment on that. The only calls I have had to make was some general enquiries and contract changes - bolt ons etc. and in all cases the service was very good.
Comparing with Vodafone, my monthly average costs are now about 20 quid or so, less. That's with the same amount of phone usage (on average). This includes international calls to family.
I'm on 02's equivalent (250) contract to Vodafone, thats why I can compare the costs.
My suggestion is that you go to 02 as soon as you can.
Hope this helps...
_________________
I don't look busy 'cause I did the job right the first time!
[ This Message was edited by: Uncle Bob on 2005-06-07 17:35 ] |
goldenface
Joined: Dec 17, 2003
Posts: > 500
From: Liverpool City Centre
PM |
@Kaiesha So £4.99 for 3 months means you have to pay that back over the remainder of the contract. £75? I thought there was a catch 
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horner2693
Joined: May 27, 2004
Posts: 28
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my only doubt with onestopphoneshop is the fact that on the k750 it describes it as coming just with a charger and no cd, data cable etc.
http://www.onestopphoneshop.c[....]?CNO=1&PROV=O2&TAR=&OFF=OK750I |
eeperman
Joined: Jun 06, 2005
Posts: 44
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I was going to leave Orange in favour of O2 because the latter has significantly cheaper roaming rates and also allows you to take roaming texts out of your text message bundle. I went as far as getting the contract and a brand new K750i.
However, the phone is going back. Why? Well partly because Orange offered me a K750i and a greatly reduced line rental which offsets any savings I would make roaming with O2, but mainly because I was leaving Orange with a very heavy heart. In the week I had the O2 phone I found their customer service to be average at best. I don't object to being held in a queue, but I do object if I am paying 0870 rates for the privilege. Orange customer service is competent, free and available 24 hours. Add in a user friendly website, 2 for 1 cinema admission and the funniest adverts on television (I like to reward good advertising  ) and I can put up with a slightly worse phone interface. Especially since the indications are that the phone functionality is unnaffected.
Just my two pennies worth...
PS
Oh and yes O2 do still use that voicemail system that bombards you with phonecalls. To be fair you can set it up to text you if you prefer...
[ This Message was edited by: eeperman on 2005-06-07 18:40 ] |
Bitch_uk
Joined: Aug 13, 2003
Posts: 119
From: Lancs, Uk
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Im waiting for mine to come from o2, its a great deal they offered me and I just would like to know what they have done to the phone? Have they taken over button functions like Voda and Tmob or is it the undeletable screensaver and wallpaper? Please help as I dont want a nasty shock
[addsig] |
KopStar
Joined: Sep 18, 2004
Posts: 174
From: London, UK
PM, WWW
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Well, if anyone wants to know, I got my K750i from Carphone Warehouse in Croydon on O2. However the handset was totally unlocked and sim-free, no branding whatsoever!!!! |
kaiesha
Joined: Mar 27, 2003
Posts: 144
PM |
Goldenface - It basically works out like this:
An offer with '6 months line rental at £4.99 per month' as a gift which normally costs £30 per month (12 month contract) would be broken down like so:
The customer pays £30 per month for 12 months to the network provider. After the periods shown below the customer makes the line rental claim.
(6 x £30 per month) less (6 x £4.99 per month) =
180 – 29.94 =
total redemption value of £150.06
The cashback claims would therefore be:
• Claim at Month 4 = (1/3 of 150.06) = £50.05
• Claim at Month 8 = (1/3 of 150.06) = £50.05
• Claim at Month 12 = (1/3 of 150.06) = £50.05
• Total Cashback claim: £150.06
Horner – the data cable, SE CD, the memory card, battery, charger all come in the box with the standard phone from the factory.
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horner2693
Joined: May 27, 2004
Posts: 28
PM |
thats what i thought but if you read onestopphoneshop website, it says it comes with carger and sim card. it makes no mention of all the other stuff |
vanquish
Joined: Mar 20, 2003
Posts: > 500
From: Wor Newcastle Phone: V600i
PM, WWW
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02 breath of fresh air? Even when they're taking back phones until the 20th because of major freezing on the K750i's 
[addsig] |
kaiesha
Joined: Mar 27, 2003
Posts: 144
PM |
Vanquish - watch this space, mines arrived this morning. It may be a case of a "breath of halotosis"
Horner - I can confirm, the box comes with memory card, memory card adapter, 13amp charger, battery, stereo headphones, manuals and the phone.
As an extra I was supplied with quite a cool official SE car charger. Non of your cheap shit, the proper job. What's cool is that the charger has a built in light for reading maps and also a 2nd pop port on the back so that you can plug your headphones in. Nice idea. |
horner2693
Joined: May 27, 2004
Posts: 28
PM |
shit man! should have ordered from there! oh well, not sure if it was the same tariff that i wanted anyway
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Posted: 2005-06-07 15:45
